Hays Travel - Marple Reviews 

844
TrustScore 5 out of 5

5.0

2B Market Street, SK6 7AD Marple, GB


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Rated 5 out of 5 stars

Staff was to good especially Jonathon who spent time with us to find us the right holiday at the right price! We would certainly book again through Hays Travel Marple and also the Didsbury agent who a... See more

Company replied

Rated 5 out of 5 stars

We had ideas about a trip to Venice and had done some research. Pauline took us through all the options and helped us structure a great flight and hotel. What impressed us was how thorough the chat wa... See more

Company replied

Rated 5 out of 5 stars

We always use Hays to book our holidays.....which is 4/5 times a year. The staff are friendly,helpful and knowledgeable and efficient We feel the holiday starts with the trip to Hays!

Company replied

Rated 5 out of 5 stars

Pauline was patient and found us what we wanted for our holiday, we had specific things that we needed for our week away, very happy with the service

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2B Market Street, SK6 7AD, Marple, United Kingdom

  • 01615328991

5.0

Excellent

TrustScore 5 out of 5

844 reviews

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5.0

All reviews

(844)

117,250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable staff prepared to try…

Knowledgeable staff prepared to try different dates and holiday companies to find what we wanted.

19 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for your brilliant review.
It was an absolute pleasure finding the right holiday for you.

Kind Regards
Pauline

Rated 5 out of 5 stars

The staff are always welcoming as soon…

The staff are always welcoming as soon as you walk in which makes you feel comfortable.
They take the hassle out of planning your holiday destination for you .

9 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Gillian Lillis,

We are so pleased to hear Jonthon made you feel comfortable and helped with your holiday planning. Thank you!

Kind Regards
Hays Travel
Jonathon

Rated 5 out of 5 stars

Very helpful staff

Pauline was very helpful and patient, and made sure we were happy with pur booking.
The office has a lovely friendly atmosphere.

16 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for your lovely review it was a real pleasure meeting you and sorting a holiday out for you.

Kind Regards
Pauline

Rated 5 out of 5 stars

Jonathan professional and friendly

Jonathan listened to our needs and checked several products to ensure we chose the right holiday for us. He was polite friendly and met our needs.
He printed out our choice and gave us information on the ship and ports.
We booked the holiday the next day with Pauline who ensured all information was correct, took payment
and she called later to ensure we had all relevant information via email.

10 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind feedback and for booking with us at Hays Travel Marple :)

Rated 5 out of 5 stars

I have used gill 10plus years to book…

I have used gill 10plus years to book out holidays and always get the same great service

9 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thankyou for your loyalty with booking your holidays at Hays Travel Marple. It is always lovely to book your next adventure Best wishes Gill xx

Rated 5 out of 5 stars

hays travel marple made me feel very…

hays travel marple made me feel very welcome spending time with me as you looked throu diffirent hotels and holidays it was very much appreciated see you all again soon

5 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words and for booking with Hays Travel Marple :)

Rated 3 out of 5 stars

Service good as usual

Service as usual, helpful and friendly but delayed 4 days by lack of Internet connection.

3 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for booking with us at Hays Travel Marple. As per our telephone conversation today, thank you for your understanding whilst our systems were down and we were awaiting a replacement router to restore our connection. We were pleased to secure your booking once we were restored successfully.

Jonathon,
Branch Manager.

Rated 5 out of 5 stars

Super.

Helpful, knowledgeable, listened to what I wanted then we booked.

30 May 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words and for booking with Hays Travel Marple :)

Rated 5 out of 5 stars

James Hardie

Lovely staff . Excellent service .

26 May 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for the kind review! We are glad you had a good booking experience and hope you have a great holiday!

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Went in to the shop with three things to discuss. All dealt with efficiently and another fantastic holiday booked. Thanks.,

30 May 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Hi Sue,
Thank you for the kind review! We are glad you had a good booking experience with Gill and hope you have an amazing holiday!

Rated 5 out of 5 stars

Always use Hayes travel

Always use Hayes travel, Marple, helpful and knowledgeable staff.

17 May 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your lovely review and for booking with our Marple Team :)

Rated 5 out of 5 stars

Very friendly staff explained…

Very friendly staff explained everything bout holiday was very helpful from start to finish .

17 May 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your lovely review and for booking with the Marple Team :)

Rated 5 out of 5 stars

Super helpful and friendly!

Really friendly helpful staff....Happy to chat through your plans.....All details sent through on email promptly. Lisa booked my holiday and was lovely x

20 May 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your lovely review and for booking with the Marple team :)

Tracy

Rated 5 out of 5 stars

Amelia was very helpful,knowledgable &…

Amelia was very helpful,knowledgable & pleasant.

My past experience with Hays has always been positive & I like to support my local business.

15 May 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Hi Sue,

Thank you so much for your kind review, we are glad you had a good booking experience and hope you have a spectacular holiday!
- Amelia

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