A fantastic, personal service. Laura went above and beyond to sort out our holiday. She ensured every detail was covered. We can't thank her enough.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Michael is a star.He explains everything everything and gives advice and guidance throughout the booking process.We have been dealing with Hays for many years and wouldn't go anywhere else and would h... See more
Company replied
Michael is a great asset to your business he will try very hard to get you exactly the holiday deal that suits you best. Also he likes feed back and any information about the holiday that he mentally... See more
Company replied
We always use hays travel maghull the girls are always helpful and friendly and you never feel rushed while deciding dates accommodation etc., booked just within the past week all made easy paper work... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Central Square, L31 0AE, Maghull, United Kingdom
- 01515 202090
4.9
Excellent
947 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have used Hays travel for a number…
We have used Hays travel for a number of holidays and always found them very helpful. Laura went beyond yesterday getting us a fantastic deal, nothing was too much trouble.
5 February 2026
Reply from Hays Travel - Maghull
Diane,
We appreciate you sharing your continued experiences with us. We're so glad we could find you a fantastic deal and that our service met your needs.
Hays Travel
Great travel Agent .I booked a multi stop holiday to USA…
I booked a multi stop holiday to USA and Mexico , when I walked into Hays all the staff were welcoming I had Amelia helping me and she was so super helpful . I wanted to change a few things a couple of times and there was no problem at all . Not only did she e-mail all the information to me but she would also call first to explain it all . I wouldn’t hesitate to use Hays Travel again .
5 February 2026
Reply from Hays Travel - Maghull
Yvonne Cameron,
We appreciate your wonderful feedback! We are so happy to hear that you felt welcomed by Amelia and that she could assist you in planning your holiday. We look forward to helping you again in the future.
Rachel
Friendly and efficient service
So helpful and friendly, went to great lengths to help even though shop was closing.
27 January 2026
Reply from Hays Travel - Maghull
Marg Mullarkey,
We appreciate your kind words! We are so happy to hear that our team was able to provide such helpful and friendly assistance.
Hays Travel
Friendly staff always greet u with a…
Friendly staff always greet u with a smile remember your name always very helpful
2 February 2026
Reply from Hays Travel - Maghull
Jacqueline,
We appreciate your kind words! It's great to know our team's friendliness and helpfulness made a positive impact on your experience with us.
Hays Travel
Lovely helpful staff nothing is to much…
Lovely helpful staff nothing is to much trouble 😊
30 January 2026
Reply from Hays Travel - Maghull
Good Morning Mrs Fox, thank you so much for your lovely review. Kind regards, Rachel
Went to your Maghull office to book…
Went to your Maghull office to book Flight Only to Italy, your Rep Michael was very, very helpful and was able to deal with our request.
23 January 2026
Reply from Hays Travel - Maghull
B Lowndes,
We're glad to hear that the booking experience for your flight to Italy was very helpful. We appreciate you taking the time to leave us this positive feedback.
Hays Travel
Booking Dubai!
Amelia was very friendly whilst professional, patient, very knowledgeable about Dubai as she had visited there a few times, we were not rushed and our visit there was very pleasant
29 January 2026
Reply from Hays Travel - Maghull
Good Afternoon Mrs Tynan, thank you so much for your lovely review. It is much appreciated and I am so glad Amelia could get your holiday booked. Kind regards, Rachel
Michael and Jessica were Professional…
Michael and Jessica were Professional and personal throughout, searched thoughourly to fulfill our needs and got a fantastic price
28 January 2026
Reply from Hays Travel - Maghull
Good Afternoon Evelyn, thank you so much for your lovely review. It is much appreciated and I am so glad Michael could get your holiday booked. Kind regards, Rachel
Safari trip from Emma at Hays Maghull
Emma explored all options to meet my request for a surprise 60th safari. She listened to what I wanted , had patience when I made amendments, gave me detailed advice and guidance and never gave up until she had found the ideal trip for me!! Sooo grateful x
27 January 2026
Reply from Hays Travel - Maghull
Good Morning Mrs Hodge, thank you so much for your lovely review. It is much appreciated and I am so glad Emma could get your holiday booked. Kind regards, Rachel
Rachael looked after us
Rachael looked after us, nothing was too much trouble for her. We were with her a long time while she tried so many alternative flights to get what we were happy with.
20 January 2026
Reply from Hays Travel - Maghull
Good Morning Patricia, thank you so much for your lovely review. It was a pleasure to get everything sorted for you :) Kind regards, Rachel
Michael was absolutely brilliant from…
Michael was absolutely brilliant from the Maghull, Liverpool branch. His knowledge of places to go was invaluable and he did his absolute best to meet our needs and requirements as a family of four.
18 January 2026
Reply from Hays Travel - Maghull
Michelle,
We're happy to hear that our team member's knowledge and service met your family's needs so well. We appreciate you taking the time to share your positive experience!
Hays Travel
Flight help
The lady who helped was polite friendly & chatty. She listened to what we needed & advised the best way to get the best price
24 January 2026
Reply from Hays Travel - Maghull
Jane Mullen,
We appreciate your kind review! We are so glad the advisor was polite, friendly, and helpful in finding the best price for your needs. Thank you!
Hays Travel
A very complex booking was done by the…
A very complex booking was done by the young lady
24 January 2026
Reply from Hays Travel - Maghull
Good Morning Kenneth, thank you so much for your lovely review. It is much appreciated and we are so glad Jess could get your holiday booked. Kind regards, Rachel
Very helpful kind friendly made me feel…
Very helpful kind friendly made me feel comfortable as soon as I took a seat. Highly recommend Hays travel will definitely do more bookings with them in the future thank you Rachel from Maghull branch. Xx
21 January 2026
Reply from Hays Travel - Maghull
Good Morning Mrs Lunt, thank you so much for your lovely review. It is much appreciated and I am so glad I could get your holiday booked :) Kind regards, Rachel
VERY ,PROFESSIONAL.
The staff have great communication, and always,s try their very best to accommodate ,your needs .Very professional ,and alway,s polite .
17 January 2026
Reply from Hays Travel - Maghull
Dear Mrs Foy
Thank you for taking the time in giving us your feedback and for your lovely comments. I will make sure that these get passed onto Rachel who looked after you.
Thank you again
Emma Manager
Reply from Hays Travel - Maghull
Deborah Crichton,
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear about your positive experience with our staff.
Hays Travel
Jessica at Maghull branch very helpful…
Jessica at Maghull branch very helpful and pleasant to deal with. Followed up with emails and phone calls. The whole process was easy
23 January 2026
Reply from Hays Travel - Maghull
Mrs Richardson,
We appreciate you sharing your experience with us. We're happy to hear that you found our service helpful and the process easy. Thank you for your review.
Hays Travel
Jessica was extremely helpful
Jessica was extremely helpful. Found us the perfect holiday, talked us through the booking process.
21 January 2026
Reply from Hays Travel - Maghull
Good Afternoon Denise, thank you for your lovely review. It is much appreciated and we are so glad Jess could get your holiday booked. Kind regards, Rachel
Jessica and Amelia were very helpful in…
Jessica and Amelia were very helpful in finding a holiday in Cyprus for my family. Pity about the cost but I'm sure we will have a nice time and enjoy our stay in Paphos.
12 January 2026
Reply from Hays Travel - Maghull
Mr Sadler,
We're happy to hear that we could help you find a holiday for your family. We hope that you create wonderful memories and enjoy your time in Paphos!
Hays Travel
Michael and Amelia were very helpful
18 January 2026
Reply from Hays Travel - Maghull
You are very welcome Karen :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.