Excellent experience, simple, clear and such a lovely lady Laura ( Lymington) branch. Trusted company to look after us if there is an issue.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chris our advisor was very patient with all our needs - he did not make us feel rushed or pressured - we were happy with our initial visit and booking. After booking we have had regular communicatio... See more
Company replied
Your rep Catherine Asstant Manager very helpfull tring different options and Airlines from Southampton to Glasgow trying to find the best price by going different routes my final choise was with Easy... See more
Company replied
Chris was very helpful in finding us the holiday we wanted. He kept us informed throughout the process so many thanks.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 High Street, SO41 9AF, Lymington, United Kingdom
- 01590 679411
4.9
Excellent
445 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Lymington
Janey,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently receive excellent customer service from us. We truly appreciate your kind words.
Kind Regards
Hays Travel Lymington
Helped me decide what to do
25 July 2026
Reply from Hays Travel - Lymington
We're so glad we could assist you in making your decision. Thank you for your feedback!
Reply from Hays Travel - Lymington
Thank you very much for taking the time to review the service you have received, Laura.
Enjoy dealing with Liam and he gave us…
Enjoy dealing with Liam and he gave us great service as usual and a healthy discount.
17 July 2026
Reply from Hays Travel - Lymington
Thank you for your wonderful feedback! We are so pleased to hear that you received great service and were happy with your experience. We truly appreciate your kind words.
Kind Regards
Hays Travel Lymington
Very friendly staff.Catherine was very…
Very friendly staff.Catherine was very informative and helped me book my holiday with ease, she has also given me information on 2 Cruises I was interested in, and I have now booked one of them for this year, and will book the other one early in 2027 with Hays.
16 July 2026
Reply from Hays Travel - Lymington
Lyn Brackley-was Gillies,
Thank you for your wonderful review! We are so pleased to hear that Catherine provided such excellent service and helped you book your holidays with ease. We truly appreciate your kind words and look forward to helping you with your future travel plans!
Kind Regards
Hays Travel Lymington
Reply from Hays Travel - Lymington
Thank you for your kind words! We are so pleased to hear that our team member was very helpful and did an excellent job.
Kind Regards
Hays Travel lymington
ease of booking
Good knowledge to help smooth booking process for our cruise.
Although the MSC website proved to be tempremental.
Staff very helpful and friendly.
1 July 2026
Reply from Hays Travel - Lymington
SUSAN,
Thank you for your kind review! We're so pleased our team could provide helpful and friendly service to assist with your cruise booking. We appreciate your feedback.
Kind Regards
Hays Travel
Great service from Laura
Great service from Laura, real attention to detail, you know you are in good hands
2 July 2026
Reply from Hays Travel - Lymington
Thank you for your wonderful 5-star review! We're so pleased to hear that you received such great service and felt well taken care of.
Kind Regards
Hays Travel
Reply from Hays Travel - Lymington
Thank you so much for your kind review.
It was a pleasure helping you book all your holidays.
Many thanks
Catherine
Laura was very helpful and patient
Laura was very helpful and patient, and knew the answers to our questions.
28 June 2026
Reply from Hays Travel - Lymington
Anne,
We're delighted we could assist you so effectively. Thank you for your kind words!
Kind Regards
Hays Travel
A very helpful and young man
26 June 2026
Reply from Hays Travel - Lymington
We appreciate your kind words.
Kind Regards
Hays Travel
Good ‘Old fashioned’ customer service
Lovely assistants who
Helped us through booking our coach trip to Scotland
24 June 2026
Reply from Hays Travel - Lymington
Lesley,
We are so glad our team could assist with your Scotland trip booking! Thank you for the kind words.
Kind Regards
Hays Travel
Catherine was very helpful in choosing…
Catherine was very helpful in choosing our holiday as always.
19 June 2026
Reply from Hays Travel - Lymington
Amanda,
Thank you so much for you kind review and I am so pleased that we have chosen a lovely holiday for you.
Kind Regards
Catherine
Hays Travel
Catherine and all staff in Lymington…
Catherine and all staff in Lymington always cheerful and helpful we have been using Lymington branch for many years and have always been satisfied with the excellent service.
18 June 2026
Reply from Hays Travel - Lymington
Micheal Woodward,
Thank you so much for your wonderful feedback! We are so pleased to hear about your continued positive experiences with us.
Kind Regards
Hays Travel
Very poor Euro exchange rates
Very poor Euro exchange rates - Lymington (€1.06). Avoid, at least for your foreign currency!
1 June 2026
Unprompted review
Reply from Hays Travel - Lymington
Chris Coates,
Thank you for taking the time to leave us a review. We're sorry to hear that you were disappointed with the rate offered.
We always aim to provide competitive exchange rates based on live market conditions. We'd be interested to know what rate you were expecting and whether you found a better rate elsewhere. If so, we'd appreciate the opportunity to understand how we could have better met your expectations.
Feel free to contact us directly with more details , so we can see if there's anything we can do to help.
Kind Regards
Karen - Hays Travel, Lymington
Brilliant very happy Liam was helpful…
Brilliant very happy Liam was helpful at lymington hays
2 June 2026
Reply from Hays Travel - Lymington
We are so pleased to hear you had such a positive experience with us. Thank you for your kind words.
Kind Regards
Hays Travel
Staff are easy to work with and sort…
Staff are easy to work with and sort all our problems efficient ly
21 May 2026
Reply from Hays Travel - Lymington
Thank you so much for your kind review.
We're glad our team could efficiently resolve your issues.
Kind Regards
Hays Travel Lymington
Always very helpful and knowledgeable
Always very helpful and knowledgeable.
Katherine especially in lymington ,with all the staff you feel they are listening to you and want to help in any queries or problems you may have.
Excellent service
20 May 2026
Reply from Hays Travel - Lymington
Mrs Tibbles,
Thank you so much for your wonderful feedback! We are so pleased to hear that our team provided such excellent service and listened to your needs, especially Catherine.
Kind Regards
Hays Travel Lymington
Karen very helpful and dealt with a …
Karen very helpful and dealt with a complicated flight arrangement very efficiently
12 May 2026
Reply from Hays Travel - Lymington
We appreciate your positive feedback and are so happy we could assist with your complex flight arrangements efficiently.
Kind Regards
Karen
Hays Travel Lymington
Always helpfull
Always find any dealings with Hays in lymingto great. Always helpfull and pleasant.
3 May 2026
Reply from Hays Travel - Lymington
We really appreciate you taking the time to share your kind words. We're so happy to hear about your great experiences with our team, Laura.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.