Lucy has patience of a Saint, me throwing different ideas at her and she still came up with exactly what we wanted. I have travel experience amd could've booked the holiday myself BUT I know how... See more
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Lucy is always professional, friendly and always finds what I'm after. This is the 3rd holiday I've booked for this year and already have one booked for February next year. She gave me great choic... See more
Company replied
Lucy got us the holiday we wanted she is very knowledgeable having worked in the travel industry for a lot of years. Would definitely recommend her. Chris & Tim Vine
I really can't recommend Lucy enough, we've booked several family holidays with her and each time she comes up trumps. Nothing is too much trouble for her and she's just a genuinely lovely human being... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Lucy Roberts, S73, Barnsley, United Kingdom
- 01226 698524
4.9
Excellent
211 reviews
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Excellent service from start to finish
This is the second family holiday that I have booked through Lucy. I told her which hotel I liked and she came back with a few choices that were available and that was it another holiday booked. If there is anything I need to know I know that I can message Lucy and she always gets back with the relevant information. I would not use any other person or company to book our holidays as I know that we can trust Lucy 100% and are very pleased with the excellent customer service that she provides.
13 September 2023
Reply from Hays Travel - Lucy Roberts
Thankyou so much for such a wonderful review. Always a pleasure to help x
Nothing was too much trouble
Lucy was able to help us with all our holiday plans and gave advice that we needed. We were able to book a holiday that suited my family. A big thumbs up 👍 for her professionalism and help in booking our 2024 holiday to Greece.
18 August 2023
Reply from Hays Travel - Lucy Roberts
Thank you for taking the time to leave such a kind review. Was a pleasure to help you arrange your holiday and will be on hand right until you travel for any further assistance you may need :-)
Lucy was so friendly and helpful
Lucy was so friendly and helpful, she was knowledgeable and able to answer my many questions. She provided visual details to help me make decisions. The whole process was so simple. Will definitely book with Lucy again.
24 July 2023
Reply from Hays Travel - Lucy Roberts
Thank you so much for taking the time to leave such a lovely review. A pleasure to be able to help you arrange your cruise, hope I can help again in the future :-) x
Lucy listens and hears what we want
Lucy really listens to what we want. She comes up with the holidays we love every time. She’s friendly, explains everything clearly and checks we understand.
5 July 2023
Reply from Hays Travel - Lucy Roberts
Thank you so much for taking the time to leave such a lovely review. Always a pleasure to help :) x
Making holidays simple
Making holidays simple!
Great, friendly, efficient service and the quality and value for money was awesome.
Lucy made the holiday booking simple and we had the best time!!!
Thank you again for all your help x
20 June 2023
Reply from Hays Travel - Lucy Roberts
Thank you so much for taking the time to leave such a lovely review. Always a pleasure helping you get your holidays booked x
Reply from Hays Travel - Lucy Roberts
Thank you for choosing to book with me and taking the time to leave a great review :-)
Our second booking with L x
The second holiday we have booked with Lucy. Friendly, knowledgeable, thorough and above all else just makes the whole process so easy to deal with! Thanks again Lucy x
14 June 2023
Reply from Hays Travel - Lucy Roberts
Thank you for taking the time to leave a lovely review. A pleasure to be able to help again. Thank you for cooking again with me. Lucy x
Lucy Roberts has made every holiday…
Lucy Roberts has made every holiday book I have done with her so amazing and easy she really is a credit to the company. Will 100% be using her to book another holiday soon
14 June 2023
Reply from Hays Travel - Lucy Roberts
Thank you so much for such a lovely review. Thank you for continuing to book with me its always a pleasure to help you find a holiday :) x
From the moment I contacted Hays
From the moment I contacted Hays, Lucy could not do enough for us. Within a few minutes she had found a number of holidays and was more than happy to keep looking to suit our needs. The whole experience was so quick and simple, I will definitely be using Lucy again.
14 June 2023
Reply from Hays Travel - Lucy Roberts
Thank you so much for such a lovely review. Always lovely to be able to help new customer especially through recommendation. Look forward to helping again in the future. Lucy x
Great customer service
Quick and easy service. Everything explained really well, and ample opportunity given to ask questions. Lucy is friendly and professional. Thank you.
12 June 2023
Reply from Hays Travel - Lucy Roberts
Thank you so much for such a lovely review. Pleasure to help you sort a special holiday. Lucy :)
Very helpful and informative
14 May 2023
Reply from Hays Travel - Lucy Roberts
Thank you for taking the time to leave a review. Pleasure to be able to help again :)
Absolutely fabulous
Absolutely fabulous,
We normally organise our own holidays but will definitely go back to Lucy. She made sure we got everything we wanted and more. Can’t praise her highly enough.
3 May 2023
Reply from Hays Travel - Lucy Roberts
Thank you so much for taking the time to leave a review. Pleasure to help you organise your break. Look forward to helping again in the future :)
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