Lucy has patience of a Saint, me throwing different ideas at her and she still came up with exactly what we wanted. I have travel experience amd could've booked the holiday myself BUT I know how... See more
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Lucy is always professional, friendly and always finds what I'm after. This is the 3rd holiday I've booked for this year and already have one booked for February next year. She gave me great choic... See more
Company replied
I really can't recommend Lucy enough, we've booked several family holidays with her and each time she comes up trumps. Nothing is too much trouble for her and she's just a genuinely lovely human being... See more
Company replied
Lucy has so much patience nothing is too much trouble. I am a solo traveller and not sure where I wanted to go. She went through all the places I would like to go checking all different company's and... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Lucy Roberts, S73, Barnsley, United Kingdom
- 01226 698524
4.9
Excellent
210 reviews
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As always Lucy’s experience of the…
As always Lucy’s experience of the travel industry is vast.
And we have just booked three great holidays with her.
Would definitely recommend Lucy to anyone.
Nothings to much trouble.
Excellent service.
19 March 2026
Reply from Hays Travel - Lucy Roberts
Thank you so much for choosing to book with me again. Was a pleasure to be able to assist again. Lucy 01226 698524 :)
Bravo Lucy
We have used Lucy for a number of years now. Her service is always first class, she has always put us first and has always provided us with great holidays at great prices.
10 March 2026
Reply from Hays Travel - Lucy Roberts
Thank you so much for choosing to book with me yet again. Was a pleasure to be able to assist again. Lucy 01226 698524 :)
Booked with Lucy before and did again…
Booked with Lucy before and did again for an upcoming city break. Really professional and helpful and literally sorts everything out so you don’t have to. Will be using again without a doubt.. She’s brill
3 March 2026
Reply from Hays Travel - Lucy Roberts
Thank you so much for choosing to book with me again. Was a pleasure to be able to assist again. Lucy 01226 698524 :)
Lucy at Hayes A*
We have used Lucy at Hayes travel for the last four years. She delivers every time with our wish list. Patient and thorough and so responsive. We are not the easiest of customers, and can be very indecisive, this is never a problem for Lucy! I would recommend Hayes (Lucy) to anyone looking to book a holiday, absolutely A* service.
22 February 2026
Reply from Hays Travel - Lucy Roberts
Thank you so much for such a kind review, always a pleasure to help you book your family holidays. Lucy 01226 698524
Reply from Hays Travel - Lucy Roberts
Thank you once again or choosing me to help book your holiday, a pleasure once again. Lucy 01226 698524
Friendly and helpful travel advisor
Great travel advisor, very helpful and knowledgeable. Very much looking forward to our booking at a bargain price!
28 January 2026
Reply from Hays Travel - Lucy Roberts
Thank you for leaving such a lovely review. Was a pleasure to help arrange your holiday. Lucy 01226 698524
The holiday we wanted was fully booked…
The holiday we wanted was fully booked but Lucy’s went out of her way and came up with the perfect match at a brilliant price thank you Lucy
26 January 2026
Reply from Hays Travel - Lucy Roberts
Thankyou so much for a lovely review, was a pleasure to help you arrange this amazing trip! Lucy 01226 698524
I wouldn’t trust anyone else to book…
I wouldn’t trust anyone else to book our holidays, Lucy’s service is second to none!
28 January 2026
Reply from Hays Travel - Lucy Roberts
Thank you once again for choosing to book with me, always a pleasure. Lucy 01226 698524
Brilliant
As always, a pleasure to speak and book our holiday with Lucy. Always polite, helpful & knowledgable.
20 January 2026
Reply from Hays Travel - Lucy Roberts
Thank you once again for choosing to book with me. Always a pleasure x Lucy 01226 698524
Great service by Lucy again.
Great service by Lucy again.
Second time we have booked through Lucy and it’s been a seamless experience
16 January 2026
Reply from Hays Travel - Lucy Roberts
Thank you once again for choosing to book with me. Always a pleasure x Lucy 01226 698524
Highly recommend Lucy!
Lucy is incredibly helpful and patient when it comes to finding the perfect holiday. She’s extremely knowledgeable and takes all the stress out of searching and booking. I always go to Lucy for our holidays because I know she’ll take care of everything, and I can completely trust her to find exactly what we’re looking for. From start to finish, the whole process is easy, seamless, and enjoyable. I wouldn’t book with anyone else.
8 January 2026
Reply from Hays Travel - Lucy Roberts
Thank you once again for choosing to book with me. Always a pleasure to help. Lucy 01226 698524
Lucy is always very helpful,no matter…
Lucy is always very helpful,no matter how many questions I ask she always gets back to me quickly with as much information as possible. Quick and easy to book too.
14 January 2026
Reply from Hays Travel - Lucy Roberts
Thank you once again for choosing to book with me. Always a pleasure to help. Lucy 01226 698524
Reply from Hays Travel - Lucy Roberts
Thank you for choosing to book with me again, always a pleasure to help you arrange your holidays. Lucy 01226 698524 x
Lucy Roberts
Lucy our travel agent, was fantastic. She made everything so easy and was very informative about the trip that we have booked!! We will absolutley use her for any future holidays that we book. Highly recommend her
31 December 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for such a lovely review. Was a pleasure to help you arrange your cruise. Look forward to helping again in the future. Lucy 01226 698524 x
Lucy did an amazing job by finding us a…
Lucy did an amazing job by finding us a city break that we have always wanted to go on. She booked 10 of us and nothing was too much trouble. Lucy is very knowledgable and helpful, Thank you Lucy, i can highly recommend.
31 December 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for such a lovely review. Was a pleasure to help you arrange your Fabulous break to Rome. Thank you for booking again. Lucy 01226 698524 x
Lucy is fantastic
Lucy is fantastic, really helpful and with you all the way, happy to answer any questions and will help in anyway she can would not book with anyone else now!
1 April 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for booking with me again, its a pleasure to be able to help you sort your holidays. Lucy 01226 698524 x
Friendly profesional staff
9 December 2025
Reply from Hays Travel - Lucy Roberts
Thank you for booking again. Lucy 01226 698524 x
Customers service skills and knowledge…
Customers service skills and knowledge of the trip
27 November 2025
Reply from Hays Travel - Lucy Roberts
Thank you for taking the time to leave a 5* review. Was a pleasure to help you arrange your first cruise. Lucy x 01226 698524
A pleasure as always!
Another quick, easy and stress free booking thanks to Lucy at Hays Travel. Can’t wait for our holiday to Mykonos!
1 December 2025
Reply from Hays Travel - Lucy Roberts
Thank you once again for choosing to book your holiday with me. A pleasure as always. Lucy x 01226 698524
Lucy was fantastic met all of my needs…
Lucy was fantastic met all of my needs and found us our perfect holiday for the 3rd time.
25 November 2025
Reply from Hays Travel - Lucy Roberts
Thankyou once again for choosing to book with me, always a pleasure. Lucy x 01226 698524
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