Absolutely wonderful no hassle stress free booking . They listen and work at getting you the holiday you want , at a very good price , wouldn’t book with anyone else the girls did an absolutely amazin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chloe was very helpful and patient..especially as my husband had many stipulations. Eventually she found the perfect holiday for us . Our first sun holiday abroad in 9 years..so we're especially lo... See more
Company replied
We've used Hays Travel in Longton a few times now . The staff are always helpful ... and patient with us!!! Nothing is too much trouble, they answer so many questions for us, so we always feel conf... See more
Company replied
Our agent was super helpful, she knew how best to help us and shared our excitement for booking our holiday. She didn't steer us into booking something we didn't want to and listened to our thoughts a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 55 Longton Exchange, ST3 2NS, Longton, United Kingdom
- 01782692861
4.9
Excellent
700 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for all you advise when…
Thank you for all you advise when choosing my holiday
Lisa was very knowledgable thank you Lisa
6 January 2026
Reply from Hays Travel - Longton
We appreciate your kind words. We're so happy we could provide knowledgeable advice to help you choose your holiday. - Team longton
Reply from Hays Travel - Longton
Thank you so much we are so happy you found our service so good - team longton
Communication not good
I’ll wait until I actually go away before I post a full review. But we have 4 bookings to the same place ect. Only 2/3 receive communications. Heard from my sister about an itinerary change. My self and my dad have not received notification of this
2 May 2025
Reply from Hays Travel - Longton
Hi Melanie, we are so sorry you feel this way about our communication we can see that a email was sent over on the 5th of august about the notification you have mentioned. Could you please ring the store so we can make sure we have the correct email or check your spam so we can ensure all notifications do actually reach you in future as we would hate for this to disrupt your holiday . - Team Longton
Excellent service no stress all booked…
Excellent service no stress all booked within minutes. Thank you
28 December 2025
Reply from Hays Travel - Longton
We appreciate you taking the time to leave us such a fantastic review! We are so happy we could provide such a quick and easy booking experience. - Chloe
Quick and very easy booking experience!
28 December 2025
Reply from Hays Travel - Longton
Hi Violet,
Thank you for your kind feedback, we look forward to seeing you again soon!
Thanks
Alex
Alanya gave me all the info and advice…
Alanya gave me all the info and advice i needed and was very professional and helpful. I returned later to book and was seen by Lisa I must say her knowledge must be second to none. An easy transaction from start to finish thanks ladies A+
31 December 2025
Reply from Hays Travel - Longton
Thanks so much for your kind comments Andrew, we are so glad you were happy with the service in branch and we look forward to seeing you again soon
Thanks
Alayna
Simple and stress free
It was very simple to get a holiday booked , the staff were very friendly and accommodating, Alex was super and we were booked up in no time
30 December 2025
Reply from Hays Travel - Longton
Hi Andrew, Thank you for this great review, it was a pleasure helping find your family holiday, can't wait to hear all about it - Thanks Alex :)
First time I have booked holiday with…
First time I have booked holiday with Hays. I am well impressed with Lisa from the longton store who help us with picking the right place and ticked every box on what we asked for within our holiday.
30 December 2025
Reply from Hays Travel - Longton
Hi Denise, thank you for your great review on Lisa. I will pass on your kind words - Thanks Mikki :)
Great first visit to a shop.
Service and understanding was great. Not rushed but we knew prior to sitting down what we wanted.
28 December 2025
Reply from Hays Travel - Longton
We're happy to hear that you found our service great and had a quick and efficient booking process! Thank you for sharing your positive experience with us!
Thanks Chloe
Made an appointment with Lisa first…
Made an appointment with Lisa first time for me in a travel agency in years as I book on line booked two holidays x Lisa was amazing asked questions and listened to our requirements she went above and beyond for me despite having no lunch I will be back and certainly highly recommend she’s made me excited about travel again such a lovely well informed lady thank you Lisa x
18 December 2025
Reply from Hays Travel - Longton
Thank you so much for your Review i am very grateful for everything you have said about me and my service, Lisa💕
Friendly staff very helpful always make…
Friendly staff very helpful always make sure you get the best deal
12 December 2025
Reply from Hays Travel - Longton
Hi Kara, thank you so much for reviewing our service! Lisa is absolutely fab at the Holiday bargain hunt! - team Longton
River Cruise holiday for 2027
Lisa and Alex were excellent and found us River Cruise RHINE GEMS Germany for April 2027 at a good deal they were very helpful and Lisa as great knowledge and experience, both Lisa and Alex are very Friendly.
30 November 2025
Reply from Hays Travel - Longton
Good Morning Thank yo so much for your kind words it was a pleasure to find you both something that is on your bucket list it will be amazing,Thank you for your patience while Alex is training.Lisa
Rome 2026
Our agent was super helpful, she knew how best to help us and shared our excitement for booking our holiday. She didn't steer us into booking something we didn't want to and listened to our thoughts and opinions attentively. She wholly respected our budget as well, making sure we got the best deal and helped with how best to go about monthly repayments. Cannot wait to book through this agent again!
18 November 2025
Reply from Hays Travel - Longton
Hi Charlotte,
Thank you so much for the feedback I'm so glad we found you the perfect holiday! Look forward to seeing you again soon! - Alex :)
Reply from Hays Travel - Longton
Thank you so much for writing us a review! we are glad you received great service from chloe - Team Longton
Reply from Hays Travel - Longton
Thank you so much for reviewing us! Sian is so happy you had a pleasant time! - Team longton
Lisa was more than helpful finding us…
Lisa was more than helpful finding us our perfect holiday,
She was patient with all our requests we asked for.
She helped us choose the best for us
18 November 2025
Reply from Hays Travel - Longton
Thank you so much for taking the time to leave a review Heather! We will pass this feedback on to Lisa who will be thrilled - Team Longton
Your staff at Longton office make…
Your staff at Longton office make booking a holiday an easy experience with humour and total confidence… they are great .
7 November 2025
Reply from Hays Travel - Longton
Hi Sue, thank you so much for your lovely words. You do make us laugh when you come into branch! ahah.
I will pass your kind words to Sian. - Thanks Mikki :)
First class staff at my branch and…
First class staff at my branch and always sort me a good deal
13 November 2025
Reply from Hays Travel - Longton
Hi Kenneth,
Thank you for your kinds words i will pass them onto chloe for you - Thanks Mikki :)
REVIEW HAYS TRAVEL LONGTON
went to hays travel in Longton an Monday for advice on separate bedrooms in the Globles gardenia. The staff were very helpful putting our minds at ease so on Tuesday i called there again to book 2 holidays
12 November 2025
Reply from Hays Travel - Longton
Hi Sydney,
We are so glad you had a great experience in our store. we look forward to hearing all about your holiday. I will pass on your kind words to Sian - Thanks Mikki :)
Can't fault the service
Can't fault the service, the staff were very helpful and nothing was too much trouble.
9 November 2025
Reply from Hays Travel - Longton
Thank you so much for leaving a review! we are so pleased you had a pleasant experience - Team longton
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.