Absolutely wonderful no hassle stress free booking . They listen and work at getting you the holiday you want , at a very good price , wouldn’t book with anyone else the girls did an absolutely amazin... See more
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We've used Hays Travel in Longton a few times now . The staff are always helpful ... and patient with us!!! Nothing is too much trouble, they answer so many questions for us, so we always feel conf... See more
Company replied
Chloe was very helpful and patient..especially as my husband had many stipulations. Eventually she found the perfect holiday for us . Our first sun holiday abroad in 9 years..so we're especially lo... See more
Company replied
Our agent was super helpful, she knew how best to help us and shared our excitement for booking our holiday. She didn't steer us into booking something we didn't want to and listened to our thoughts a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 55 Longton Exchange, ST3 2NS, Longton, United Kingdom
- 01782692861
4.9
Excellent
697 reviews
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Wonderful work by all team especially…
Wonderful work by all team especially Alex who persevered with our booking after there were conflicting prices for P&O cruise.
30 June 2026
Reply from Hays Travel - Longton
Hi Frank,
Thank you for your kind feedback, we are so glad you came back in and we hope to see you again soon
Thanks
Alex
Spot on .
Our holiday was booked fast and efficient very professional staff all in all a very enjoyable experience a big thank you to everyone at the Longton branch.Spot
9 July 2026
Reply from Hays Travel - Longton
Hi Mr Reeves,
Thank you for your kind feedback and we hope to see you again soon!
Thanks
Kerry
Reply from Hays Travel - Longton
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you found me to be helpful and that nothing was too much trouble.
Kind Regards
Alex
Reply from Hays Travel - Longton
Thank you so much for your review! I am so happy you found me helpful.
kindest regards,
Alex
Excellent service
Very friendly staff .
Alayna was very friendly efficient and professional , explained everything and we booked the 2 holidays we wanted at a price we are happy with.
Thank you Alayna
30 June 2026
Reply from Hays Travel - Longton
Hi Alison, i am so glad you had a great experience in our branch with Alayna, i will pass on your kind words - Thanks Mikki :)
went to the Asia event on the26th June…
went to the Asia event on the26th June 2026 at Hays travel in Longton nice talking to the Wendy Wu representative and then booked China for next year with Mikki always great to deal with
27 June 2026
Reply from Hays Travel - Longton
Hi Mark, i am glad you enjoyed our in store event. It's always a pleasure helping you tick off your bucket list - Thanks Mikki :)
Great travel agent
Great travel agent. Alayna is very friendly & helpful. Nothing was too much trouble for her when we went to book our latest cruise. Would highly recommend the Longton branch.
20 June 2026
Reply from Hays Travel - Longton
Hi Sharon,
Thank you so much for your kind comments! It was lovely booking your cruises and I look forward to booking your next adventure!
Thanks
Alayna
Friendly and helpful
26 June 2026
Reply from Hays Travel - Longton
Hi Yvonne,
Thank you for your kind comments! We hope to see you again soon
Thanks
Aidan
great service
we saw Alayna at the Longton Branch who was patient
and and took the time to explain all our need as im traveling with a group of people that have different health needs. now looking forward to my Holiday to Spain and My cruise to Norway
17 June 2026
Reply from Hays Travel - Longton
Hi Craig,
Thanks for much for your kind feedback and I look forward to seeing you again soon
Thanks
Alayna
Fantastic staff at the Longton branch…
The staff in Longton branch are always extremely helpful. They go above and beyond to ensure you get the holiday that you want. Chloe was amazing in the booking of this holiday, ensuring everything was just right for our group. We would not go anywhere else 😊
21 June 2026
Reply from Hays Travel - Longton
I am so pleased to hear about your positive experience with me and the team. We always strive to ensure every detail is perfect for your holiday. Thank you for your kind words!
kindest regards,
Chloe
Excellent service fantastic staff
As usual the staff were very pleasant,nothing to much trouble ,always go above ,beyond much better than booking on line ,gave me future tips for different holidays 😁👍
19 June 2026
Reply from Hays Travel - Longton
We truly appreciate your kind words! We are delighted to know our team and I provided excellent service and helpful tips for future holidays. Thank you for choosing us!
Kind Regards
Mikki
I never felt rushed to book
I never felt rushed to book. I knew what I wanted and was given choices to choose from and didn't feel a 'hard sell' which you normally would with some companies. Very relaxed while deciding, I even got a coffee!
Can't praise the staff at Longton Branch in particular Kerry who made my bookings. Yes I choose 2 cruises.
12 June 2026
Reply from Hays Travel - Longton
Hi Janice, Thank you for your lovely review on our shop and Kerry. I have passed this onto Kerry and she is over the moon with your review. We look forward to hearing all about your cruises - Mikki :)
Reply from Hays Travel - Longton
Hi Carol,
Thank you for coming back to us, we are glad your happy with our service
Thanks
Kerry
Amazing customer service as always
Amazing customer service as always, all the girls were polite , friendly and eager to help. Lisa makes the whole experience a pleasure to be a part of! We wouldn’t book anywhere else .
31 May 2026
Reply from Hays Travel - Longton
Hi Sarah,
We are so pleased you are happy with our service in branch and hope to see you again soon
Thanks
Lisa
Hays experience
Very friendly ladies very good at what they do nothing was any trouble for them
2 June 2026
Reply from Hays Travel - Longton
Thank you so much for reviewing my service Stephen it was a pleasure to serve you! please let me know if you do anything else.
kindest regards,
Alayna
Absolutely fantastic staff who took the…
Absolutely fantastic staff who took the time to find me a trip to see neusweinstein castle that a lot of people had not heard of . Can't thank them enough for sorting it for me .
9 June 2026
Reply from Hays Travel - Longton
Thank you so much for taking the time to review i am so happy we managed to book you such a bucket list trip :) Let us know if there is anything else we can do and let us know when your back so we can see pictures!
kindest regards,
Lisa
Went through all the available holidays…
Went through all the available holidays in my price range and even suggested a couple of destinations I hadn't thought of trying. Very courteous and thoughtful about OUR holiday. We got the holiday we were looking for and came away happy in the knowledge that we will have a great time.
8 June 2026
Reply from Hays Travel - Longton
Hi Gary,
Thank you for your kind comments, we look forward to seeing you again soon
Thanks
Chloe
Was dealt with by Lisa
Was dealt with by Lisa. Very cheerful representative. Very helpful and sorted out exactly what we wanted
7 June 2026
Reply from Hays Travel - Longton
Thank you so much for your kind words! I am happy i could find you the perfect holiday :)
kindest regards,
-lisa
The girls were very helpful and got you…
The girls were very helpful and got you the best deal
29 May 2026
Reply from Hays Travel - Longton
Thank you so much for your kind words Stuart! i am so happy you were happy with mine and the girls service!
kindest regards,
Chloe
Friendly knowledgeable agent…
Friendly knowledgeable agent considering our situation was complicated and we didn’t have much time she was very thorough and gave us lots of possibilities
2 June 2026
Reply from Hays Travel - Longton
thank you so much for your review! I am so happy I was able to help and honestly it was lovely to serve you. Please let me know if you need any holidays in the future and i will be more than happy to help!
kindest regards,
Lisa
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