Hays Travel - Llantwit Reviews 

Always welcoming, lovely staff, very helpful with everything and go over and above to assist you, would definately recommend them......100%!!

Excellent customer service, very friendly.

Sandra was very helpful. She knew everything about lapland and had her own experience to go on to help us chose the trip for us. Highly recommend.

Emma at Hays Travel in Llantwit Major was so friendly and helpful. In the last month we have booked two holidays with her, one for 2026 and one for 2027. On both holidays she was able to get us an extra night and was even able to price match the holiday. Her advice and knowledge was greatly received.

Excellent service from friendly local staff, went in to see what was available and left with an ideal mini break, thank you.

Sandra is very experienced but talkes simple English. Offers advice when necessary .. with both sides of the coin

Really helpful staff who opened early to secure a cabin on my behalf at the best price

Very supportive in booking a cruise, never rushed or any pressure to proceed with the purchase.

We started booking holidays with Sandra in 2022 and have booked every year since! She is a dream to deal with and loves her job and it shows! We have now booked to go to Mexico next year and she found us a fabulous hotel. We can’t wait!

She also helps with transfers, plane seats and everything is dealt with, which is amazing for us as we have 2 little ones. It’s a big help!

Would recommend Hays to friends and family!

Brilliant service Emma knew what I wanted and dates.

The Travel Agent Claire was very friendly and knowledgable. She had plenty of patience and explored several holidays to get the best deal.

I went into the Llantwit branch not really sure where I wanted to go, but I had a budget and was looking for a special family holiday for our 30th wedding anniversary — something for our children and grandchildren to enjoy together.

The staff, as always, made me feel so welcome. They were patient, friendly, and incredibly knowledgeable. They gave honest feedback about the hotels we were looking at and even shared their own experiences, which really helped. There was never any pressure — just genuine care and effort to find the right holiday for us.

They found us a lovely family trip with plenty of water slides for the grandchildren and a beach nearby. A few days later, I went back to ask if we could switch to another hotel along the same beach, and the ladies sorted it straight away without any fuss.

I would 1000000000000% recommend going in to see these lovely ladies to book your next holiday! Thank you so much, ladies — you’re amazing! xx

Llantwit Major Branch Lacey & Claire went into the office early to make sure they booked my cruise on release day. They worked with me even though we were thousands of miles apart and I was on a ship. I can not praise them enough for the professionalism and care they have shown me as a customer. Thank you xx

Claire is always very patient and never rushes us. Knows what our requirements are. She is friendly.

Always extremely helpful and great to book with

I walked into the Llantwit branch not sure what I wanted or if I could afford it. The staff were warm, welcoming, patient and knowledgeable. They showed me options and shared their experiences. There was no pressure to purchase or make a decision but I left with a fantastic trip, at a good price and with the offer of further support if I need it. It’s very easy to recommend them.

The ladies in Llantwit are incredible, always time to go through the holiday with you and nothing is to much trouble. Emma has booked a holiday for 21 people for a big family holiday, and other holidays, she is so professional and I am always confident I have the right holiday x

Staff always very friendly, helpful and very professional.showing all the Great deals offered by Hays Travel Llantwit Major.