Claire and her team at Hays Llantwit are exceptional!! All of them always go over and above; it doesn’t matter how many questions that you might havre they will always get the answers for you. I’ve ev... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Emma was very helpful in assisting us to narrow down our requirements for a holiday in Switzerland and to.make the right choice. At the same time we did not feel under any pressure to book - though we... See more
Went in to book a 4-night trip to the Christmas Markets in Alsace, France, which are supposed to be some of the most authentic. Emma was able to clarify any queries about the trip as we wanted to fly... See more
Company replied
Hays Travel Llantwit Major are amazing. They have a fantastic team lead by Claire and they are so helpful and offer great advice when choosing holidays. I have booked a number of holidays with them ov... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 The Precinct, Boverton Road, CF61 1XA, Llantwit, United Kingdom
- 01446334023
5.0
Excellent
742 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely staff in Llantwit branch who…
Lovely staff in Llantwit branch who always are very helpful accomodating. I book with Claire and the team every year.
Nice to keep it local.
1 February 2026
Reply from Hays Travel - Llantwit
thank you for your loyal support and bookings xx
Friendly and helpful staff that are not…
Friendly and helpful staff that are not pushy
6 February 2026
Reply from Hays Travel - Llantwit
thank you for the review xx
Polite she took interest un us.her…
Polite she took interest un us.her knowledge was good and no matter wot questions we asked was able help. Only down side they could do with a coffee machine inside the shops
31 January 2026
Reply from Hays Travel - Llantwit
thank you so much for the lovely review a coffee machine would be a lovely addition
Very friendly and helpful staff
Very friendly and helpful staff. Also very knowledgeable about their product. Very pleased. Thank you
31 January 2026
Reply from Hays Travel - Llantwit
thank you John for your lovely feedback
The ladies always greet you with a…
The ladies always greet you with a smile and nothing is too much trouble for them, they give you time and advice. The best travel agency I have ever used. Thank you Claire &CO. Llantwit Major.
30 January 2026
Reply from Hays Travel - Llantwit
thank you jean we do try our best xx
The staff are most helpful
27 January 2026
Reply from Hays Travel - Llantwit
thank you sylvia another holiday to look forward to
Tayla helped me book the most amazing…
Tayla helped me book the most amazing holiday and I can’t thank her enough, nothing was too much and she really did go above and beyond for us. I’ve already recommended her to many people and will continue too, thanks again
19 January 2026
Unprompted review
Reply from Hays Travel - Llantwit
Thank yo Mollie for the lovely review and for recommending us
The staff were excellent nothing was to…
The staff were excellent nothing was to much trouble.
4 February 2026
Reply from Hays Travel - Llantwit
Thankyou for the lovely review 😊
Claire and the team are AMAZING, thank you!
Claire and the Llantwit Major team are absolutely brilliant and so, so caring about their customers, in terms of ensuring they help them get the exact travel/tour experience they are looking for. My parents, who live locally, have always had every faith in them and their creative abilities and they've been lucky enough to go on some amazing, bespoke short and mid haul trips these past couple of years, since moving to LM. Claire and Lacey (sorry didn't meet the rest of the team) have gone above and beyond in creating trips that most of us can only ever dream of. THANK YOU!
3 February 2026
Unprompted review
Reply from Hays Travel - Llantwit
Louise it is our absolute pleasure in helping to make dreams come true and we will be there every step of the way with mums upcoming trip to see her polar bears xxxx
Sandra was AMAZING
Sandra was AMAZING. Nothing was too much trouble & had lots of ideas to inspire us.
27 January 2026
Reply from Hays Travel - Llantwit
Thank you for the lovely review x
Budapest city break
Claire in the Llantwit Major was so cheerful and welcoming. She found us a wonderful city break in Budapest. Talked us through everything. A very pleasant experience.
25 January 2026
Reply from Hays Travel - Llantwit
thank you always a pleasure
Reply from Hays Travel - Llantwit
Tnakyou for the the lovely review 😊
Had a lovely experience with staff at Llantwit
Had a lovely experience with staff at Llantwit Hays Travel wasn't sure on a cruise or 10 day holiday in The Algarve so got a few priced up, decided on The Algarve for 10 days for my partner's 50th which was booked easily and monthly DD sorted. Clare was great many thanks
23 January 2026
Reply from Hays Travel - Llantwit
Thank you so much for the lovely review always happy to help x
Always book at hays llantwit major amazing teamllantwit major
Always book at hays llantwit major. Claire and the girls are amazing. Wouldn't book with anyone else
29 January 2026
Reply from Hays Travel - Llantwit
thank you so much have a lovely cruise
Reply from Hays Travel - Llantwit
Thankyou for the lovely review. A pleasure as always ! 😊
Emma was very helpful in booking our…
Emma was very helpful in booking our trip to Barcelona, getting us the best deal.
29 January 2026
Reply from Hays Travel - Llantwit
Thankyou Gillian for your lovely review. A pleasure as always 😊
Reply from Hays Travel - Llantwit
Thank you for your lovely review 😊
Reply from Hays Travel - Llantwit
thank you for the lovely review
Hays Travel Llantwit
It's always a pleasure dealing with the staff. They are so friendly and knowledgable.
18 January 2026
Reply from Hays Travel - Llantwit
Thank you xx always a pleasure
Reply from Hays Travel - Llantwit
Hi Eva,
Thank you for your lovely Review - Lacey
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.