Hays Travel in Livingston is fantastic, nothing is too much trouble and I have amended my booking a few times. Megan books most of our holidays and what a lovely girl she is. A real asset to Hays in L... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Hays Travel in Livingston is fantastic, nothing is too much trouble and I have amended my booking a few times. Megan books most of our holidays and what a lovely girl she is. A real asset to Hays in L... See more
Company replied
We always experience very helpful staff in Hays Livingston. We travel there especially even though we have many travel agents nearer to our home. Thank you Megan for your friendly smile and helpful as... See more
Company replied
Suzanne could not have been more helpful.She was so enthusiastic and at the same time appreciated that I'd had a stroke recently, so went through everything in detail, including assisting me with th... See more
Company replied
For the last few years I have always booked my foreign holidays through Hays Travel. I find the staff very friendly and helpful.Also knowledgeable about places I would like to try. They make the booki... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
81 Almondvale south, EH54 6HR, Livingston, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aiden at the Livingston branch was very patient and helpful finding us the perfect destination when we told him my husband had a hip replacement so needed an hotel with a lift/ walk in shower and only 3 hour flight time,he even suggested and organised assistance for us at the airport.
Helpful found the best fare for which was great
As always the staff are so pleasant , so helpful, nothing is too much bother.

Reply from Hays Travel - Livingston
Tremendous experience and seemless booking process.

Reply from Hays Travel - Livingston
Great staff very helpful and made booking quick and easy
As normal the staff were very helpful they actually new our name, and checked the price we found on the Tui app and matched it no quibble

Reply from Hays Travel - Livingston
phoned to book a holiday every thing booked and sorted in a short time very help full first time I have booked with Hays wont be the last
thank you
Mrs Jacqueline Docherty
Susanne as always, very professional and goes above and beyond in the search for the perfect holiday.

Reply from Hays Travel - Livingston
Hays Travel in Livingston is fantastic, nothing is too much trouble and I have amended my booking a few times. Megan books most of our holidays and what a lovely girl she is. A real asset to Hays in Livingston. All the staff are hardworking, professional and have excellent listening skills. We wouldn’t go anywhere else.

Reply from Hays Travel - Livingston
First time Iv used you and will use again. Ladies name was Karen, she was very helpful and patiant with me.
Spent ages looking for just wanted.
5 star always nothing is to much for the staff the are very happy to help you greet you with a smile I have used hays travel for years and will continue to use them

Reply from Hays Travel - Livingston
Susanne always helps with all my holiday requirements.

Reply from Hays Travel - Livingston
Great friendly service, very responsive to queries and recommendations

Reply from Hays Travel - Livingston
We always experience very helpful staff in Hays Livingston. We travel there especially even though we have many travel agents nearer to our home. Thank you Megan for your friendly smile and helpful assistance. You take time to listen to the customers needs and we never feel rushed. We leave the shop in holiday mode!

Reply from Hays Travel - Livingston
Suzanne could not have been more helpful.She was so enthusiastic and at the same time appreciated that I'd had a stroke recently, so went through everything in detail, including assisting me with the Insurance lady on the phone. She put both of us at ease even to downloading paperwork so we could check everything carefully. She is an asset to your company.

Reply from Hays Travel - Livingston
Very professional, knowledgeable and helpful easy to communicate what was required and got holiday that we wanted.

Reply from Hays Travel - Livingston
Suzanne was excellent. We got exactly what I was looking for. Would not go past Hays for cruises.

Reply from Hays Travel - Livingston
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.