Hays Travel - Livingston Reviews 

1,389
TrustScore 5 out of 5

4.9

81 Almondvale south, EH54 6HR Livingston, GB


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Rated 5 out of 5 stars

Hays Travel in Livingston is fantastic, nothing is too much trouble and I have amended my booking a few times. Megan books most of our holidays and what a lovely girl she is. A real asset to Hays in L... See more

Company replied

Rated 5 out of 5 stars

We always experience very helpful staff in Hays Livingston. We travel there especially even though we have many travel agents nearer to our home. Thank you Megan for your friendly smile and helpful as... See more

Company replied

Rated 5 out of 5 stars

Suzanne could not have been more helpful.She was so enthusiastic and at the same time appreciated that I'd had a stroke recently, so went through everything in detail, including assisting me with th... See more

Company replied

Rated 5 out of 5 stars

For the last few years I have always booked my foreign holidays through Hays Travel. I find the staff very friendly and helpful.Also knowledgeable about places I would like to try. They make the booki... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 81 Almondvale south, EH54 6HR, Livingston, United Kingdom

  • 01506667133

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,389)

123,616 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aiden at the Livingston branch was very…

Aiden at the Livingston branch was very patient and helpful finding us the perfect destination when we told him my husband had a hip replacement so needed an hotel with a lift/ walk in shower and only 3 hour flight time,he even suggested and organised assistance for us at the airport.

21 August 2026
Rated 5 out of 5 stars

As always the staff are so pleasant

As always the staff are so pleasant , so helpful, nothing is too much bother.

19 August 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you so much for your leaving us some feedback. We appreciate you taking the time to share your experience in our store.

Thanks for booking with us again , anything you need before you travel just let us know.

Hays Travel Livingston

Rated 5 out of 5 stars

Tremendous experience and seemless…

Tremendous experience and seemless booking process.

20 August 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you for your leaving us some feedback! It's great to hear that your experience in our store was a good one.

Thanks for booking with us

Kind Regards
Hays Travel Livingston

Rated 5 out of 5 stars

As normal the staff were very helpful…

As normal the staff were very helpful they actually new our name, and checked the price we found on the Tui app and matched it no quibble

18 August 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thanks for choosing to book another holiday with us , its always lovely seeing you in store.

Thanks also for leaving us some feedback and for the 5* review.

Hays Travel Livingston

Rated 5 out of 5 stars

Susanne as always

Susanne as always, very professional and goes above and beyond in the search for the perfect holiday.

15 August 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you for taking the time to leave me some feedback , I really appreciated reading your comments.
Thanks for booking with me again , have a great holiday!

Kind Regards
Susanne
Hays Travel Livingston

Rated 5 out of 5 stars

Hays Travel in Livingston is fantastic

Hays Travel in Livingston is fantastic, nothing is too much trouble and I have amended my booking a few times. Megan books most of our holidays and what a lovely girl she is. A real asset to Hays in Livingston. All the staff are hardworking, professional and have excellent listening skills. We wouldn’t go anywhere else.

8 August 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you very much for leaving such a lovely review. Glad we were able to amend your holiday. Look forward to hearing all about it. Thanks, Hays Travel Livingston

Rated 5 out of 5 stars

5 star always nothing is to much for…

5 star always nothing is to much for the staff the are very happy to help you greet you with a smile I have used hays travel for years and will continue to use them

2 August 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you for taking the time to leave us a 5* review - we really appreciate it!

Megan

Rated 5 out of 5 stars

Susanne always helps with all my…

Susanne always helps with all my holiday requirements.

11 August 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thanks for choosing to book with us again and for taking the time to leave us a 5* review.
Anything you need before you travel just let me know.

Kind Regards
Susanne
Hays Travel Livingston

Rated 5 out of 5 stars

Great friendly service

Great friendly service, very responsive to queries and recommendations

2 August 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you for taking the time to leave us a 5* review - we really appreciate it!

Megan

Rated 5 out of 5 stars

We always experience very helpful staff…

We always experience very helpful staff in Hays Livingston. We travel there especially even though we have many travel agents nearer to our home. Thank you Megan for your friendly smile and helpful assistance. You take time to listen to the customers needs and we never feel rushed. We leave the shop in holiday mode!

9 August 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you for taking the time to leave us a 5* review - myself & the team really appreciate it!

Megan

Rated 5 out of 5 stars

Suzanne could not have been more…

Suzanne could not have been more helpful.She was so enthusiastic and at the same time appreciated that I'd had a stroke recently, so went through everything in detail, including assisting me with the Insurance lady on the phone. She put both of us at ease even to downloading paperwork so we could check everything carefully. She is an asset to your company.

7 August 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thanks for choosing to book with me and Hays Travel for your next holiday and for taking the time to leave me such lovely feedback.
It was a pleasure to help you both get everything all organised.
Let me know if there is anything you need before you go.

Kind Regards
Susanne
Hays Travel Livingston

Rated 5 out of 5 stars

Very professional

Very professional, knowledgeable and helpful easy to communicate what was required and got holiday that we wanted.

7 August 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you for your feedback! We are so pleased to hear that our team was professional, knowledgeable, and helpful in finding the perfect holiday for you.

Thanks for booking with Hays Travel , have a great time when you go.

Kind Regards
Hays Travel Livingston

Rated 5 out of 5 stars

Suzanne was excellent

Suzanne was excellent. We got exactly what I was looking for. Would not go past Hays for cruises.

7 August 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thanks for booking with us again , we really appreciate you booking all your cruises with our store.

Thanks for taking the time to leave us some feedback and a 5* review.

Susanne
Hays Travel Livingston

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