I had looked online for a 5 day break and was not getting anywhere. Went to Hays travel in Lanark where they were fantastic. Helpful, friendly, knowledgeable and patient. Rebecca my consultant... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic service from start to finish. The changing of dates/locations/number of people travelling…..nothing was too much trouble. Time was taken to listen to our requirements to find the prefect hol... See more
Company replied
Have booked several holidays with Kelly and her amazing team at Hays Travel in Lanark. Always fantastic service with a smile. Very welcoming and helpful.
Company replied
The lady who booked our holiday was excellent,she listened to everything i wanted out of my holiday and found us a perfect match,nothing was to much for her
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 High St, ML11 7EX, Lanark, United Kingdom
- 01555432061
4.9
Excellent
618 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are very knowledgeable and…
The staff are very knowledgeable and helpful, Rebecca who helped me with my booking was very patient as I was very undecided on where I was wanting to go. Would absolutely recommend this travel agent. Fantastic service from Rebecca.
1 May 2025
Reply from Hays Travel - Lanark
Thank you so much for your lovely review, so glad we got you all booked. Rebecca
Megan very efficient and friendly
Megan very efficient and friendly.
Good service from her which would make us use the company again
3 May 2025
Reply from Hays Travel - Lanark
Thank you for your lovely review, Megan
Reply from Hays Travel - Lanark
Thanks for your review ! It was a pleasure getting you all booked
5 stars for Lanark
5 star experience from Megan in Lanark. She was attentive and supportive of our requests. Thanks so much Megan, we have found an amazing holiday!
27 April 2025
Reply from Hays Travel - Lanark
Thanks so much for your review ! it was a pleasure getting you booked !
Customer care
We had a fantastic experience booking our holiday excellent customer care we were not rushed listened to what we needed and pointed us in the right direction we left knowing we were going to the best place thankyou
25 April 2025
Reply from Hays Travel - Lanark
Thank you so much for your review ! it was a pleasure getting you booked
Fantastic experience
Fantastic experience, very helpful, answered any questions we had, holiday booked.
26 April 2025
Reply from Hays Travel - Lanark
Thank you for your lovely review, Rebecca
Excellent customer service
I found the staff at Hays Travel to be welcoming, knowledgeable and very helpful when it came to choosing and booking my holiday. Their prices were very competitive and I liked the support of booking with an agent, rather than online. Would definitely recommend and will use them again in the future.
26 April 2025
Reply from Hays Travel - Lanark
Thank you for your lovely review, Megan
Customer service was very good
The agent was very helpful and knowledgeable and recommended the best holiday for our budget
24 April 2025
Reply from Hays Travel - Lanark
Thank you for your lovely review! It was a pleasure getting you booked! We hope you have a lovely holiday - Hays Travel Lanark
We use hays all the time and the girls…
We use hays all the time and the girls always go above and beyond to help us choose the right holiday destination
17 April 2025
Reply from Hays Travel - Lanark
Thank you for your lovely review! It is always a pleasure getting you booked. We hope you have a lovely holiday
We popped in to get some euros and met…
We popped in to get some euros and met your lovely lanark crew working there as they are getting a facelift in Lanark. Kelly and the girls took their time to chat with us. Went in for euros and came out with a cruise to Japan ha ha. First class.
5 April 2025
Reply from Hays Travel - Lanark
Thank you so much for your lovely review, it is always a pleasure getting you booked and cant wait until we are back in our lovely new shop - Kelly
The agent was so helpful & took her…
The agent was so helpful & took her time to find us the right holiday
12 March 2025
Reply from Hays Travel - Lanark
Thanks so much for your review ! it was a pleasure getting you booked. Ailie
Reply from Hays Travel - Lanark
Thank you for your lovely review Megan
Honestly and helpful and in future…
Honestly and helpful and in future definitely book with them
16 March 2025
Reply from Hays Travel - Lanark
Thank you for your review Kelly
A pleasant experience in booking a holiday
The rep that handled our booking was very friendly and professional and efficient.
15 March 2025
Reply from Hays Travel - Lanark
Thank you for your lovely review. It was a pleasure getting your holiday booked and I hope you have a lovely time away.
Megan - Hays Travel Lanark
Very attentive to customers and…
Very attentive to customers and excellent service at all times
5 March 2025
Reply from Hays Travel - Lanark
Thanks for taking the time to feedback. Was a pleasure getting your trip sorted :)
Reply from Hays Travel - Lanark
Thank you for the review ! It was a pleasure getting you booked
Very helpful member of staff who could…
Very helpful member of staff who could remember me from a year ago
So friendly and efficient
8 March 2025
Reply from Hays Travel - Lanark
Thank you for your lovely review. We really appreciate you taking the time to leave such kind comments.
Many thanks, Hays Travel Lanark
Booking was great
Booking was great. I travel tomorrow. I was told that my transfer vouchers would be sent via email. No sign yet . Will be waiting on the shop opening tomorrow. You just don't need this crap the night before you leave.
1 March 2025
Reply from Hays Travel - Lanark
Morning John
Happy to hear your booking process was good :) Sorry around the confusion regarding your email confirmation on your transfer. This was sent to your personal email address direct from the supplier. Glad you popped in this morning and got this resolved Kelly
Brilliant friendly and helpful staff
25 February 2025
Reply from Hays Travel - Lanark
Thanks for taking the time to review always pleasure helping you get booked Kelly :)
Reply from Hays Travel - Lanark
Thanks for your review !
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.