Kirsty is always very helpful and friendly and efficient and covers everything throughly and explains everything and any questions she’s always on it straight away Very impressed yet again thank you... See more
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I wouldnt book my holidays with anyone else other than Kirsty Massam at Hays Travel . Kirsty always provides us with the best deal to suit our needs and budget. From booking to check in, Kirsty pro... See more
Company replied
First time of booking through Hays and wont be the last. Kirsty was really personable and helped with our choice of holiday. Very friendly lady who explained the process well and the next steps etc. E... See more
Company replied
Enquired about a Norwegian Cruise with Kirsty. From start to finish she was fantastic. We changed boat & date to something that suited us better & was made to feel as if it wasn't a problem. There was... See more
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Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kirsty Massam, LN6, Lincoln, United Kingdom
- 01522 719551
4.9
Excellent
257 reviews
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Kirsty is always very helpful and…
Kirsty is always very helpful and friendly and efficient and covers everything throughly and explains everything and any questions she’s always on it straight away
Very impressed yet again thank you
2 October 2026
Reply from Hays Travel - Kirsty Massam
Thanks Nicki and for booking with me again :-) I hope that you have a fab time xx
Very helpful as always,& a very…
Very helpful as always,& a very professional service from one of your team members thanks again Kirsty Massam
22 September 2026
Reply from Hays Travel - Kirsty Massam
Thank you Gary - I hope that you have a great time :-) xx
Kirsty is the most amazing travel…
Kirsty is the most amazing travel agent. Nothing is too much trouble & she really goes above and beyond. Highly recommended.
17 September 2026
Reply from Hays Travel - Kirsty Massam
Thank you Nic, so glad that you enjoyed your first cruise and now have the bug ;-) xx
Cheeky getaway
Kirstie is really helpful,polite & quick to respond. Always use her to book holiday
17 September 2026
Reply from Hays Travel - Kirsty Massam
Thanks Linda, and for always booking with me :-) xx
Kirsty is very professional and helpful…
Kirsty is very professional and helpful and very fast with responding five stars everytime
14 September 2026
Reply from Hays Travel - Kirsty Massam
Thank you John and for booking with me again :-)
I wouldnt book my holidays with anyone…
I wouldnt book my holidays with anyone else other than Kirsty Massam at Hays Travel .
Kirsty always provides us with the best deal to suit our needs and budget.
From booking to check in, Kirsty provides continuous support and is only ever a text or call away if concerns arise.
Kirsty provides an amazing service and i am reasurred that any holiday booked with kirsty will be amazing
11 September 2026
Reply from Hays Travel - Kirsty Massam
Thank you Michelle and for always booking with me :-) xx
First time of booking with Hays and…
First time of booking through Hays and wont be the last. Kirsty was really personable and helped with our choice of holiday. Very friendly lady who explained the process well and the next steps etc. Excellent service which is what is sometimes missing these days however not Hays......first class !
2 September 2026
Reply from Hays Travel - Kirsty Massam
Thank you Kev - You are going to have such a great time :-) xx
Booking made simple and Kirsty Massam…
Booking made simple and Kirsty Massam makes sure your set to go with no worries. Going the extra mile to make your holiday.
26 August 2026
Reply from Hays Travel - Kirsty Massam
Thank you Kay - I hope that you have a lovely time :-) xx
Great customer experience
From start to finish our cruise booking with Kirsty at Hays was seamless, she kept us updated throughout.
4 August 2026
Reply from Hays Travel - Kirsty Massam
Thanks Emma so glad you enjoyed it :-) you are going to love Arvia too xx
Excellent service
Excellent service, very prompt. Told me everything I needed to know and was very helpful. Would highly recommend.
20 July 2026
Reply from Hays Travel - Kirsty Massam
Thank you Racheal - you are going to have such a great time :-) xx
Excellent service
Kirsty was very professional and prompt I. Her responses. Would definitely use again
11 July 2026
Reply from Hays Travel - Kirsty Massam
Thank you Denise - you are going to have such a fab time :-) xx
Kirsty was very helpful and…
Kirsty was very helpful and informative.As a solo traveller she helped waylay my fears about cruising alone,she will be my to go to person in the future
1 July 2026
Reply from Hays Travel - Kirsty Massam
Thank you Margaret, you are going to have such a great time on your trips xx
Kirsty was amazing with me.and I felt…
Kirsty was amazing with me.and I felt comfortable booking my holiday with Kirsty.everything was explained to me and Kirsty was very helpful
27 June 2026
Reply from Hays Travel - Kirsty Massam
Thank you -You are going to love it :-) xx
Kirsty Massam at Hays Travel was…
Kirsty Massam at Hays Travel was brilliant, she made everything easy and sent all the information over about the holiday we were interested in. She was efficient and fast when we decided to book and set everything up for us.
Well recommended and will we definitely be talking to Kirsty again in the future. 🤩
18 June 2026
Reply from Hays Travel - Kirsty Massam
Thank you Julie- I Hope that you have an amazing time xx
Amazing experience with Kirsty
Amazing experience with Kirsty, always on hand for any questions or queries
Really helpful booking all our holidays!
18 June 2026
Reply from Hays Travel - Kirsty Massam
Thank you :-) and for always booking with me xxx
Excellent service Kirsty offers
Excellent service Kirsty offers , quick reliable and always has ur best interest at heart , second time in the last 2 month I have booked with Kirsty . Only person I will use. amazing 🤩
7 June 2026
Reply from Hays Travel - Kirsty Massam
Thank you Marc and for booking with me again :-) xx
Kirsty is amazing
Kirsty is amazing, very helpful, quick to respond, know's the answer to your questions, if she dose'nt she finds out quickly
2 June 2026
Reply from Hays Travel - Kirsty Massam
Thank you Sheena and for booking with me again :-) xx
Kirsty is the best!
1 June 2026
Reply from Hays Travel - Kirsty Massam
Thanks Jacqui :-) and for booking with me again xx
Efficeint personal service
21 May 2026
Reply from Hays Travel - Kirsty Massam
Thanks Sam and for booking with me again :-) xx
Exceptional quick efficient service
Very quick efficient service all my enquires were dealt with extremely quickly and I felt nothing was too much trouble Kirsty the representative was very good.
26 May 2026
Reply from Hays Travel - Kirsty Massam
Thank you Vicky :-) I hope that you have a fab time xx
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