Hays Travel - Houghton Reviews 

Very professional and customer focused approach to helping us to book out holiday

Vicki was friendly, very helpful, efficient and knowledgeable; she was understanding of our particular requirements and remembered us from previous visits, making us feel like valued customers.

Excellent knowledgeable friendly staff. Completely happy with the service received

Agent listened to what we wanted offered us good choices and advice.

Fabulous customer services. Thank you to Vicki from Houghton le spring. She went to the nth degree to ensure we booked the best honeymoon xx

Katie was so helpful and very patient with me. Would choose to go to her every time.

Perfect could not be any more helpful

Absolutely Amazing experience

as always the service was spot on courteous and professional.

Excellent service as usual and a bit of a laugh (Brain).

Great service

The assistant manager in the Houghton branch was amazing. We got just what we wanted. She was so helpful and pleasant.

Very helpful ladies, very knowledgeable and friendly. Helped us book a family holiday along with hotels, parking etc. Highly recommended

Staff are very professional helpful and keep in touch with you

Fantastic customer service as always
Fantastic staff who go above and beyond to help customers

Great girls explained everything this is my first time away on my own and the girls helped me so much .

Hi I highly recommend you to go to Hays Travel, all the staff are helpful and friendly they have a lot of knowledge of different countries. We have never had a bad holiday.

Excellent, helpful and friendly service. Top class👍

I have used Hays for a few years and they have always given me a good service.One other reason why I use Hays is that they are a local comany.I live near Sunderland where they have there Headquaters. Also, the are not beholden to any shareholders as Irene Hays is the complete owner. John Hays was a good employer who always ensured good working conditions for his staff and when John died and Irene took over the business she continued in the same vein. I went into their office in Houghton-le-Spring a couple of days ago to discuss going on a cruise next year. I have never been on a cruise but Vicky,the Manager, was very helpfull. As I would be a solo passenger I wanted something suitable to suit me. Vicky went through a few options, to be honest, I felt she was going at break neck speed. So after I decided on the option of a Mediterranean cruise I said that I wanted to take all the infromation away and considerate it at home before I decided.I looked at the ship's facilities on the internet and were very good. However, upon reading the reviews the majority were scathing. As such, I decided this was a non-starter.Vicky phoned me the following day when I informed her of the terrible reviews and as such, I didn't want this cruise. She suggested some other options. I arranged to visit the office that day. While at the office Vicky went through some other options and made a point of showing me the reviews. Eventually I found an Agean cruise which seemed much better than the previous one and had good reviews. As such, I chose this cruise. As this would be my first cruise Vicky was very thorough,going through everything so I paid a deposit. Vicky said that I could call in any time if I had any queries.