Initially went to TUI to book who were not very friendly as we tried to book holiday with no appointment. Have used Hays before online, so popped in the shop where they were very accommodating and Emm... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely amazing staff! We knew what holiday we wanted and they found it and booked it in a matter of minutes. We wouldn't use anyone else - the staff at the Hastings branch are brilliant; always h... See more
Company replied
Always book through Hays in Hastings (many staff members previously with Thomas Cook group before take over). Booking made with confidence. Travel Agent Sue was able to help us and book for us, ha... See more
Company replied
I was going round in circles trying to arrange a holiday for a family of ten so I popped into local Hays Travel, listed our requirements and left them to it! Next day I received four options with... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
209/210 Queens Rd, TN34 1QP, Hastings, United Kingdom
- 01424572604
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always no problem
As always no problem . Staff as always friendly , Happy & so competent . 110 % Service .
16 August 2026
Anne was very helpful in taking our…
Anne was very helpful in taking our enquiry through and turning it into a booking and we are happy with the cruise booked and the add ons. When we got home, we hadn't realised that there was an offer on the same cruise to stay 3 nights in a different hotel in Lisbon as opposed to the 2 nights we added on
15 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Hastings
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be friendly, kind, and professional. Your feedback is greatly appreciated.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
Thank you for your kind words regarding our service. We are delighted to hear that you found it to be pleasant and efficient.
Kind Regards
Hays Travel Hastings
Accommodating, easy and friendly
Initially went to TUI to book who were not very friendly as we tried to book holiday with no appointment. Have used Hays before online, so popped in the shop where they were very accommodating and Emma listened to what we wanted and found us flight times and prices we all liked. Quick to book, although systems were playing up so took longer, but she made sure booked so didn’t loose our choice and then did the rest of details later.
12 August 2026
Reply from Hays Travel - Hastings
Thank you for your wonderful feedback! We're so pleased to hear that our team was able to assist you with your booking and secure a great price for your holiday, even with system issues. We appreciate your kind words.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
R Turner,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff to be helpful, pleasant, and efficient. Your feedback is greatly appreciated.
Kind Regards
Hays Travel Hastings
Absolutely amazing staff
Absolutely amazing staff! We knew what holiday we wanted and they found it and booked it in a matter of minutes. We wouldn't use anyone else - the staff at the Hastings branch are brilliant; always helpful and friendly. My only negative comment would be that if Sunday opening times are 11am until 4pm why couldn't they be 10am until 3pm and give the hard-working girls a better day.
11 August 2026
Reply from Hays Travel - Hastings
Mrs Atkins,
Thank you for your wonderful review! We are so pleased to hear that our staff were able to find and book your holiday so quickly and efficiently. We truly appreciate your kind words about our team. We also appreciate your feedback regarding the Sunday opening hours.
Kind Regards
Hays Travel Hastings
Yes experience was great 11/08/2026
Yes, everything was lovely including staff. Would come back again.
12 August 2026
Reply from Hays Travel - Hastings
Thank you so much for your lovely review! We are delighted to hear that you had such a positive experience with us and that you would consider returning.
Kind Regards
Hays Travel Hastings
Very friendly staff and answered all my…happy dtaff
Very friendly staff and answered all my questions
11 August 2026
Reply from Hays Travel - Hastings
Thank you for your fantastic 5-star review! We are so pleased to hear that our staff were friendly and answered all of your questions.
Kind Regards
Hays Travel Hastings
Very helpful and such lovely advisors. Booked my holiday within no time !
Very helpful and such lovely advisors.
11 August 2026
Reply from Hays Travel - Hastings
Kim Green,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be helpful and lovely.
Kind Regards
Hays Travel Hastings
Always book through Hays in Hastings
Always book through Hays in Hastings (many staff members previously with Thomas Cook group before take over).
Booking made with confidence. Travel Agent Sue was able to help us and book for us, having found out all our requirements
10 August 2026
Reply from Hays Travel - Hastings
Brian,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience and that our team was able to assist you with all your requirements. We appreciate your confidence in us.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
Diana,
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced such prompt and professional service. Your kind words are greatly appreciated.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
Mark Campbell,
Thank you for your wonderful review! We are so pleased to hear that our team was awesome, helpful, and knowledgeable.
Kind Regards
Hays Travel Hastings
We where very happy with the young lady…
We where very happy with the young lady who served us she was very helpful and very happy to help with everything 😊 xxxx
9 August 2026
Reply from Hays Travel - Hastings
Anne hillier ,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful and happy to assist you with everything.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
Karen,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff welcoming, helpful, and knowledgeable.
Kind Regards
Hays Travel Hastings
All the staff in the Hastings Hayes…
All the staff in the Hastings Hayes Travel Branch are so helpful and knowledgeable, such a friendly team always making us feel welcome and special, we always come out with a smile on our faces, it’s like visiting old friends, keep up the good work 😀
9 August 2026
Reply from Hays Travel - Hastings
Customer,
Thank you for your wonderful feedback! We are so pleased to hear that our team always makes you feel welcome and special. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Because when I went in their office I…
Because when I went in their office I was assisted with all i needed and I was happy,tha staff were happy to assist me.
31 July 2026
Reply from Hays Travel - Hastings
charity,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that our staff were happy to assist you with everything you needed.
Kind Regards
Hays Travel Hastings
Holiday bookings …
Really friendly and helpful colleagues as always. Was looked after by Kate who was very helpful. We always use heys travel, as the colleagues are so helpful.
6 August 2026
Reply from Hays Travel - Hastings
Thank you for your wonderful feedback! We are so pleased to hear that our colleagues were friendly and helpful, and that you had such a positive experience. We appreciate your loyalty and look forward to assisting you again.
Kind Regards
Hays Travel Hastings
5 star service as always from Sue at…
5 star service as always from Sue at Hastings, thank you.
26 July 2026
Reply from Hays Travel - Hastings
Thank you for your wonderful review! We are so pleased to hear you received 5-star service. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Had to book ticket on phone
Had to book ticket on phone - and even with computer - hick-ups, your colleague Emma managed to get it done
5 August 2026
Reply from Hays Travel - Hastings
We appreciate you sharing your experience. We're glad our colleague could assist despite the technical difficulties.
Kind Regards
Hays Travel Hastings
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.