Once again Alison at Hays travel Hartlepool has navigated us through our family holiday booking. It is difficult trying to arrange a holiday when everyone wants prices for different things but Alison... See more
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Kirsty makes the experience of booking a pleasure.She is patient knowledgable and happy to change anything about your holiday to suit your needs.Always keeps you updated and makes sure you are happy w... See more
Have just booked another holiday with Fay from Hays travel in Hartlepool She is very helpful and understands what we are looking for as we can be very hard to please as she knows Thanks again for... See more
Company replied
I liked the attention Darren paid to our needs for holiday. We had to visit the Shop a couple of times as our situation was changing on a daily basis. Nothing was a trouble very attentive to our ne... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
190 Middleton Grange, TS24 7RR, Hartlepool, United Kingdom
- 01429707279
4.9
Excellent
1K reviews
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We had a fantastic experience at Hays
We had a fantastic experience at Hays, Alison that booked us up was so helpful, she had so much knowledge to help make our experience easy, she told us things we didn’t know which will come in handy travelling with an autistic child, she helped with insurance , assistance and everything, thanks again
28 August 2026
Alison took all the details and was…
Alison took all the details and was very efficient booking our city break even though it was near closing time.
Thank you
28 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good advise
Have just booked another holiday with Fay from Hays travel in Hartlepool
She is very helpful and understands what we are looking for as we can be very hard to please as she knows
Thanks again for all your help 😁😁
28 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Hi John,
Thank you for your wonderful feedback! We are so pleased to hear that Fay consistently provides excellent service and works hard to find the perfect holiday for you. We truly appreciate your loyalty!
Kind Regards
Hays Travel Hartlepool
Darren
I liked the attention Darren paid to our needs for holiday. We had to visit the
Shop a couple of times as our situation was changing on a daily basis.
Nothing was a trouble very attentive to our needs .
26 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, Darren will be very pleased with the comments. We're glad we could assist you in arranging your trip.
Another great holiday book with kirsty…
Kirsty makes the experience of booking a pleasure.She is patient knowledgable and happy to change anything about your holiday to suit your needs.Always keeps you updated and makes sure you are happy with all the arrangements.
27 August 2026
Alison was amazing
Alison was amazing, she assisted us in getting the best holiday at the right price, she explained everything and made sure we understood.
26 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for taking the time to write a lovely review. I am glad you are pleased with my service. Always happy to help :-)
Thanks
Alison
Always a smooth easy process most of…
Always a smooth easy process most of the time we deal with the Kirsty in the Hartlepool branch, but all of the staff are just as lovely
26 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks George for writing a lovely 5 star review. I really appreciate the feedback. Always a pleasure to serve you :-)
Thanks
Alison
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for taking the time to write a lovely review. Much appreciated :-)
Kind regards
Alison
Always a pleasure to book with them
Always a pleasure to book with them. Nothing is a problem
13 August 2026
Very patient and helpful
23 August 2026
Always get helpful service
Always get helpful service, staff are genuinely friendly and always seem to go that extra mile, great staff great holidays
13 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Jacqueline,
Thank you so much for your wonderful review! We are absolutely delighted to hear that you consistently receive helpful service and find our staff genuinely friendly. It means a lot to us that our team goes the extra mile to ensure great holidays.
Kind Regards
Hays Travel Huyton
Darren was very helpful, patient, attentive and thorough.
Darren was very helpful, patient
23 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, Darren will be very pleased with the comments.
It was quick professional and easy was…
It was quick professional and easy was only there 30 mins thanks to Darren (Hartlepool branch)
23 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your comments, Darren will be so pleased with the feedback.
Pleasant helpful service
15 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback. We look forward to assisting you again. Thanks Julie
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your lovely review it is very much appreciated. Thanks Maddison
Booking straight forward
Booking straight forward . Member of staff was very helpful, friendly and knowledgable.Updated us re tax on arrival to hotel, only criticism is we were not made aware we would also have to pay extra on arrival for air-con, WIfi and safe and didn't discover this until when reading reviews on arrival home 😟
20 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Good Afternoon ,
Thank you for your feedback. We are pleased to hear that our staff member was helpful and knowledgeable. We sincerely apologize for the oversight regarding the additional charges for air-conditioning, Wi-Fi, and the safe.
Kind Regards
Hays Travel Hartlepool
Reply from Hays Travel - Hartlepool Middleton Grange
Hi Gary thanks for this review its much appreciated. Thanks, Kirsty
Thavyoung agent was very pleasant and…
Thavyoung agent was very pleasant and helpful throughout the booking helping to get the best possible deal to suit our needs
18 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Hi Anthony thank you for this review it is much appreciated. Thanks, Maddison
Once again Alison at Hays travel…
Once again Alison at Hays travel Hartlepool has navigated us through our family holiday booking. It is difficult trying to arrange a holiday when everyone wants prices for different things but Alison is very patient with us. We have booked a p&o cruise for next year with three cabins for 8 of us. Thanks Alison
19 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Hi Diane, thanks for this review its much appreciated. Hope you have a lovely time. Thanks, Alison
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