Expert adviser made the transaction a piece of cake, no fuss, completed in no time at all. The holiday and all available extras/options clearly explained to me. Nothing was too much trouble. So easy t... See more
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See what reviewers are saying
Great customer service. Courtney listened carefully to our needs and tailored what she offered to fit, taking advice from other staff with personal experience of the area when needed.
My travel advisor, was very knowledgeable and very experienced in what she does. My booking when very smoothly. Thank you Nicole. Will definitely use Hays travel again.
Courtney from the Halifax branch was fabulous in tailoring a trip to Cappadocia and fethiye. Her ability to help us combine a perfect sightseeing and beach holiday was really appreciated. She kept us... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8, 25 The Woolshops, HX1 1RU, Halifax, United Kingdom
- 01422 734052
4.9
Excellent
930 reviews
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Booking holiday
Nicole was on the ball very experienced polite good at her job Thankyou Nicole x
28 May 2026
They took the time and trouble to find…
They took the time and trouble to find us the right holiday.
14 May 2026
would always go to Hays great friendly…
would always go to Hays great friendly service no rushing just relaxed and always smiling, nothing is too much for them. l even been in and changed names added people on to a holiday can't praise them enough
14 May 2026
We got the holiday we wanted
20 May 2026
I went into the store to enquire about…
I went into the store to enquire about booking a cruise.. this would be our first cruising experience.. The staff made the process really easy and answered all our queries.. They were all really friendly and professional, nothing was too much trouble.,thank you to Sarah, Courtney and Ellie… 🤩
19 May 2026
I booked a family holiday with Thalia…
I booked a family holiday with Thalia today. She found our family exactly what we asked for at a great price.
Thalia is passionate about finding the perfect location and package for her customers.
Highly recommend :)
14 May 2026
First time cruising.
My daughter and I wanted to book a cruise holiday. We had no idea where to start. The young lady we saw took all our details and preferences and guided us through the choices we had. She was very good and sorted the booking out giving us all the information we needed. If we needed anymore information we just had to get in touch with her. I was very happy with the service and would definitely use Hays Travel again.
9 May 2026
Friendly helpful staff
9 May 2026
Nichole was friendly
Nichole was friendly, efficient and answered our questions. Gave us a great deal of confidence.
8 May 2026
Polite friendly and well informed…
Polite friendly and well informed staff. Helpful in every way.
1 May 2026
Polite and helpful
5 May 2026
Late Holiday Booking
Everything was sorted out over the phone. Talia is very professional seeing to all our needs.Thanks TALIA for taking care of us
2 May 2026
Very good customer service.
I am completely happy with the way the staff dealt with my enquiry regarding the booking I made.
1 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really helpful and listened to our…
Really helpful and listened to our priorities.. found us a holiday that really fit the bill
30 April 2026
Reply from Hays Travel - Halifax
Thank you Shirley for your lovely comments, very much appreciated -Kind Regards Hays Travel Halifax
Really efficient & exceptional booking…
Really efficient & exceptional booking service by Courtney.
Listened to exactly what we wanted, communicated throughout and sent all documentation through as promised.
Excellent knowledge and experience provided, really comfortable in knowing that our holiday booking has been done for us, no stress and 100% confident that the holiday will meet or exceed expectations.
30 April 2026
Reply from Hays Travel - Halifax
Thank you Nicola for Booking again with us, and your lovely Feedback, much appreciated -kind Regards Courtney
Nicole made us feel welcome from the…
Nicole made us feel welcome from the phone call to stepping into the building. She was very informative and helpful and assisted us to find the Perfect holiday. We would speak to Nicole again for booking future holidays
29 April 2026
Reply from Hays Travel - Halifax
Thank you Rachel for your lovely comments, very much appreciated -Kind Regards Nicole
The staff and service has always been…
The staff and service has always been first rate. No matter when I call or who I see I am assured a relaxed pleasurable time talking through my desires and options which always results in me walking away very satisfied.
27 April 2026
Reply from Hays Travel - Halifax
Thank you Mr Hickman for Booking with us a again , and lovely comments- always a pleasure, Kind Regards Hays Travel Halifax
Very informative and Ellie was…
Very informative and Ellie was exceptional answering all our questions.
15 April 2026
Reply from Hays Travel - Halifax
Thank you Christopher for your lovely comments, very much appreciated -Kind Regards Ellie
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