Karen was, as usual, extremely, patient and very helpful. She found us the exact villa where we wanted to go. And the best fights at the right times. Will defiantly be coming back next year.
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See what reviewers are saying
Karen was incredibly knowledgeable and helpful. I wouldn’t have known where to start choosing a cruise to the fjords but she went through the options with first hand knowledge which was very reassurin... See more
Company replied
Have used Hays Travel - Goring several times and they've always been great. All the staff are friendly and very efficient and keep you informed if there's any changes with your booking. Would defin... See more
Company replied
We have always found Hays, which we use a lot, very helpful and on this occasion, we received the same excellent service. The staff are very friendly and professional and will look into any small deta... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
334 Goring Road, BN12 4PD, Goring, United Kingdom
- 01903 241221
4.9
Excellent
531 reviews
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Friendly and efficient staff
Welcoming staff
Efficient staff, ready to answer any question you have
Make sure you are happy with your choice of holiday
Good advice
7 March 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback, glad I was able to assist! - Megan :)
Reply from Hays Travel - Goring
Thank you for your positive review! Always greatful for our customers feedback. :)
Shaun was great in customer service…
Shaun was great in customer service skills booking my hols to benidorm in june. He is a credit to the shop. The girl on exchange desk was very pleasant to with a lovely smile both delivering excellent customer care.
26 February 2026
Reply from Hays Travel - Goring
Thank you for your feedback!
Good knowledge of the area
25 February 2026
Reply from Hays Travel - Goring
susan jappe,
We are glad you valued our team's familiarity with the area; we appreciate your positive feedback and time.
goring, Hays Travel
Helpful and knowledgeable.
We dealt with Laura, who was very helpful and knowledgeable. She gave us a lot of advice that enabled us to make the best decisions for us.
28 February 2026
Reply from Hays Travel - Goring
Oldernowinsussex!,
We appreciate you taking the time to share your booking experience. We're so glad we could provide you with helpful advice that enabled you to make the best decisions!
goring, Hays Travel
No waiting
No waiting, seen straight away, good informative information and easy booking.
27 February 2026
Reply from Hays Travel - Goring
Cathy Ward,
We're happy to hear that your booking experience was easy and informative, with no waiting time. Thank you for your positive feedback!
goring, Hays Travel
Very professional
Karen at the Goring branch was so helpful, patient and informative about various different destinations, which made it easy for us to make a choice. Everything was handled swiftly with real professionalism.
25 February 2026
Reply from Hays Travel - Goring
Thank you for your kind review. So pleased you found Karens service to be helpful, appreciate the feedback :)
Lovely lady Karen at goring
Lovely lady Karen at goring. Very helpful and knowledgeable helping find our holiday. Took time and never felt rushed.
25 February 2026
Reply from Hays Travel - Goring
Vincent Bloor,
We appreciate your kind words regarding the assistance you received while planning your holiday. We're so happy we could help you find the perfect trip!
goring, Hays Travel
Jade was really helpful and made it so…
Jade was really helpful and made it so much easier to book my holiday.
Thank you Jade.
22 February 2026
Reply from Hays Travel - Goring
Christine Chapman,
We're happy to hear that booking your holiday was made easier. Thank you for your positive feedback; it means a lot to us.
goring, Hays Travel
Reply from Hays Travel - Goring
Colin,
We appreciate your kind words regarding the helpful service you received from our staff member; we are so grateful.
goring, Hays Travel
Staff were very helpful and explained…
Staff were very helpful and explained everything really nice
13 February 2026
Reply from Hays Travel - Goring
John Ralph,
We appreciate your feedback and are so glad that our staff was helpful and provided a clear explanation.
goring, Hays Travel
Really helpful advice
Really helpful advice, however the travel insurance purchased was not particularly useful. The website of the insurer did not let me enter additional health issues, as the policy was taken out after October 2025. On phoning the company I was given a different number to call. This should have been included in the original email document from the company.
8 February 2026
Reply from Hays Travel - Goring
Thank you for your feedback, apologies you had issues with completing the medical screening. The paperwork that was given does include the correct website and phone number to complete this. We will feed this back that you had to call a different number.
Issac has been brilliant 🤩 and booked…
Issac has been brilliant 🤩 and booked all I need as always.
7 February 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback!
i came in twice the first day with my…
i came in twice the first day with my daughter
the next day with a friend we were helped both days from a lovely young lady her name was jade
she listened to everything we had to say and she managed to fined both my daughter and my self the perfect holidays.
would really recommend hays travel
13 February 2026
Reply from Hays Travel - Goring
Thank you for your lovely review. Happy to hear you found Jade's service was great :) Many Thanks
A good first experience. Trip booked.
Clear advice and information from Megan once we'd outlined what we wanted. She found some options and discussed what we thought would be best for us. We ended up booking for our first experience using Hays Travel. It was a competitive price and she took time to answer our queries. I trust it won't be the last time we use Hays Travel.......
10 February 2026
Reply from Hays Travel - Goring
Thank you so much for your lovely feedback, I am glad I was able to assist! - Megan :)
Megan was very helpful and knowledgable…
Megan was very helpful and knowledgable regarding my booking.
27 January 2026
Reply from Hays Travel - Goring
Thank you so much for your lovely feedback, glad I was able to assist - Megan :)
Reply from Hays Travel - Goring
Luke,
We appreciate you taking the time to leave us a review, and we are so happy to hear you received great service!
Hays Travel
helpful
helpful and friendly staff, warm and welcoming, help negotiate the type of travel and best deal.
28 January 2026
Megan at Goring knowledgeable helpful…
Megan at Goring knowledgeable helpful and personable. Quick response.
2 February 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback, glad I was able to help! - Megan :)
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