The person who delt with us, Amy, went out of her way to make sure that she could get everything we required especially as I have a slight problem which made us ask for a downstairs room and take a mo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hays in Galashiels is local. The staff, I've dealt with 3 now, have been nothing but fantastic. They are highly knowledgeable, helpful, well informed and polite, a credit to the company.
Travel agent Kiara, very knowledgeable, trying to sort out a hotel for five people, within a price range at short notice, proved challenging, but with Kiras patients and knowledge, found our holiday.... See more
Company replied
Recently booked for a party of 11 people. Both girls I dealt with were very helpful. Managed to get the holiday we wanted for a good price. Excellent service as usual from a very friendly Team. Wo... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
86 Channel Street, TD1 1BD, Galashiels, United Kingdom
- 01896477015
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and very pleasant and…
Very helpful and very pleasant and joyful experience Amy did everything for us and we would like to thank her for her help
2 July 2026
Reply from Hays Travel - Galashiels
Thank you so much for your kind review. It was lovely to meet you both. Thank you for booking with us again. Amy - Branch Manager
Very knowledgeable and helpful staff
The staff at Hays Travel are all very knowledgeable and helpful. We were able to get our holiday booked with ease thanks to Sarah. Have used Hays Travel many times to book holidays and have never been disappointed with their service. Thank you.
1 July 2026
Reply from Hays Travel - Galashiels
Thank you for booking with us again and for your lovely review for Sarah. I will be sure to pass your comments on. Amy - Branch Manager :)
Reply from Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch Manager
Everything was excellent Sarah was very…
Everything was excellent Sarah was very helpful.Good to do business with you. Thanks.
1 July 2026
Reply from Hays Travel - Galashiels
Thank you for booking with us again and thank you for your kind review for Sarah. Amy - Branch Manager
I have used your company several times…
I have used your company several times in the past.Kiara was very pleasant, professional and went out of her way to make sure I was fully aware of each step of the booking. I am not good with technology, so she made this upcoming trip as easy as possible. so full marks to her and your company as her employers
25 June 2026
Reply from Hays Travel - Galashiels
Hi Trish, thank you so much for your kind review I really appreciate it. It was lovely to see you, as always.
- Kiara
Carmen was a very helpful and competent…
Carmen was a very helpful and competent advisor and made sure that we booked the holiday that we were looking for.
24 June 2026
Reply from Hays Travel - Galashiels
Wee,
Thank you for your kind words! We are so pleased we could help you find the perfect holiday.
Carmen Travel Consultant
Usual excellent service from Sarah and…
Usual excellent service from Sarah and the friendly team. That's why we keep coming back.
24 June 2026
Reply from Hays Travel - Galashiels
Thank you for your lovely review and booking with us again. Always a pleasure to arrange your holidays for you all. Majorca to look forward to :-)
Sarah Travel Consultant
Easy when you use Hays
Booked through Hays for second time. The agent was great and took her time looking for what we hoped for, which we found. Was happy to troll through what was available. Very helpful, friendly and knowledgeable. Booking went through smoothly.
Have no hesitation in using them again.
23 June 2026
Reply from Hays Travel - Galashiels
Hi Moira,
Thank you very much for taking the time to leave such a lovely review and thank you for booking with us again. I have passed along your kind comments to Sarah and she says it was her pleasure to help find what you were looking for.
- Kiara, Assistant Manager
Trip to Australia
Hayley was extremely efficient and shared every step of the process with us. The whole process was excellent and the holiday package sourced was exactly what we were looking for.
23 June 2026
Reply from Hays Travel - Galashiels
Hi Frazer,
Thank you very much for taking the time to leave such a lovely review and thank you for booking. I will pass along your kind comments to Hayley.
- Kiara
I will always use Hays travel agents to…
I will always use Hays travel agents to help me with my holiday. The staff are experienced, helpful, friendly and kind mannered. The booking is quick and staff give useful advice and are always there to help. I find that the staff have visited many of the countries and hotels themselves and always give a true and accurate account of their own experience.
20 June 2026
Reply from Hays Travel - Galashiels
Thank you very much for taking the time to leave such a lovely review Eileen and thank you for continuing to book with us. I will pass along your kind comments to Sarah.
- Kiara
Carmen listened to everything we wanted…
Carmen listened to everything we wanted and exceeded all our expectations
20 June 2026
Reply from Hays Travel - Galashiels
Thank you Ronnie and Susie for your lovely review it is much appreciated. It was a pleasure to help arrange your holiday for your 30th Wedding Anniversary. Carmen
Hays Galashiels all staff are amazing
Hays Galashiels all staff are amazing
Sarah took her time to look for alternate flights to Germany. Always have a laugh in Hays
19 June 2026
Reply from Hays Travel - Galashiels
Hi Myra,
Thank you very much for taking the time to leave such a lovely review and thank you for continuing to book with us. I will pass along your kind comments to Sarah.
- Kiara
Staff knowledge
Staff knowledge, attention to detail and willingness to put the extra effort in to make sure that the holiday is the right fit.
18 June 2026
Reply from Hays Travel - Galashiels
Thank you for you lovely review, much appreciated.I will pass these on to Hayley and Amy when they are next in.
Sarah Travel Consutlant
Reply from Hays Travel - Galashiels
Thank you for your 5 star review very much appreciated. Glad you received excellent service from Carmen, we will pass on your comments to her. Sarah Travel Consultant
The staff in your Galashiels branch…
The staff in your Galashiels branch really caring and informative especially kiara
11 June 2026
Reply from Hays Travel - Galashiels
Thank you for your kind comments for our Kiara. I will pass this on to her on her return.
Sarah Travel Consultant
Sarah knows us well
Sarah knows us well, finds us a good deal, my best friends goes in books it and I just go in and pay my part. Job done again! Super star team in Gala!!
Georgina
2 June 2026
Reply from Hays Travel - Galashiels
Thank you for you lovely review. As always, it's a pleasure to organise your trips for you all.
Sarah. Travel Consultant
Reply from Hays Travel - Galashiels
Thank you for your kind review. It was lovely to see you again and get your holiday all sorted. Amy :)
Holiday to SorrentoEase and helpfulness on planning and…
Ease and helpfulness on planning and booking the holiday
7 June 2026
Reply from Hays Travel - Galashiels
Thank you for your lovely review and for booking with us again. Amy - Branch manager
The guys in the shop are so helpful and…
The guys in the shop are so helpful and friendly, they made our booking so much easier than trying to get it right online, they were there talking us through everything and solving any problems we came across
30 May 2026
Reply from Hays Travel - Galashiels
Hi Crystal,
Thank you very much for taking the time to leave such a lovely review and thank you for booking with us. I will pass along your kind comments to Carmen.
- Kiara, Assistant Manager
Reply from Hays Travel - Galashiels
Hi David,
Thank you very much for the kind review and for booking with us. I will pass along your lovely comments to Carmen.
- Kiara, Assistant Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.