The person who delt with us, Amy, went out of her way to make sure that she could get everything we required especially as I have a slight problem which made us ask for a downstairs room and take a mo... See more
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See what reviewers are saying
Hays in Galashiels is local. The staff, I've dealt with 3 now, have been nothing but fantastic. They are highly knowledgeable, helpful, well informed and polite, a credit to the company.
Company replied
Travel agent Kiara, very knowledgeable, trying to sort out a hotel for five people, within a price range at short notice, proved challenging, but with Kiras patients and knowledge, found our holiday.... See more
Company replied
Recently booked for a party of 11 people. Both girls I dealt with were very helpful. Managed to get the holiday we wanted for a good price. Excellent service as usual from a very friendly Team. Wo... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
86 Channel Street, TD1 1BD, Galashiels, United Kingdom
- 01896477015
4.9
Excellent
1K reviews
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Hay Travel, Galashiels
Carmen was very helpful as always.
I am looking forward to my holiday.
31 December 2025
Reply from Hays Travel - Galashiels
Thank you for booking with us again and your lovely review for Carmen. We will pass this on to her on her next day in. Sarah Travel Consultant
Excellant very patient Carmen very…
Excellant very patient Carmen very good with us thats why we book with her
30 December 2025
Reply from Hays Travel - Galashiels
Thank you for your lovely review and booking another trip with us for you both to look forward to. We will be sure to pass this on to her when she is next in. Sarah Travel Consultant
Kiera was so helpful in finding us a…
Kiera was so helpful in finding us a holiday that fits our needs. She had so much patience and took time to investigate and show us the area we would be going to. Nothing was too much trouble. An excellent service.
17 December 2025
Reply from Hays Travel - Galashiels
Thank you for booking with us and your lovely review. We will be sure to pass this on to Kiara when she is next in. Something wonderful to look forward to. Sarah Travel Consultant
Staff help when others fail
Louise and Kiara were excellent and took over from Amy who had not helped. Louise took time to find out what I wanted and worked to get me the best deal. She added items I wished and had put together a full package that I am very happy with.
28 December 2025
Reply from Hays Travel - Galashiels
Hi Catherine - thank you very much for taking the time to leave a review and for coming in on Saturday, I am glad Louise managed to get something booked for you.
- Kiara
Friendly and helpful
Sarah was friendly and helpful. She was willing to look at lots of different options for us until we found a holiday that ticked all the boxes for us.
21 December 2025
Reply from Hays Travel - Galashiels
Thank you for your lovely review, much appreciated. It was a pleasure to book your ski holiday for you and I am glad that I found what you were all looking for. Not long to wait for this wonderful trip. Have a lovely Christmas. Sarah Travel Consultant
Good product knoledge
21 December 2025
Reply from Hays Travel - Galashiels
Thank you for the kind review, I will pass this on to Amy.
Hayley, Travel consultant
No hassle and helpful.
19 December 2025
Reply from Hays Travel - Galashiels
Thank you for taking the time to leave a review for Hayley - I will be sure to pass along your comments. Thank you again for choosing to book with us.
Kiara
The staff
The staff , especially Sarah went the extra mile , very helpful and cheerful!!
7 December 2025
Reply from Hays Travel - Galashiels
Thank you for booking your cruise with me and for your lovely review, always appreciated. Something wonderful to look forward to :-) Sarah Travel Consultant
Happy friendly efficient service 😃👍
Happy friendly efficient service 😃👍
Came out smiling 😊
6 December 2025
Reply from Hays Travel - Galashiels
Thank you for booking your trip to Rome with me and you lovely review, always appreciated. Glad to find what you were looking for :-) Sarah Travel Consultant
Reply from Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch manager
Reply from Hays Travel - Galashiels
Thank you for your lovely review, always appreciated. I will be sure to pass this on to Louise on her return from leave. Sarah Travel Consultant
Was able to book the holiday I wanted…
Was able to book the holiday I wanted at a good price. The staff's expertise is always appreciated.
18 November 2025
Reply from Hays Travel - Galashiels
Thank you for your lovely review, always appreciated. Hope you both have a fab trip. Sarah Travel consultant
Staff always pleasant and helpful
Staff always pleasant and helpful. Friendly atmosphere.
26 November 2025
Reply from Hays Travel - Galashiels
Hi Christopher and Alison,
Thank you for taking the time to leave a kind review - it is really appreciated. I will be sure to pass along the feedback to Amy when she is next in :)
Kiara, Assistant Manager
Friendly and efficient.
The staff in the shop are very helpful. We were just enquiring , about an advertised holiday. All the information we needed ,was given in a professional manner.
On contacting our agent, she checked and advised us about all we needed to know.
Amazing group of people.
19 November 2025
Reply from Hays Travel - Galashiels
Thank you for your lovely review, always much appreciated. It was a pleasure to book your trip for you and now something wonderful to look forward to :-) Sarah Travel Consultant
Holiday
Sarah at Galashiels is fantastic she is so helpful and explains everything and deals with all my requirements she is amazing wouldn't go anywhere else
25 November 2025
Reply from Hays Travel - Galashiels
That's so lovely :-) thank you for this wonderful review. It is always a pleasure to look after your holiday requirements for you both. Something to look forward to xx Sarah Travel Consultant
Reply from Hays Travel - Galashiels
Thank you for your lovely review, always appreciated. I will be sure to pass this on to Louise on her next day in. Sarah Travel Consultant
Staff
Staff, information, speed of booking and expertise in finding the right thing were all excellent. Follow up also in good time.
21 November 2025
Reply from Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch Manager
Reply from Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch Manager
Brilliant service very friendly and…
Brilliant service very friendly and help you find your perfect holiday never had a complaint the ladies are lovely
12 November 2025
Reply from Hays Travel - Galashiels
Thank you for your lovely review, always appreciated. We will be sure to pass this on to Kiara on her return from annual leave :-) Sarah Travel Consultant
Reply from Hays Travel - Galashiels
Thank you so much for the kind review for Carmen. I will pass on the review to her. Thank you for your booking!
Louise
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