Tried to book online with jet 2 but payment would not go through so contacted Hays. Sorted the holiday out and all booked and paid within a couple of hours - perfect. Have to mention trainee Erin w... See more
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The whole service from start to finish was very professional and all the staff are so helpful and friendly which made booking our trip so easy. Aimee was a star offering different options and she mana... See more
Company replied
We just popped into the Elgin branch as we had half an hour to spare and we’re thinking of booking a cruise for our honeymoon. Left details of what we were thinking about and within half an hour Lea... See more
Company replied
Ammie was very patient, she listened to our requested & she went the extra mile & looked up transport links for the area we would be staying at. We are happy with our holiday booking.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
142 High St, IV30 1BD, Elgin, United Kingdom
- 01343320008
4.9
Excellent
509 reviews
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Karen Manager
Karen, Was exceptional and slowly explained the booking process. Fantastic service and will look to book future holidays in Elgin
14 April 2026
Reply from Hays Travel - Elgin
Thank you for your lovely review, we really appreciate it!
The staff were very pleasant and took…
The staff were very pleasant and took time to explain in detail all the relevant points re the different cruises, especially the suitability of the different departure and arrival times.
Booking was quick and straight forward.
10 April 2026
Reply from Hays Travel - Elgin
Thank you for your lovely words, we really appreciate it!
Always a pleasure asking the team here…
Always a pleasure asking the team here to find me a fabulous holiday! They have never let me down and are always very helpful and accommodating when I give them my list of “ would like”! It’s as if they gave a magic wand and produce EVERY time! Professional and helpful!
10 April 2026
Reply from Hays Travel - Elgin
Thank you so much for your lovely review! 😊 We love turning your wish list into the perfect holiday every time ✨✈️
Excellent service from Aimee
Excellent service from Aimee, extremely helpful. Customer service excellent makes a pleasant change to get such good service
8 April 2026
Reply from Hays Travel - Elgin
Thank you so much for the lovely review! I appreciate it - Aimee :)
Staff went out of there way to help us
Staff went out of there way to help us, made the experience so easy and streamlined.
1 April 2026
Reply from Hays Travel - Elgin
Thank you so much for your lovely review!
Staff were very helpful could not do…
Staff were very helpful could not do anymore than they did
28 March 2026
Reply from Hays Travel - Elgin
Thank you for your kind review, we are always happy to help!
Best place to book a holiday
Great place to book a holiday. Staff were friendly and attentive to our needs. Would highly recommend.
19 March 2026
Reply from Hays Travel - Elgin
Thank you for your kind words, we are glad we could help!
Staff are very friendly and extremely…
Staff are very friendly and extremely helpful in Elgin branch of Hays! I arrived in store quite late in the day looking for a holiday to Orlando. The agent wasted no time finding me the best deal suited to my requirements and worked over closing time!
There was no rush and I was happy to book there and then. Thats why I keep returning to Hays Travel. Thanks again!
25 March 2026
Reply from Hays Travel - Elgin
Thank you so much for your lovely words, we are so glad we could help!
Very helpful agent
Very helpful agent. Explained everything and gave other options.
Also gave advice on insurance cover.
25 March 2026
Reply from Hays Travel - Elgin
Thank you for your kind words, we appreciate it!
Amy was very good overall.
22 March 2026
Reply from Hays Travel - Elgin
Thank you for your lovely words, I am so glad I could help - Aimee
Reply from Hays Travel - Elgin
Thank you for your kind words :)
Love hays travel…the staff cannot do…
Love hays travel…the staff cannot do enough to help,especially a shout out to Karen,who always helps us out,all the staff are great,wouldnt go anywhere else
14 March 2026
Reply from Hays Travel - Elgin
We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that our team is always there to help you out.
Only two words absolutlly brilliant
Only two words absolutlly brilliant. They are so helpful and go out of there way to get you a good deal.
20 March 2026
Reply from Hays Travel - Elgin
Thank you so much for the lovely feedback and biscuits, they were much appreciated at piece time. Hope you have the best time away when the holiday comes. Thanks Karen :)
Reply from Hays Travel - Elgin
We appreciate you sharing your positive booking experience with us!
The staff were very friendly and…
The staff were very friendly and helpful,
and took time to explain my queries.
All in all a very pleasant experience.
14 March 2026
Reply from Hays Travel - Elgin
Thank you so much for your kind feedback! We are glad we could help. - Emma 😊
Reply from Hays Travel - Elgin
Thank you for your kind review! We're glad we could help and answer your questions. 😊
– Team Elgin
friendly staff and very knowledgeable, very happy wit the service I received
friendly staff and very knowledgable
15 March 2026
Reply from Hays Travel - Elgin
Thank you for the lovely review. We are happy to hear we could help. - Team Elgin😊
Reply from Hays Travel - Elgin
Thank you for your positive feedback. Karen :)
Leigh that dealt with our holiday was…
Leigh that dealt with our holiday was very good and helped us with our decisions.
6 March 2026
Reply from Hays Travel - Elgin
Thank you for the positive feedback, its always a pleasure. Thanks Leigh :)
Aimee at Elgin made my booking…
Aimee at Elgin made my booking experience great. I only met Aimee last August when she arranged a holiday to Geneva for me so of course I went back for her to arrange this trip to Milan. Aimee is amazing at her job.
27 February 2026
Reply from Hays Travel - Elgin
Thank you so much for the lovely review! I appreciate it so much and I'm glad we got you sorted for Milan - Aimee 😊
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