Paula was friendly and knowledgeable agent who was able to share her experiences as she had actually been to the location. Welcoming atmosphere in the office itself and although it was busy, we did n... See more
Company replied
Location
Switch locationUnit 4, The Market House, Market Street, BT30 6LP Downpatrick, GB
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See what reviewers are saying
Annie was very helpful, pleasant and mannerly whilst dealing with our booking . She provided us with an overview of what the package included and after booking she ended the call by stating that... See more
Company replied
A phone call interested in a Rorys holiday. I had a great guy ( can’t rem name) answered every question I had with patience & professionally . I have dealt with Hays before & they are always reliable... See more
Company replied
Booking my city break holiday was made so easy in Hays. Everyone was very helpful & giving suggestions for places to stay & advice on where to go as I was open to locations. Got my holiday booked & a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, The Market House, Market Street, BT30 6LP, Downpatrick, United Kingdom
- 02844898518
5.0
Excellent
756 reviews
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Staff at Downpatrick Hays Travel are…
Staff at Downpatrick Hays Travel are fabulous. So friendly, welcoming and very helpful as they listen to want sort of holiday you want.
31 December 2025
Reply from Hays Travel - Downpatrick
We're happy to hear that our Downpatrick team made you feel so welcome and assisted you in planning your holiday. Thank you for your kind feedback.
James in Downpatrick was very helpful…
James in Downpatrick was very helpful in deciding where to go and getting the right price for our budget
4 January 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that our team member was very helpful in planning your trip and working within your budget. Thank you for your feedback.
James answered my query within 30…
James answered my query within 30 minutes- returning my phone call and assuring me that my question wasn’t ridiculous. A very pleasant, understanding man.
11 January 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that our team member was able to help you so quickly and put you at ease. Thank you for sharing your positive experience with us!
James the Manager was so pleasant &…
James the Manager was so pleasant & helpful. Certainly would return to this branch.
9 January 2026
Reply from Hays Travel - Downpatrick
We're so glad you had such a positive experience. We appreciate you taking the time to share your feedback, and we look forward to your next visit!
THE AGENT JAMES BURKE WAS VERY INFORMED…
THE AGENT JAMES BURKE WAS VERY INFORMED AND HELPFUL
9 January 2026
Reply from Hays Travel - Downpatrick
We appreciate you taking the time to leave us such a wonderful review! We are so glad that you found our service helpful and informative.
Craig was so nice and helpful without…
Craig was so nice and helpful without being pushy
8 January 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that our team member provided such great service. Thank you for your positive feedback!
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Reply from Hays Travel - Downpatrick
We appreciate you taking the time to share your wonderful experience with us. We are so glad to hear you received brilliant service.
Looked after so well by Joshua.
Looked after so well by Joshua.
He was very informative and made booking our holiday straightforward and enjoyable.
31 December 2025
Reply from Hays Travel - Downpatrick
We're so happy to hear that booking your holiday was straightforward and enjoyable. Thank you for sharing your positive experience with us.
Such friendly and knowledgeable staff
21 December 2025
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Perfect holiday found quickly
After hours of me searching for a holiday online Craig found us something perfect, excellent service and staff all so friendly
31 December 2025
Reply from Hays Travel - Downpatrick
Thank you for your lovely feedback!
Fabulous service
Went in to book a trip for me and my son, Joshua was very helpful and made sure to get us the best deal!
19 November 2025
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Surprise Christmas Present for Hubby; All the Staff in Downpatrick branch
All the Staff in Downpatrick branch, very friendly & pleasant, Annie whom was dealing with me, very knowledgeable & professional, also very, very pleasant, nothing was a bother, A🌟 Thank You so much,
HAPPY NEW YEAR TO YOU ALL🥂🍾🥳🎉
23 December 2025
Reply from Hays Travel - Downpatrick
Thank you for your kind words Paula! We hope you and your husband have a lovely time in Cyprus! Have a Happy New Year!
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Reply from Hays Travel - Downpatrick
Thank you so much for your kind words! We’re delighted! It was a pleasure assisting you, and we look forward to helping you again in the future!
We had a great experience
We had a great experience, Paula the Hays rep was wonderful. The help and advice she gave us was brilliant Hays Travel Downpatrick
have a little gem, thank you Paula.
3 December 2025
Reply from Hays Travel - Downpatrick
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a great experience!
Staff where so helpful with all we…
Staff where so helpful with all we needed to know about our holiday and they where very friendly
3 December 2025
Reply from Hays Travel - Downpatrick
Thank you so much for your lovely review!
We’re delighted to hear that our team were able to help with everything you needed for your Disney holiday and that you found everyone so friendly. It was a pleasure to assist you, and we hope you have the most magical time at Disney!
LOVE HAYS DOWNPATRICK
We always receive excellent service in Hays Downpatrick.
Craig was brilliant, really helpful and friendly. His knowledge in booking our cruise was brilliant.
James has so much knowledge and is always giving great wee tips. It was good to hear he was just off Allure of The Seas and loved it. We can't wait to go on it now.
Joshua helped as well and was really friendly too.
2 December 2025
Reply from Hays Travel - Downpatrick
Thank you again for your kind words and for choosing us to help with your holiday plans. We can’t wait to hear all about your time on Allure of the Seas!
Patient and always looking for the best…
Patient and always looking for the best deal to suit client.
25 November 2025
Reply from Hays Travel - Downpatrick
Thank you so much for your lovely feedback! We’re delighted to hear that you felt well looked after and that we could help find the best deal to suit your needs. Your support means a lot to us, and we look forward to helping you again with your next holiday.
My holiday
I was talking to Michelle, she was amazing very friendly, and is brilliant at her job 😁
30 November 2025
Reply from Hays Travel - Downpatrick
Thank you for your kind words! we hope you have a lovely time in Tenerife!
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