Paula was friendly and knowledgeable agent who was able to share her experiences as she had actually been to the location. Welcoming atmosphere in the office itself and although it was busy, we did n... See more
Company replied
Location
Switch locationUnit 4, The Market House, Market Street, BT30 6LP Downpatrick, GB
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Annie was very helpful, pleasant and mannerly whilst dealing with our booking . She provided us with an overview of what the package included and after booking she ended the call by stating that... See more
Company replied
A phone call interested in a Rorys holiday. I had a great guy ( can’t rem name) answered every question I had with patience & professionally . I have dealt with Hays before & they are always reliable... See more
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Booking my city break holiday was made so easy in Hays. Everyone was very helpful & giving suggestions for places to stay & advice on where to go as I was open to locations. Got my holiday booked & a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, The Market House, Market Street, BT30 6LP, Downpatrick, United Kingdom
- 02844898518
5.0
Excellent
756 reviews
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Exceptional
Exceptional from start to finish,Michelle and james very efficient and any calls answered promptly and made the whole experience memorable
2 April 2026
Reply from Hays Travel - Downpatrick
Mrs Mageean,
We are so happy to hear that you received exceptional and efficient service, making your experience memorable. Thank you for your review.
Kind regards
Downpatrick Hays
Excellent knowledge of product I was…
Excellent knowledge of product I was interested in and prompt call back, easy payments and quick documentation!
2 April 2026
Reply from Hays Travel - Downpatrick
Elaine,
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear your positive feedback.
Kind regards
Downpatrick Hays
Craig was brilliant from the start to…
Craig was brilliant from the start to finish and sorted everything we needed.
21 March 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Service was impeccable
Service was impeccable. Great deal for holiday. James is always a pleasure to deal with
24 February 2026
Reply from Hays Travel - Downpatrick
Suzanne,
We appreciate you sharing your positive experience! We're so glad we could provide impeccable service and a great holiday deal.
Kind regards
Downpatrick Hays
James was fantastic
James was fantastic, he went out of his way to help me arrange a family holiday and he was helpful with requests we had for room allocation
31 March 2026
Reply from Hays Travel - Downpatrick
Jennifer,
We're happy to hear that the assistance provided was fantastic and that we could help arrange your family holiday and accommodate your room requests. Thank you!
Kind regards
Downpatrick Hays
Amy could not have done enough she…holz
Amy could not have done enough she explored everything till we got the holiday we wanted
29 March 2026
Reply from Hays Travel - Downpatrick
Karen,
We're happy to hear that we could find the holiday you wanted. Thank you for sharing your positive experience with us; we appreciate it.
Kind regards
Downpatrick Hays
Very helpful staff
My fiancee and I went in to book our honeymoon and we were greeted by Joshua and from the minute we sat down he was attentive and very helpful for us. We told him what we wanted and was able to provdie us with a number of different options so we were able to make an informed decision. I would highly recommend Hays in Downpatrick, especially with staff like Joshua taking all the stress away and making it very easy for us.
11 March 2026
Reply from Hays Travel - Downpatrick
Gordon,
We're happy to hear that your honeymoon booking experience was so positive! It's great to know we could provide you with options and make the process easy. Thank you for recommending our Downpatrick branch.
Kind regards
Downpatrick Hays
Very efficient service
28 March 2026
Reply from Hays Travel - Downpatrick
Claire,
Thank you for your positive feedback.
Kind Regards.
Downpatrick Hays
Staff in Downpatrick are so friendly &…
Staff in Downpatrick are so friendly & helpful, met all my holiday requirements to Tenerife, highly recommended
27 March 2026
Reply from Hays Travel - Downpatrick
Lorraine,
We appreciate your kind words about the friendly and helpful staff in Downpatrick. We are so happy we met all your holiday requirements. Thank you!
Kind regards
Hays Downpatrick
Staff very pleasant and helpful.
25 March 2026
Reply from Hays Travel - Downpatrick
James,
We appreciate you taking the time to share your experience with us. We're so glad to hear our staff were helpful and pleasant!
Kind regards
Hays Downpatrick
Joshua made our experience brilliant…
Joshua made our experience brilliant from start to finish. He is a fantastic ambassador for Hays travel. Joshua made it clear that us having a seamless joyful holiday was his priority. He is an example of how things can be done well . Thanks to all involved and to James too . We will highly recommend your service to everyone .
19 March 2026
Reply from Hays Travel - Downpatrick
Gabrielle,
We're happy to hear that your experience was seamless. We appreciate your kind words and are so glad that our team member made your holiday a priority. Thank you for recommending our service!
Kind regards
Hays Downpatrick
They made the booking easy to do and…
They made the booking easy to do and very helpful
17 March 2026
Reply from Hays Travel - Downpatrick
We appreciate you sharing your experience! We are so happy we could make your booking easy and provide helpful assistance.
Reply from Hays Travel - Downpatrick
Thank you Noreen for your kind words!
Helpful and good service
Helpful and provided insight into what we would want from a cruise
2 December 2025
Reply from Hays Travel - Downpatrick
We're happy to hear that our insights were helpful as you planned your cruise. Thank you for sharing your positive experience with us!
Top service
Craig and James couldn’t have done enough for me, I booked very last minute, evening before travel, they both worked very hard to find me something at a reasonable price, thank you to them both.
4 March 2026
Reply from Hays Travel - Downpatrick
Karen,
It's great to hear that our team worked diligently to find options that met your needs. Thank you for your positive feedback!
Hays Travel, Downpatrick
Going the extra mile.
Going the extra mile.. Craig was able to find us a holiday that was to our liking within our budget sorted out all transfers and insurance being polite and friendly
7 March 2026
Reply from Hays Travel - Downpatrick
Barry,
We appreciate you taking the time to leave us such a kind review! We're happy to hear that we were able to find you a holiday to your liking within your budget.
Hays Travel, Downpatrick
As always service and staff were…
As always service and staff were great.staff are always happy to help and get you best deal
27 February 2026
Reply from Hays Travel - Downpatrick
Martina,
We appreciate your kind words! We are so happy to hear our staff consistently provide great service and find you the best deal.
Hays Travel, Downpatrick.
Great company
Very friendly took time to check out other helpful staff and took time with all the hotels in the region I was looking at
27 February 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words! Have a lovely time in Majorca!
Simple straight forward advice from an…
Simple straight forward advice from an excellent staff member
26 February 2026
Reply from Hays Travel - Downpatrick
We appreciate you taking the time to leave us a review. We are so happy to hear you received excellent and straightforward advice.
Reply from Hays Travel - Downpatrick
We appreciate your positive feedback and we are so glad that you are having a good experience with our service!
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