Donna got back to me straight away with dates, prices, accommodation and choices of payment plans. This made my booking completely hassle free. Plus, Donna has been there to answer any questions I’ve... See more
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See what reviewers are saying
I gave Donna my preference on the holiday and dates. This was done straight away for me all booked and best flight times makes all the difference. Very grateful to Donna for providing me with great ad... See more
Donna was very knowledgeable and helpful which put me at ease. We haven't been abroad for a number of years and she took the time to answer any questions I had. Overall pleasant and enjoyable experien... See more
Company replied
I've been using Donna Payne for approx 5 years now. She is an absolute diamond, and I wouldn't go to anyone else. She has been so helpful and had guided me through every booking. I have and will alway... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Donna Payne, G60, Glasgow, United Kingdom
- 1415303669
5.0
Excellent
769 reviews
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Donna went above and beyond to sort out…
Donna went above and beyond to sort out our booking. The company is lucky to have such a dedicated professional who obviously enjoys her work.
22 March 2026
Reply from Hays Travel - Donna Payne
thanks Fiona x
Very helpful
Donna Payne, had been extremely helpful arranging our current cruise and she has now arranged our next. Thank you.
22 March 2026
Reply from Hays Travel - Donna Payne
thanks Stephen x
We have a great experience every time…
We have a great experience every time we book with Donna Payne at Hays travel. Nothing is too much. Donna does all the research for us. She knows her stuff.
20 March 2026
Reply from Hays Travel - Donna Payne
thanks Doreen x
Reply from Hays Travel - Donna Payne
thanks Maureen x
Listened to what I wanted
Listened to what I wanted, gave me options and found me the best possible price.
13 March 2026
Reply from Hays Travel - Donna Payne
thank you x
Best travel Agent
As always Donna is fabulous nothing is ever an issue always sorts everything 5 🌟
10 March 2026
Reply from Hays Travel - Donna Payne
thanks Trisha x
Amazing Service
Donna from hayes travel gave me excellent service when booking my city break. Met all my needs friendly and efficient.
Thank you
8 March 2026
Reply from Hays Travel - Donna Payne
thank you x
Reply from Hays Travel - Donna Payne
Thanks Julie xx
Donna is so professional and makes the…
Donna is so professional and makes the whole process so easy. Can’t praise her enough
26 February 2026
Reply from Hays Travel - Donna Payne
Thank you Janice xx
Wouldn’t trust anyone else to book my…
Wouldn’t trust anyone else to book my holidays. Donna is lovely and helpful and always gets you the best of the best!
2 March 2026
Reply from Hays Travel - Donna Payne
Thanks Eilish x
Holiday voucher win
My husband won a holiday voucher through a charity event and we were given Donna’s name as the contact for booking. She was absolutely amazing - quick, speedy and super helpful. We will definitely be keeping her details for when we are booking our next holiday. Thanks Donna!!
1 March 2026
Unprompted review
Reply from Hays Travel - Donna Payne
Thank You so much Rachael x
Spoke with Donna( really helpful)
Spoke with Donna. Really helpful. Talked through all options and made it easy to book
26 February 2026
Reply from Hays Travel - Donna Payne
thank you Gillian x
Donna is amazing at what she does
Donna is amazing at what she does. There is no hassle booking with Donna she gives the advice and answers that you ask for and gives it 💯percent every time. Thank you again Donna for just being you.
21 February 2026
Reply from Hays Travel - Donna Payne
thanks Linzi x
Excellent customer service …
Excellent customer service got the service we required done in minutes will use Donna again
21 February 2026
Reply from Hays Travel - Donna Payne
thank you xx
Great booking experience with Donna for trip to gran canaria
The girl Donna i dealt with was so nice and patient during all the holiday selection . Very helpful in telling me pros and cons of holidays I was looking at . I'm delighted for my final choice and really looking forward to this holiday now . Lovely booking experience from start to finish.
17 February 2026
Reply from Hays Travel - Donna Payne
brilliant, thanks Stevie x
Donna is amazing
Donna is amazing, works with what you would like to do and where you want to visit and provides a tailored made package for you, very helpful and happy to assist with queries and take on new clients from recommendations
31 January 2026
Reply from Hays Travel - Donna Payne
thank you Carolyne x
Always book through Donna now
Always book through Donna now, wealth of experience and advice and always get the best price!
9 February 2026
Reply from Hays Travel - Donna Payne
thanks Jackie x
5 🌟as always Donna goes above and…
5 🌟as always Donna goes above and beyond to make sure everything is covered absolutely fabulous !
13 February 2026
Reply from Hays Travel - Donna Payne
thanks Trish x
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