Donna got back to me straight away with dates, prices, accommodation and choices of payment plans. This made my booking completely hassle free. Plus, Donna has been there to answer any questions I’ve... See more
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See what reviewers are saying
I gave Donna my preference on the holiday and dates. This was done straight away for me all booked and best flight times makes all the difference. Very grateful to Donna for providing me with great ad... See more
Donna was very knowledgeable and helpful which put me at ease. We haven't been abroad for a number of years and she took the time to answer any questions I had. Overall pleasant and enjoyable experien... See more
Company replied
I've been using Donna Payne for approx 5 years now. She is an absolute diamond, and I wouldn't go to anyone else. She has been so helpful and had guided me through every booking. I have and will alway... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Donna Payne, G60, Glasgow, United Kingdom
- 1415303669
5.0
Excellent
771 reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing service
Donna is amazing and I've booked a number of holidays with her. She always gets back to me quickly, and her service and knowledge is second to none. I've recommended her to many people and will continue to do so.
17 August 2025
Reply from Hays Travel - Donna Payne
Thanks Patrick x
Donna is the best in the business!
Donna is our go to travel agent. Her knowledge of resorts and areas is extensive but what sets her apart is the amazing customer service she provides. Super efficient, great communication and always ready to look at different options for you. Wouldn’t book with anyone else! Drop her a message - you won’t be disappointed
16 August 2025
Reply from Hays Travel - Donna Payne
Thanks so much Amanda x
Hi Donna was really good got me the…
Hi Donna was really good got me the hotel and deal I was looking for and it was hassle free
14 August 2025
Reply from Hays Travel - Donna Payne
thank you Anne x
Donna always goes above and beyond to…
Donna always goes above and beyond to find the perfect holiday at the best price.
14 August 2025
Reply from Hays Travel - Donna Payne
thank you Sue x
Donna was so quick to reply and gave us…
Donna was so quick to reply and gave us a range of options to choose from. I had felt quite overwhelmed trying to arrange this myself. Donna took all the stress away.
13 August 2025
Reply from Hays Travel - Donna Payne
Thank you Janet x
Excellent service from Donna as usual :)
11 August 2025
Reply from Hays Travel - Donna Payne
thanks Michael x
Fantastic Service
As always we received and excellent, friendly, prompt fantastic service from Donna.
27 July 2025
Reply from Hays Travel - Donna Payne
thanks Jacqui x
Reply from Hays Travel - Donna Payne
thank you Elaine x
Donna Payne was fantastic She gave me…
Donna Payne was fantastic She gave me plenty of options
28 July 2025
Reply from Hays Travel - Donna Payne
thank you Alyson x
Fabulous service from Donna Payne
Fabulous service from Donna Payne. She always goes that extra mile which means a lot as I'm a double amputee and my wife is a cancer patient. It's so important that we get the right accommodation and location to suit our needs so we can enjoy our holiday to the maximum. Thanks again Donna
22 July 2025
Reply from Hays Travel - Donna Payne
thank you so much x
Good service and great prices
Donna has helped us book a few trips now and always gets back quickly with great suggestions. She’s booked a few big family trips for us and makes it an easy pain free process. I wouldn’t hesitate to book through her.
25 July 2025
Reply from Hays Travel - Donna Payne
thank you so much Gail x
Personal touch great advice on hotels
19 July 2025
Reply from Hays Travel - Donna Payne
thank you Lesley x
Donna was recommended to us
Donna was recommended to us.
First class service, very knowledgeable and extremely helpful.
Will definitely use Donna in future.
16 July 2025
Reply from Hays Travel - Donna Payne
thank you Shona x
Reply from Hays Travel - Donna Payne
thanks Angela x
Reply from Hays Travel - Donna Payne
thank you Scott x
First class service
I sent Donna a date I could travel and a budget I wanted to spend and asked if she could find me something.
Donna came back to me with a number of hotels in the areas I wanted and gave me good advice on them from her own experiences.
The booking was made in an easy manner and her follow up communication has been excellent,I wouldn't use anyone else .
9 July 2025
Reply from Hays Travel - Donna Payne
thanks Gordon x
Reply from Hays Travel - Donna Payne
thank you x
Fantastic support from Donna she is…
Fantastic support from Donna she is amazing at finding such great deals will definitely recommend x
8 July 2025
Reply from Hays Travel - Donna Payne
thank you Annmarie x
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