Excellent customer service! We had been searching for the perfect holiday for over a month with no luck. We popped into Hay’s and were greeted by the very helpful and knowledgeable Sandra, who listene... See more
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Great, very approachable friendly staff. Fab price for my once in a lifetime holiday with my daughter to Thailand, something that we never thought we could ever do. Deborah and the lovely new girl h... See more
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Lauren was fantastic from start to finish. Once she understood exactly what I was looking for, she took the time to find options that suited me perfectly, resulting in a fantastic holiday that she... See more
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Sandra from Hays Travel Cumbernauld has booked many cruises for us, many of which have certainly not been straight forward. The cruise booked yesterday was complex as it included multiple reservation... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 29 Teviot Walk, G67 1NG, Cumbernauld, United Kingdom
- 01236885444
5.0
Excellent
771 reviews
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Cumbernauld branch - amazing staff
Cumbernauld branch
The staff are so helpful and professional. The communication is fantastic. Price match and the different payment options suit us down to the ground.
The staff make you feel like you did back in the day before the web, very customer focused.
Would definitely recommend the team in Cumbernauld.
16 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Seen a deal in the window
Seen a deal in the window, went in, staff (Sandra couldn't be more helpful) especially with the system playing up
13 April 2026
Reply from Hays Travel - Cumbernauld
Thank you so much for your kind feedback . It was a pleasure to get you booked and thanks for your patience with the systems.
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
Evelyn
Great help and advise
Great help and advise. All arranged for me with no worries or concerns. Lovely wee lassie.
5 March 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
It’s always easy booking with hays…
It’s always easy booking with hays travel, I was speaking with Deborah from the Cumbernauld store through Facebook messenger. Deborah was amazing with getting us exactly what we wanted and took her time to get us the best deals. This is my second time booking with hays travel, only place I will book my holidays going forward. Such great customer service & always extremely happy to help
7 April 2026
Reply from Hays Travel - Cumbernauld
We appreciate you taking the time to share your booking experience. Thank you for continuing to trust us with your bookings.
Deborah
Reply from Hays Travel - Cumbernauld
Thanks so much for your kind feedback . Glad we got it sorted.
I knew what I was looking for told the …
I knew what I was looking for told the assistant and she.ckecked everything. She then gave as information on other flight times etc and ensured that we got the best deal.
30 March 2026
Reply from Hays Travel - Cumbernauld
Thanks so much for your kind feedback . It was a pleasure to get you booked.
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
Friendly
Friendly, helpful staff. Good prices and matched accommodation to the needs of vacation perfectly. Very quick process and everything explained perfectly.
27 March 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :) I hope you have a lovely trip!
Evelyn was easy to deal with and was…
Evelyn was easy to deal with and was helpful with no pressure to commit to anything
27 March 2026
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
Great Service
A great 1st experience after a friend saw a great deal for a girls holiday. Deborah was brilliant and we have booked this. Highly recommend.
23 March 2026
Reply from Hays Travel - Cumbernauld
Thanks so much for your lovely review it was a pleasure to get you all sorted and I am sure you and the girls will have a fantastic time! Deborah :)
Reply from Hays Travel - Cumbernauld
Thanks for your kind feed back . it was a pleasure to get you booked.
Sandra was very helpful checking…
Sandra was very helpful checking everything for us and the rest of the girls in the shop were nice made me very comfortable having a wee laugh at.me in a good way
16 March 2026
Reply from Hays Travel - Cumbernauld
Thanks so much for your kind feedback. it was a pleasure to get you booked
Lauren was a fantastic help and very…
Lauren was a fantastic help and very knowledgeable in her job
19 March 2026
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
Expert
Expert , friendly advice as always , & the pqyment plans make it easier to book and budget our trips away
19 March 2026
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
Evelyn
The lady asked what we wanted and…
The lady asked what we wanted and helped us to get what we wanted
12 March 2026
Reply from Hays Travel - Cumbernauld
Thanks Mina was delighted to get you all booked up for your coach trip. Hoping you all have a lovely time. Deborah
Evelyn listened to what we were looking…
Evelyn listened to what we were looking for and found the best price. She was extremely helpful and made the booking very clear and easy. Her colleagues were helpful to.
16 March 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback. We hope you have a lovely holiday!
Sandra was extremely helpful
Sandra was extremely helpful, booked with no problems. Excellent
15 March 2026
Reply from Hays Travel - Cumbernauld
Thanks so much for your kind feedback. It was a pleasure to get you booked.
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