Hays staff are very professional and went the extra mile to find our holiday. They kept us informed of changes made due to water levels in the Rhine. Macy and Emma ensured we had all paperwork befo... See more
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Extremely friendly, knowledgeable and professional staff make booking a holiday so easy. I was able to book the exact package I had seen on line. They even sorted out cancelling my airport transfers w... See more
Company replied
Laura was very welcoming and helped us find a cruise within our budget. She explained everything to us and is arranging our transport to Southampton. It was a very enjoyable visit with a great outcome... See more
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Exactly what I want, somebody professional to sort my holiday out for me and my wife finding what we want when we want and we're we wanted. Erin was patient her lead questions obtained the information... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
34 Liverpool Road, L23 5SF, Crosby, United Kingdom
- 01514386605
4.9
Excellent
770 reviews
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Fabulous service as always
Fabulous service as always! Leighla was brilliant in helping me decide where to stay & the best area I needed to be in, just love booking with Hays, so easy & honestly cannot fault the service!
28 December 2025
Reply from Hays Travel - Crosby
Hi Donna, the pleasure was mine! Thank you so much for being such a loyal customer 😊
- Leighla
excellent advice and service
This was the first time we have booked a cruise and Laura and the staff gave us advice and recommendations that will be invaluable.
Laura was very thorough, very knowledgeable and very pleasant. The whole process was very professional.
18 December 2025
Reply from Hays Travel - Crosby
Hi Ronald, tank you for such a lovely review! It was my pleasure - Laura :)
Professional & Efficient
From the initial contact to the final booking, Leighla Aindow @ the Crosby branch, couldn’t have done anymore to help. Great communication, advice, recommendation…she fully understood our needs & requirements.
Wouldn’t hesitate to recommend her & Hays Travel…will definitely use them again…1st class experience.
14 December 2025
Reply from Hays Travel - Crosby
Thank you for your kind review!! Always a pleasure ! :)
Excellent
The service was excellent and the staff did everything to help me book my holiday.I would definitely go back and use Hays.
30 November 2025
Reply from Hays Travel - Crosby
Thank you for your feedback. It was lovely meeting you, we hope to see you again soon. -Leighla
Brilliant service again
Brilliant service again from Leighla who goes above and beyond to get you the perfect holiday
6 December 2025
Reply from Hays Travel - Crosby
Hi Kath, thank you for your review. Always a pleasure to help. Cant wait to hear all about it !-Leighla
Reply from Hays Travel - Crosby
Hi Rod, Thank you so much for your kind review!
- Macy
I initially made a mistake on my…
I initially made a mistake on my booking but the staff were very helping in resolving the problem
23 November 2025
Reply from Hays Travel - Crosby
Hi Roy, I am so happy we have found you an amazing cruise to look forward too. It is easily fixable and we have everything sorted for you now -Laura
I book all my holidays with Hays…
I book all my holidays with Hays Crosby. The staff are very friendly. I always recommend Hays and will continue to book with them in the future.
23 November 2025
Reply from Hays Travel - Crosby
Hi Tracy, Thank you for your review. Always happy to help- Macy
Nothing is ever too much trouble at…
Nothing is ever too much trouble at Hays Travel Crosby. All the staff are friendly and always happy to help. Booking process was really easy. Will return to book again soon :)
21 November 2025
Reply from Hays Travel - Crosby
My pleasure ! Countdown is on now :)-Leighla
Top class service personal yet professional
The service and professionalism was superb. The consultant Leela( sorry if mis spelt) listened to my request and managed to get everything I wanted plus more for a great price ....first time I've booked with Hays as I usually book independently but never again I am now a a Hays customer for all my travel needs ....thankyou
21 November 2025
Reply from Hays Travel - Crosby
Thank you for your review Jean. It was lovely to meet you and help get a fantastic river cruise booked. Give me a shout when you are ready to book you next one :)-Leighla
The lady we dealt with (Emily) was both…
The lady we dealt with (Emily) was both very helpful, professional and patient!
Everything was completed to our utmost satisfaction on our first visit.
All that was further required was a return visit with our passports and proof that we'd taken out insurance.
5 November 2025
Reply from Hays Travel - Crosby
Thanks for your lovely review John & Sue! It was my pleasure :) - Emily
Reply from Hays Travel - Crosby
Thank you for your kind review :)
Macy from crosby was very good in…
Macy and the team from crosby was very good in advice on holiday I booked and very helpfull. Will definitely go back for future holidays.
30 October 2025
Reply from Hays Travel - Crosby
It was my pleasure Lisa! thank you for your lovely comments :) - Macy
Outstanding staff
Outstanding staff
First time booking cruise holiday we had no idea what to do
We was given so much help and support from staff they treated us with kindness and didn’t look at us like silly people when we asked questions people should know
1 November 2025
Reply from Hays Travel - Crosby
Hi Chris, thank you for this very kind review, it was my pleasure! - Leighla
Travel agent very inviting and very…
Travel agent very inviting and very knowledgeable
26 October 2025
Reply from Hays Travel - Crosby
Hi Keith, thank you so much for this lovely review! Hope to see you again soon - Leighla
Always a pleasure to go in the Crosby…
Always a pleasure to go in the Crosby branch. All the staff are fab !
2 November 2025
Reply from Hays Travel - Crosby
Hi Yvette, it was lovely seeing you again and thank you for this wonderful review - Macy
This is the 3rd time we have booked…
This is the 3rd time we have booked with Hays Crosby fully recommend excellent service, Macy has a great customer service attitude nothing is any trouble
1 November 2025
Reply from Hays Travel - Crosby
Hi Graeme, thanks so much for booking with us, it was our pleasure! Thank you for this lovely review - Macy
Macy
Once again the staff never let me down, they go above and beyond to help in any way. Macy the member of staff is always there to help.
Thank you.
28 October 2025
Reply from Hays Travel - Crosby
Hi Robert, we always love having you in the branch. Another great holiday to look forward too. -Macy
Reply from Hays Travel - Crosby
Thank you for your kind review. Was a pleasure to help you get your holiday booked.-Emily
Emily was very professional
19 October 2025
Reply from Hays Travel - Crosby
Thank you George! It was my pleasure :) - Emily
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