Naomi was so friendly and helpful - not pushy at all. Such a lovely experience - made us feel confident going on another cruise with no worries at all. We are in our 70’s and not confident with tec... See more
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See what reviewers are saying
It's always a pleasure to go to Hays in Crewe. I love the window holidays. The staff are always very helpful and accommodating and, they always try and find exactly what I want by price and dest... See more
Company replied
My experience is that all the staff at the crewe branch are always trying to get the best price they can, They never pressure you in to booking when you ask for details on a holiday . Thanks to all th... See more
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Booked a holiday for myself and two daughters to Australia. The trip was tailor made to include all our chosen places to stay. This was all arranged in a friendly professional manner. Very pleased wit... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
60A Market Street, CW1 2HD, Crewe, United Kingdom
- 01270 500773
4.9
Excellent
1K reviews
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Polite and very helpful and found us…
Polite and very helpful and found us the holiday we wanted
14 January 2026
Reply from Hays Travel - Crewe
Thank you so much for taking the time to leave a lovely review and thank you for booking with us :D
Lovely and helpful
Booked yet another holiday with Hays Crewe. Staff were as always lovely and so helpful. They always go above and beyond to get you the best deal. I use Hays a lot and wouldn’t book with anyone else
14 January 2026
Reply from Hays Travel - Crewe
Thank you so much for your lovely review and for booking ANOTHER (hehe) holiday with me. See you soon, Ali x
Always a pleasure to book with hays
Always a pleasure to book with hays , great communication and friendly service
11 January 2026
Reply from Hays Travel - Crewe
Thank you so much for taking the time to write this feedback! We are very happy to hear that you were happy with our service! :D xx
Reply from Hays Travel - Crewe
Thank you so much for taking the time to write a review we are happy to see you booking with us again! :D x
Reply from Hays Travel - Crewe
Thank you so much for booking with me again :) Many Thanks, Naomi x
It was very good did it over the phone
6 January 2026
Reply from Hays Travel - Crewe
Thank you so much for taking the time to write a review! :D we are happy to hear that you liked our service :) x
Reply from Hays Travel - Crewe
Thank you so much for taking the time to write a review! We hope you have a lovely time xx
Sorted out exactly what we were looking…
Sorted out exactly what we were looking for. Very pleasant staff.
1 January 2026
Reply from Hays Travel - Crewe
Thank you for booking with us and for your lovely review :) we really appreciate it :)
The staff went out of their way to find…
The staff went out of their way to find us a holiday for 16 people which isn't easy with different requirements. Very pleasant & patient staff.
1 January 2026
Reply from Hays Travel - Crewe
Thank you so much for taking the time to leave such a lovely review and for booking with us :)
Great travel agent
Very friendly helpful staff that listen to what you're holiday needs are and do there best to find the perfect holiday for you
31 December 2025
Reply from Hays Travel - Crewe
We really appreciate your kind words and review :) Thanks for booking with us :)
We got stuck on the Internet at payment stage.
We got stuck on the Internet at payment stage and after 3 attempts to pay went into town to get our booking done. Alex understood what we wanted and all was sorted.
31 December 2025
Reply from Hays Travel - Crewe
So glad we got you all sorted! Thank you for booking with us !
My experience with hay’s travel agent…
My experience with hay’s travel agent Crewe has always been great, they find something to suit my needs and budget every single time we book with them,I highly recommend them thank you so much ladies x
30 December 2025
Reply from Hays Travel - Crewe
Thank you so much for taking the time to write a review! We are glad to hear that you are happy with our service :D xx
Excellent service as always
Excellent service as always , won’t go anywhere else but hayes st Crewe !!
21 December 2025
Reply from Hays Travel - Crewe
Thank you so much for your lovely feedback! I'm happy to hear that you will always come back! :D xxx
The ladies in the shop know us as we…
The ladies in the shop know us as we have booked many holidays with them.They know our preferences,will listen to what we have been looking at and will offer good advice.As always giving us an individual and great reliable sevice
20 December 2025
Reply from Hays Travel - Crewe
Thank you so much for booking with us again :D we hope you have a great holiday! x
Booking International Air ticket
It was my first time to use your service. After shopping around two weeks prior to my purchase of the airline ticket, I had requested a call or text itlf better deal came up. It didn't happen, so I had to come. I was welcomed and with in minutes I was done.
12 December 2025
Reply from Hays Travel - Crewe
We appreciate you trying our service for the first time. We're sorry that we didn't notify you about better deals. We're glad that once you came in, the process was quick and easy. Thanks for your feedback, hope to see you again soon! :) x
Naomi was very helpful
Naomi was very helpful, sourcing the right room with a walk in shower for me.
16 December 2025
Reply from Hays Travel - Crewe
Thank you for your lovely review :) I really appreciate it and glad we got you the best cabin sorted for you :)
Reply from Hays Travel - Crewe
Thank you so much for your lovely review and for booking another holiday with us. See you both again soon, Alison & Lauren xx
The member of staff who dealt with my…
The member of staff who dealt with my booking Alexandra. She was extremely helpful
26 November 2025
Reply from Hays Travel - Crewe
Thank you for leaving a lovely review and for booking your holiday with me, Kindest Regards Alex x
Reply from Hays Travel - Crewe
Thank you for your lovely review and for booking another holiday with us :) Merry Christmas, Megan and the team x
Reply from Hays Travel - Crewe
Thank you for you review and for booking another holiday with us :) Merry Christmas x
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