We had a fantastic experience booking our holiday with Hays Travel in Cramlington, and especially want to mention Macey, who was absolutely amazing from start to finish. Macey was so friendly,... See more
Location
Switch locationK2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT Cramlington, GB
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See what reviewers are saying
Our family wouldn’t use any other travel agents …. The Cramlington Branch is our favourite Lisa the Manager and her staff are so helpful and patient 100%the best !!!!
Very helpful knowledgeable and friendly love to book my holidays with this shop. Richard has the most wonderful attitude and patience when we ask him to find us a holiday ! Thanks again Richard 😊
I went into my local branch & was greeted by Macy. I already knew the details of what I wanted, so I advised her & I came away very happy, booked on a Cruise of a lifetime. I was handed a pouch with... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
K2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT, Cramlington, United Kingdom
- 01670 897395
5.0
Excellent
2K reviews
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Excellent service very welcoming as…
Excellent service very welcoming as soon as you enter the door… Olivia is fantastic very friendly knowledgeable and professional we have booked 2 holidays with her … all the staff are amazing we don’t go anywhere else
21 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Olivia :)
Hays Cramlington
Lisa and her staff are always very friendly and helpful and I wouldn’t use anyone else
28 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
All staff very helpful and patient as…
All staff very helpful and patient as we had a lot of questions
27 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Max :)
We booked our holiday to Portugal the…
We booked our holiday to Portugal the young lady was really lovely at went through lots of options with us love Cramlington Hayes Travel
thank you
19 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Jersey :)
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Macey :)
Easy to book and good explanation of…
Easy to book and good explanation of choices with a match to the cheaper online price
25 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Max :)
We always use Hays Cramlington as the…
We always use Hays Cramlington as the staff are so helpful and friendly especially Lisa. We always manage to get what we wanted.
25 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Just popped in to book a holiday for…
Just popped in to book a holiday for november in morocco with a friend that i saw on jet2 page. Young woman was very friendly and helpful,and was able to offer same price i saw advertized.
3 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Amelia :)
Did us proud once again.
Did us proud once again.
Lisa and all the staff at Hays Travel Cramlington listen to our needs when planning our holidays abroad.
22 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Friendly staff and organised everything…
Friendly staff and organised everything I required for my holiday.
23 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
SECOND TO NON were exhausted with looking for our…
We were exhausted with looking for our type of holiday on line, we had left it late to book. I spoke with Faye in Cramlington and she got on the case for us and soon came up with options. The next day we were able to book exactly what we wanted in branch. The staff are so good and the customer service is second to non, I know this because I used to teach it. A big thank you to you all.
13 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Faye :)
Went in to book our next years holiday…
Went in to book our next years holiday yesterday ,lisa and her staff are brilliant ,Couldnt be more helpful ,Wont use any other company from now on ,
21 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Max :)
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Couldn’t be better
Couldn’t be better, helpful staff everything about the experience is good
19 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Great staff who are only too pleased to…
Great staff who are only too pleased to help find the holiday you want!!’
11 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Debs :)
Brilliant staff
Staff were so helpful and sorted everything from assistance, lounge . They have kept in touch every step of the way. Cramlington Hayes travel is the best would highly recommend thankyou
15 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Debs :)
Once again a very professional team who…
Once again a very professional team who understood my situation and were able to help the booking process took no time at all with a very polite and helpful young lady
15 July 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Amelia :)
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