Emma made our booking with Hays Travel so easy and straightforward. Her advice was excellent and guided us to our final choice. Nothing was too much trouble for her when completing our booking and she... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fast efficient service and the whole booking process was made simple and enjoyable. Special thanks to Emma Hamilton assisted us. We came in to Hays with no holiday, and left with an option whic... See more
Company replied
Brilliant service from Hays Travel Cookstown. Anthony was fantastic to deal with friendly, helpful and made the whole booking process completely hassle-free. Nothing was ever too much trouble. Would d... See more
Company replied
Fantastic experience. Roberta couldn't have been more helpful. Went above and beyond. A really nice young lady.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 James Street, BT80 8LW, Cookstown, United Kingdom
- 02886090007
4.9
Excellent
363 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The girl was so helpful
The girl was so helpful, polite and courteous. Didn't try to sell us extras. Went into great detail, explanations were great.
14 May 2025
Reply from Hays Travel - Cookstown
Thank you for choosing us and for your positive feedback, it means a lot!
Emma from the Cookstown store was…
Emma from the Cookstown store was fantastic from start to finish!!
9 May 2025
Reply from Hays Travel - Cookstown
Thank you for choosing us and for your positive feedback, it means a lot!
Reply from Hays Travel - Cookstown
Your feedback really brightened our day, thank you!
Helpful staff
Roberta was very helpful. She was able to give us good advice about location and facilities available in the apartment and places to visit while we're on holiday.
3 May 2025
Reply from Hays Travel - Cookstown
We really appreciate your feedback, thanks for choosing us!
Staff were very accommodating
Staff were very accommodating. This is our first cruise and the staff were more than helpful, answering any questions we had and not rushing their time with us.
27 April 2025
Reply from Hays Travel - Cookstown
We really appreciate your feedback, thanks for choosing us!
Reply from Hays Travel - Cookstown
Thank you for the positive review!
Holiday to gran canaria. Friendly staff they answered any…
Friendly staff they answered any questions I raised about booking my holiday around Christmas.
2 May 2025
Reply from Hays Travel - Cookstown
We really appreciate your feedback, thanks for choosing us!
Hays travel was a breeze very efficient…
Hays travel was a breeze very efficient Tony was full of knowledge give a lot of information about the choices we enquired about found the hole experience great no more online searching for me will use hays travel from now on
23 April 2025
Reply from Hays Travel - Cookstown
So pleased to hear this, thanks for the great review and for booking with us!
Reply from Hays Travel - Cookstown
Thank you for your positive review!
It was the travel agent.very helpful…
It was the travel agent.very helpful and kind. Listen to what we wanted and extremely patient.
18 April 2025
Reply from Hays Travel - Cookstown
Thank you for your positive review!
Emma was extremely helpful and…
Emma was extremely helpful and responded quickly to any queries I had
9 April 2025
Reply from Hays Travel - Cookstown
Thanks a million for the positive review, we hope to see you again soon!
Reply from Hays Travel - Cookstown
Thank you for your positive review!
Great Staff interaction and…
Great Staff interaction and Knowledge.If the Staff member didn't know,She found out, going the extra mile
13 April 2025
Reply from Hays Travel - Cookstown
Thank you for your positive review!
Reply from Hays Travel - Cookstown
Thank you for your positive review!
Reply from Hays Travel - Cookstown
Thank you for your kind words :)
Dana was very friendly
Dana was very friendly, knowledgeable. Although we had a good idea oh where we wanted to go, she showed us options and choice for the type of board we could get.
27 March 2025
Reply from Hays Travel - Cookstown
Thank you for taking the time to leave us your positive review! :)
Hays Travel always make the process of…
Hays Travel always make the process of booking a holiday easy and straightforward. Really helpful and knowledgeable staff, highly recommend them
17 March 2025
Reply from Hays Travel - Cookstown
Thank you for your kind words; we're so pleased we could help make your travel plans effortless!
Reply from Hays Travel - Cookstown
We’re thrilled to hear you had a positive experience—your feedback means so much to us!
Knowledgeable and friendly staff
1 March 2025
Reply from Hays Travel - Cookstown
We’re thrilled to hear you had a positive experience—your feedback means so much to us!
Roberta from Hays travel Cookstown was…
Roberta from Hays travel Cookstown was very customer focused, helpful, very considerate and sensitive to customers needs.
25 February 2025
Reply from Hays Travel - Cookstown
We’re thrilled to hear you had a positive experience—your feedback means so much to us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.