Despite the office staff being extremely busy trying to accommodate hundreds of enquiries for Europa league packages to watch Sunderland in Milan ,they were first rate and went beyond expectations... See more
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Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
Company replied
Even though the store was busy we still did not feel rushed when booking our holiday. All questions answered and details explained well. Happy to recommend this branch of hays travel 😀
Company replied
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Middle Street, DH8 5QJ, Consett, United Kingdom
- 01207 593800
4.9
Excellent
2K reviews
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Staff were very helpful
9 July 2026
Reply from Hays Travel - Consett
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team helpful and we truly appreciate your kind words.
Kind Regards
Hays Travel
Katelyn
Always happy to help.
15 July 2026
Reply from Hays Travel - Consett
Thank you so much for your kind words - you know where I am if you need me. Thanks again Abbie
Reply from Hays Travel - Consett
Thanks for your review Michael ! If you need any further help let us know. Thanks Alison
Excellent service ,this is the first…
Excellent service ,this is the first time I have used Hayes and it was stress free, with very friendly staff.
13 July 2026
Reply from Hays Travel - Consett
Hi Penny,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that your first experience with us was stress-free and that you found our staff very friendly.
Kind Regards
Hays Travel Consett
Amanda
We found the travel agent very helpful…
We found the travel agent very helpful and polite
13 July 2026
Reply from Hays Travel - Consett
William T,
Thank you for your kind words! We are so pleased to hear that you found us helpful and polite. We appreciate your feedback.
Kind Regards
Amanda
Always excellent service from the…
Always excellent service from the Consett Hays Team. Communication, understanding our our needs and friendly just 10 out of 10 all round service.
9 July 2026
Reply from Hays Travel - Consett
Robert Hillier,
Thank you so much for your wonderful review! We are delighted to hear that you consistently receive excellent service from the team. We truly appreciate your kind words about our communication and understanding of your needs.
Kind Regards
Hays Travel Consett
Great service from the young lady who…
Great service from the young lady who dealt with us,she went over and beyond to help us..think her name was Kaitlyn.Always lovely staff and nothing is a bother at the Consett branch
6 July 2026
Reply from Hays Travel - Consett
Thank you so much for this amazing review. I really do appreciate you rating my service. Please let me know if you have any questions in the meantime - we are open 7 days a week at the Consett Branch - Thanks Katelyn
Margaret (Consett) bravo
I approached a girl called Margaret in the Consett branch with several options, and she was ringing round trying to get me the best deal but was number nine in the queue. She told me that she would take this up in my absence, if I left, she would call me back. To me, she went over and beyond what was expected and found me my perfect holiday after a few phone calls. Bravo to Consett
7 July 2026
Reply from Hays Travel - Consett
Steve McCallan,
Thank you for sharing your wonderful experience! We are so pleased to hear that our colleague went above and beyond to find you the perfect holiday. We appreciate your kind words.
Kind Regards
Hays Travel Consett
Booked over the phone and nothing was…
Booked over the phone and nothing was to much trouble. Rang back when they said they would, and explained everything about the prices. Keep up to date all the time with progress.
Would definitely recommend.
8 July 2026
Great friendly service
Great friendly service.
Matched price and booked extra for us .
Will definitely book again and recommend 👌
9 July 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. If you need any further help please let me know. Regards Joanne
Thanks Abbie
Thanks Abbie, another holiday booked, always good to see you and have a catch up, Abbie is always so helpful and patient, thanks again.
2 July 2026
Reply from Hays Travel - Consett
Pat Duckling,
Thank you for taking the time to leave such a lovely review. It's always a pleasure to help you book your holidays and catch up. We appreciate your kind words.
Kind Regards
Abbie
Great Experience from Consett store. Japan itinerary.
Great customer service from Abbie at Consett store. Fast turnaround of bespoke itinerary. Advice on getting the most out of the holiday experiance.
24 June 2026
Reply from Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that you received excellent customer service and helpful advice for your holiday experience. We hope you have an amazing time in Japan! Thanks again Hays Travel Consett
A lady called Margaret picked up my…
A lady called Margaret picked up my email for booking a trip to Prague and immediately found me a fantastic deal at a great price superb service well done
7 July 2026
Reply from Hays Travel - Consett
David Toor,
Thank you for your wonderful feedback! We are delighted that we were able to assist you efficiently in finding a fantastic deal for your trip.
Kind Regards
Margaret
Thankyou to all the staff in hays…
Thankyou to all the staff in hays Consett always there to help x
23 June 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. Regards Katelyn
Reply from Hays Travel - Consett
Jeffrey,
Thank you for your kind words! We are delighted to hear that you consistently receive brilliant and helpful service from us.
Kind Regards
Mia
Reply from Hays Travel - Consett
Lynne,
We're so pleased to hear that you found our service to be both quick and efficient. It's great that we could also match the online price for you. Thank you for your positive feedback!
Kind Regards
Margaret
Reply from Hays Travel - Consett
Janice Featherstone,
Thank you for your wonderful feedback! We are so pleased to hear that our advisor was knowledgeable, helpful, and friendly during your experience.
Kind Regards
Katelyn
Reply from Hays Travel - Consett
Kenneth,
Thank you for your lovely review! We are so pleased to hear you had a positive experience with our service.
Kind Regards
Hays Travel
Very helpful,checked for the best…
Very helpful,checked for the best possible cruise to meet our needs. Explained everything included in the price. Advised we could call in any time and question anything.
1 July 2026
Reply from Hays Travel - Consett
Thank you so much for your kind words and this fantastic review. It was a pleasure to get your cruise booked up and for a very special occasion. If you have any questions in the meantime you know where I am - Thanks again Amanda
Excellent servive off mia very…
Excellent servive off mia very exsperienced and kbowledgeable
29 June 2026
Reply from Hays Travel - Consett
Thank you so much for your wonderful review! I am delighted to hear that you had such a positive experience with my service. Kind regards, Mia
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