Despite the office staff being extremely busy trying to accommodate hundreds of enquiries for Europa league packages to watch Sunderland in Milan ,they were first rate and went beyond expectations... See more
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Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
Company replied
Even though the store was busy we still did not feel rushed when booking our holiday. All questions answered and details explained well. Happy to recommend this branch of hays travel 😀
Company replied
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Middle Street, DH8 5QJ, Consett, United Kingdom
- 01207 593800
4.9
Excellent
2K reviews
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Reply from Hays Travel - Consett
Lynne Kelly ,
Thank you so much for your kind words! We are delighted to hear that our staff provided you with excellent service. We truly appreciate your feedback.
Kind Regards
Hays Travel Consett
Reply from Hays Travel - Consett
Thankyou for the lovely feedback ! If you need any further help please let me know. Thanks Abbie
Reply from Hays Travel - Consett
Alan Ramshaw,
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear you had a brilliant experience.
Kind Regards
Joanne
Staff always goes above and beyond for…
Staff always goes above and beyond for the there customers very friendly and extremely helpful
22 August 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. If you need any more help please let me know. Thanks Joanne
Mia was amazing very knowledgeable and…
Mia was amazing very knowledgeable and very very helpful with everything, really nice branch
21 August 2026
Reply from Hays Travel - Consett
Anonymous,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so knowledgeable and helpful. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Consett
Friendly and knowledgeable service
We felt that Amanda was knowledgeable, helpful and friendly. A very nice experience, would definitely recommend.
13 August 2026
Reply from Hays Travel - Consett
Thank you so much for your wonderful feedback! We are delighted to hear that our colleague provided you with such a knowledgeable, helpful, and friendly experience. We truly appreciate your recommendation.
Kind Regards
Hays Travel Consett
Amanda
Answered all my questions & checked out…
Answered all my questions & checked out location ect for me.
19 August 2026
Reply from Hays Travel - Consett
We are so pleased we could answer all your questions and help you with your travel plans! Thank you for your wonderful feedback.
Kind Regards
Hays Travel Consett
Chloe
December holiday
I knew where I wanted to go, but I would rather book in store than on line to make sure that I haven't missed anything out. Chloe was able to book the holiday that I wanted for a really great price, so I was very pleased.
13 August 2026
Reply from Hays Travel - Consett
Thank you so much for your wonderful review! We're delighted to hear that our colleague was able to book the perfect holiday for you at a great price. We appreciate you choosing to book in-store for that extra peace of mind.
Kind Regards
Hays Travel Consett
Chloe
Outstanding customer service as always
Outstanding customer service as always. Staff knowledgeable, friendly, courteous and efficient. Would not go anywhere else.
15 August 2026
Reply from Hays Travel - Consett
Thank you so much once again for choosing to book with Hays Travel Consett - its always a pleasure seeing you and getting you booked up. You know where we are if you need any further assistance - thanks again Chloe
Margarets patience Went to book cruise with brother and …
Went to book cruise with brother and his partner saw Margaret she was fantastic our local hays is consett the girls are great nothing is a bother to them Margaret was very patient with us and full of knowledge and she certainly had her hands full with us top marks consett
16 August 2026
Reply from Hays Travel - Consett
Thank you for taking the time to rate my service, it was absolutely no bother at all getting you booked on your cruise. It looks amazing your going to have a the best time! We are open 7 days a week so if you have any questions in the meantime, please let us know -Thanks again, Margaret
excellent customer service
Abbie had excellent customer service skills, very friendly and knowledgable.
16 August 2026
Reply from Hays Travel - Consett
Thank you so much for taking the time to rate my service - it was a pleasure getting you booked and what a fab hotel :) It wont be long until I get your tickets and I will call as soon as these are here - Thanks again - Abbie
Reply from Hays Travel - Consett
Thank you so much for your wonderful review! We are delighted to hear that you found our service to be excellent and informative. We truly appreciate your feedback. Kind regards, Joanne
Never use any other travel agents the…
Never use any other travel agents the staff in Consett branch are amazing
9 August 2026
Reply from Hays Travel - Consett
Thank you for taking your time to leave this review. It was a pleasure booking your holiday! If we can be at any further assistance, please let us know. Kind regards, Mia
Absolute fantastic experience
Absolute fantastic experience, seen by Margaret in hays travel consett who spent so much time with myself and daughter and ended up with a fantastic holiday to Cyprus in a 5 star hotel. She went above and beyond and we are very grateful.
13 August 2026
Reply from Hays Travel - Consett
I am so please we managed to get you booked, hope you both have an amazing time! Many Thanks Margaret
The girl who severed us was very…
The girl who severed us was very helpful, made you feel welcome made you feel comfortable
6 August 2026
Reply from Hays Travel - Consett
JANET TURNBULL,
Thank you for your wonderful feedback! We are so pleased to hear that our team member made you feel welcome and comfortable. We truly appreciate your kind words.
Kind Regards
Hays Travel Consett
Very friendly and helpful the staff…
Very friendly and helpful the staff tells you everything you need to know if you have any questions and explains everything l have been booking holidays there for a very long time now and l will continue to do so l would recommend hays to anyone.thanks
13 August 2026
Reply from Hays Travel - Consett
Thankyou for your kind review Mr Speed it was a pleasure to book your holiday. Regards Alison
Reply from Hays Travel - Consett
Thank you so much for taking the time to rate our service - it is very much appreciated. We will soon be receiving your tickets and we will call as soon are here :) Thanks again - Joanne
Booking a last minute holiday and…
Booking a last minute holiday and Allison was great helping us look at holidays.She found us a lovely break in zante a place we know well but haven't been for a good few years.
Very helpful and friendly.Made us happy to book there and then.
4 August 2026
Reply from Hays Travel - Consett
MISS TRACEY S BELL,
Thank you for your fantastic 5-star review! We're so pleased to hear that we could help you find a lovely break to a familiar destination. It's wonderful to know you had such a positive experience.
Kind Regards
Hays Travel Consett
Reply from Hays Travel - Consett
Hi Paul thankyou for the lovely feedback. If you need anymore help please let us know. Thanks Alison
Great experience with Hays Travel…
Great experience with Hays Travel Consett
If you have any worries they sort them out straight away
I would highly recommend them
28 July 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holidays. If you need any further help let us know. Thankyou again Amanda
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