Great service once again from Kayleigh at Hays Colchester, nothing is ever too much trouble, she is very efficient and answers all my questions. Thank you! Holiday booking is always easy & a pleasure... See more
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I popped into Hayes travel with 3 destinations in mind for next years city break with 2 school friends, came out 45 minutes later all booked, (we’re off to Malta) deposit paid, + car park, Holiday ins... See more
Company replied
Excellent friendly service from Chloe would found the holiday we wanted and Olivia who confirmed and took our payment. Both were really helpful and we will be coming back to the Colchester again.
Company replied
Hays organised a wonderful holiday in Venice for my fiancée and me. Emma and her team were so helpful, always available if you have any queries, and do such a good job in minimising the stress of goin... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
12 Trinity Square, CO1 1JR, Colchester, United Kingdom
- 01206807925
4.9
Excellent
718 reviews
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Excellent service by Hays
Excellent service by Hays, holiday booked within a few hours
16 August 2026
Great service once again from Kayleigh…
Great service once again from Kayleigh at Hays Colchester, nothing is ever too much trouble, she is very efficient and answers all my questions. Thank you! Holiday booking is always easy & a pleasure with all the staff at the Colchester branch.
13 August 2026
Chlheoe was very knowledgeable and very…
Chloe was very knowledgeable and very pleasant.
11 August 2026
Great personal experience
Great personal experience,
Olivia knew her stuff and went above abs beyond to help us.
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly knowledgeable and interested
Friendly knowledgeable and interested. That's the feeling we got from the team in colchester. Very smooth booking.
2 August 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and lovely feedback. We are glad we got everything booked for you and hope to see you in store again soon.
friendly helpful and good knowledge of…holidays available
friendly helpful and good knowledge of proucts
9 August 2026
Reply from Hays Travel - Colchester
Thank you for the 5 stars! Always a pleasure to book your holidays
Kayleigh was knowledgeable & provided…
Kayleigh was knowledgeable & provided excellent customer service
9 August 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and lovely feedback. We are glad we got everything booked for you and hope to see you in store again soon.
Staff review
The staff are always friendly and knowledgeable with great hotel recommendations.
Always listen to Taylor your needs and expectations.
9 August 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and lovely feedback. We appreciate your repeat custom and look forward to seeing you in store again soon.
Excellent friendly service
Excellent friendly service from Chloe would found the holiday we wanted and Olivia who confirmed and took our payment. Both were really helpful and we will be coming back to the Colchester again.
8 August 2026
Reply from Hays Travel - Colchester
Thank you for booking with us and for the 5 stars! It is very much appreciated, we hope to book you again soon!
Mykee is wonderful
Fantastic customer service especially from mykee in the foreign exchange
2 August 2026
Olivia was fantastic and very patient…
Olivia was fantastic and very patient with me changing bits and eventually found a holiday I was happy with on cost and location but also part planned the next one as well!
7 August 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and lovely feedback. It was a pleasure getting your holiday all booked for you and we hope to see you in store again soon!
Reply from Hays Travel - Colchester
Thank you for the 5 stars! Always a pleasure so get your holidays booked.
Our enquiries were dealt with in a…
Our enquiries were dealt with in a professional knowledgeable manner.
24 July 2026
Reply from Hays Travel - Colchester
Thank you for your kind review. We look forward to seeing you in store again soon to book more amazing holidays!
All the staff were very helpful .
26 July 2026
Reply from Hays Travel - Colchester
Thank you for your lovely 5* review and for choosing Hays Travel. We look forward to seeing you in store again soon!
Outstanding service from Emma and the team
Hays organised a wonderful holiday in Venice for my fiancée and me. Emma and her team were so helpful, always available if you have any queries, and do such a good job in minimising the stress of going abroad. Thank you Hays!
10 July 2026
Reply from Hays Travel - Colchester
You very welcome Colin, I'm glad Dawn and yourself had an amazing time in Venice, we are always here to help arrange your next amazing time.
I popped into Hayes travel
I popped into Hayes travel with 3 destinations in mind for next years city break with 2 school friends, came out 45 minutes later all booked, (we’re off to Malta) deposit paid, + car park, Holiday insurance. It couldn’t have been more easier. Thank you Emma for all your help. I would definitely recommend booking your holiday through Hayes Travel, Colchester. The staff are excellent.
22 July 2026
Reply from Hays Travel - Colchester
Hi Cathy, Thank you for such a wonderful review it is always a pleasure to see you in store and to help organise you girl trips
We book with you very frequently and…
We book with you very frequently and are always add us happy with the service
25 July 2026
Reply from Hays Travel - Colchester
Thank you for booking another holiday with us in store, we appreciate your repeat custom and thank you for a lovely 5* review
Very friendly and efficient service…
Very friendly and efficient service could not have done more to help me with what I wanted
25 July 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and lovely feedback. We are glad we were able to get everything booked for you and we look forward to seeing you in store again soon.
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