As always we always rely to deal with Cheryl and she didn't let us down. We told her what we wanted, including flying from Bournemouth, and in no time she had brought up options. Between us we wer... See more
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Megan was very friendly , reassuring and knowledgeable. She gave us lots of information on Monday and was equally as good on Tuesday when we went back to book. She even downloaded the apps for us.
Company replied
What was achieved in 45 minutes with Denise had taken upwards of 5hrs on line trying to book direct with P & O and with no success. Denise was patient and understanding of all our needs and was able... See more
Company replied
I deal with Hayes Travel in Christchurch and I have always found them to be very pleasant and helpful. Denise leads an excellent team. The Travel Mastercard is brilliant but my only complaint is... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Saxon Square, BH23 1AQ, Christchurch, United Kingdom
- 01202 473663
4.9
Excellent
837 reviews
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Always Hays Travel!!
As always we always rely to deal with Cheryl and she didn't let us down. We told her what we wanted, including flying from Bournemouth, and in no time she had brought up options. Between us we were able to narrow down our choices, which Cheryl emailed to us so that we were able to make a decision at home. We made the decision pretty quickly and rang her the following day, at which time everything was confirmed and emailed to us. Within 24 hours of first talking to Cheryl the holiday was booked and paid for.
She then discussed getting a Hays Money Card and explained that although she wouldn't be available when we came to collect it somebody would be expecting us, which was the case.
We hadn't realised the we could get airport parking through Hays Travel, which Cheryl also explained and even quoted a price.
Although we weren't always able to deal with Cheryl her two colleagues were very helpful and efficient.
27 August 2026
Excellent
It is so nice to be able to discuss the holiday with a staff member.
Grace was very helpful & patient
29 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Christchurch
Good Morning,
Thank you so much for your kind words! We are delighted to hear that you had such a positive experience with our service. We truly appreciate your recommendation.
Kind Regards
Hays Travel Christchurch
Megan was very friendly
Megan was very friendly , reassuring and knowledgeable. She gave us lots of information on Monday and was equally as good on Tuesday when we went back to book. She even downloaded the apps for us.
26 August 2026
Reply from Hays Travel - Christchurch
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so friendly, reassuring, and knowledgeable, making your booking experience excellent.
Cheryl was excellent and made it an…
Cheryl was excellent and made it an enjoyable experience- very professional
26 August 2026
Reply from Hays Travel - Christchurch
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive and enjoyable experience. We truly appreciate you taking the time to share this.
Easy Booking
Kayla was very competent and helpful which enable it easy to make the right booking for us.
17 August 2026
Reply from Hays Travel - Christchurch
Thank you for your wonderful review! We are so pleased to hear that our colleague provided such helpful service, making your booking experience an easy one.
Hays Travel Christchurch
Great Service
I deal with Hayes Travel in Christchurch and I have always found them to be very pleasant and helpful.
Denise leads an excellent team.
The Travel Mastercard is brilliant but my only complaint is why, if I want to put sterling on it, is there such a rather large fee to pay?
9 August 2026
Reply from Hays Travel - Christchurch
We're so pleased to hear about your positive experiences with our team and that you find them pleasant and helpful. We also appreciate your feedback regarding the fee for adding sterling to the Travel Mastercard.
Reply from Hays Travel - Christchurch
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be professional, helpful, and knowledgeable. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Professional service
We always get very professional service especially from Denise the Manager her knowledge is great especially with cruises we booked yesterday.
9 August 2026
Reply from Hays Travel - Christchurch
Paul,
Thank you for your wonderful review! We are so pleased to hear about your positive experience and that our team could assist you with your cruise booking.
Kind Regards
Hays Travel
Why go direct when you can book effortlessly through Hays Travel
What was achieved in 45 minutes with Denise had taken upwards of 5hrs on line trying to book direct with P & O and with no success. Denise was patient and understanding of all our needs and was able to reassure us at every stage of our experience.
7 August 2026
Reply from Hays Travel - Christchurch
Mr Seymour,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that you received such patient and understanding service. We appreciate your kind words.
Kind Regards
Hays Travel Christchurch
Reply from Hays Travel - Christchurch
Mr Belfield,
Thank you for your kind words! We are so pleased to hear that you found our team helpful and easy to speak with. We appreciate your feedback.
Kind Regards
Hays Travel Christchurch
Helpful and fun staff make booking our holidays fun and stress-free
We had another fantastic time at Hayes travel. Helpful and professional staff who are attuned to our holiday requests and are honest and fun.
3 August 2026
Reply from Hays Travel - Christchurch
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were helpful and professional, and that they were attuned to your holiday requests. We appreciate your kind words!
Reply from Hays Travel - Christchurch
Thank you for your fantastic 5-star review! We are so pleased to hear that you consistently find our team in the Christchurch shop to be friendly and helpful. Your feedback is greatly appreciated.
Always a pleasure to talk to the staff…
Always a pleasure to talk to the staff at Christchurch. Helpful with bookings, always source the best deal. Wouldn't book with anyone else.
4 August 2026
Reply from Hays Travel - Christchurch
Thank you so much for your kind words! We're delighted to hear that you always enjoy speaking with our Christchurch team. Providing helpful service and finding the best possible deals for our customers is exactly what we strive for, so it's wonderful to know we've met your expectations.
Thanks Denise :-)
Megan is always super helpful with…
Megan is always super helpful with booking our holidays 🤗
31 July 2026
Reply from Hays Travel - Christchurch
Thank you for your wonderful review! We are so pleased to hear that our team member always helpful with booking your holidays. We truly appreciate your kind words.
Comfortable and at ease
Bring in a shop where we feel comfortable with a travel advisor we trust makes the process of booking a holiday an easy task
29 July 2026
Reply from Hays Travel - Christchurch
Thank you for your wonderful feedback! We are delighted to hear that we could make booking your holiday an easy and pleasant experience. We truly appreciate your kind words!
Looked after with a smile
21 July 2026
Reply from Hays Travel - Christchurch
Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience with us.
The Staff was so helpful, honest to any of our question, thank you
Our Cruises was explained booked, by Megan of
Hays Travel- Christchurch.
Thank you
Mr W Gonsalves
19 July 2026
Reply from Hays Travel - Christchurch
Thank you for your lovely feedback:-) We're delighted to hear that you found our staff so helpful and honest in answering all of your questions. Megan at Hays Travel Christchurch will be thrilled to know that her explanation of your cruise options and assistance with your booking made such a positive impression. We truly appreciate your kind words and thank you for choosing Hays Travel. We hope you have a fantastic cruise! 🚢😊
Reply from Hays Travel - Christchurch
Thank you for your wonderful review! We are so pleased to hear that you consistently find our service to be professional and helpful. We truly appreciate your kind words :)
We have used Hayes Christchurch for…
We have used Hayes Christchurch for many years. The Lady's are very friendly and can't do enough for you. Today Megan assisted us with our holiday, she is so friendly and helpful, and gave us all the information we needed. Thank you once again Megan.
18 July 2026
Reply from Hays Travel - Christchurch
Thank you for your wonderful feedback! We are delighted to hear that our team provided such friendly and helpful service. We truly appreciate your continued loyalty and look forward to assisting you with future holidays :)
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