efficient member of staff (SUE) always handles us well. Polite and attentive all through the bookings. Nothing is too much trouble for Sue. We keep coming back having just booked two more trips away... See more
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Quick, thorough, efficient and patient work by the assistant who we talked to about arranging a holiday. I do not have her name to hand but it’s written down somewhere!
Bethany at your Chichester branch made the whole experience very smooth and enjoyable. She is professional, very efficient and went out of her way to help us. Will definitely be booking future holid... See more
Company replied
Very friendly and helpful, informative, We had seen a holiday on Love Holiday and wanted to see if Hays Travel did the same. On the first phone call with Geniveve that particular's resort wasn’t av... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 South Street, PO19 1DS, Chichester, United Kingdom
- 01243 790700
4.9
Excellent
625 reviews
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Marella Cruise Booking
Hays were very responsive at short notice, understood my needs and delivered.
Sarah provided a timescale for a response which was same day. I wasn't sure if this would be possible but she was true to her word and we managed to complete the booking the same day which exceeded my expectations.
Well done Hays, I would certainly use them again and recommend to my friends and family. I booked on a recommendation.
11 August 2026
Reply from Hays Travel - Chichester
Hi David,
Thank you for your fantastic feedback! We are so pleased to hear that we were responsive to your needs and exceeded your expectations with a same-day booking. We truly appreciate your recommendation and look forward to assisting you, your friends, and family again in the future!
Kind Regards,
Hays Travel Chichester
Friendly,welcoming staff.
Friendly,welcoming staff.
Bethany booked our trip explaining all we needed to know.
She answered all our questions and was so helpful.
Hayes is very professional.
6 August 2026
Reply from Hays Travel - Chichester
Dear Valued Customer,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you in finding the perfect trip and that you found our staff to be friendly and professional.
Kind Regards
Hays Travel Chichester
Bethany was most helpful and listened…
Bethany was most helpful and listened to what we were hoping for in our holiday booking. She made it work and did so with a friendly and efficient manner.
4 August 2026
Reply from Hays Travel - Chichester
Dear Valued Customer,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you in finding the perfect holiday.
Kind Regards
Hays Travel Chichester
The staff who assisted me was very…
The staff who assisted me was very helpful. Her name was Freya.
4 August 2026
Reply from Hays Travel - Chichester
Mr Clifford Parker,
Thank you for taking the time to share your positive experience. We are delighted to hear that our staff provided you with helpful assistance.
Kind Regards
Hays Travel Chichester
We have used Hays in Chichester for a…
We have used Hays in Chichester for a number of years now and although everyone is helpful our go to person is Sue.
Sue knows her stuff, she communicates with us, keeps us up to date and is always willing to help us along the way.
Excellent service from the whole team.
26 July 2026
Reply from Hays Travel - Chichester
Dear Valued Customer,
Thank you for taking the time to leave us such a wonderful review. We are so pleased to hear that our team consistently provides excellent service and keeps you updated. We truly appreciate your kind words.
Kind Regards
Hays Travel Chichester
Vicky was so knowledgeable & really…
Vicky was so knowledgeable & really helped with our booking. Always use Hays Travel now .
26 July 2026
Reply from Hays Travel - Chichester
Dear Valued Customer,
Thank you so much for your wonderful feedback! We are so pleased to hear that our colleague was so knowledgeable and helpful with your booking. We look forward to assisting you with your future travel plans.
Kind Regards
Hays Travel Chichester
Bethany was extremely helpful polite…
Bethany was extremely helpful polite knowledgeable and listened to what we required for our holiday
24 July 2026
Reply from Hays Travel - Chichester
Hi Susan,
Thank you so much for your kind review, we are glad to hear that you had a wonderful experience in branch and look forward to seeing you again.
Kind Regards,
Hays Travel Chichester
Make sure you have your room type in writing
Incorrect room but remedied very efficiently.
4 July 2026
Reply from Hays Travel - Chichester
Dear Valued customer,
Thank you for taking the time to leave your review.
We're sorry that you weren't happy with the hotel room you had originally booked. However, we're pleased that our team was able to resolve the issue quickly and move you to a more suitable room during your stay.
We appreciate your feedback and hope to have the opportunity to welcome you back for an even smoother experience in the future.
Kind Regards
Hays Travel Chichester
Bethany at Chichester office was…
Bethany at Chichester office was helpful and efficient.
19 July 2026
Reply from Hays Travel - Chichester
Dear Valued Customer,
Thank you for your kind words. We are so pleased to hear that you had such a positive experience with our team in Chichester.
Kind Regards
Hays Travel Chichester
Sue from Hays Chichester .
Sue
Very informative
Super helpful
Listened to all our requirements
Found us the best deal 😄
19 July 2026
Reply from Hays Travel - Chichester
Dear Valued Customer,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you so effectively and find you a great deal.
Kind Regards
Hays Travel Chichester
My longtime experience has always been…
My longtime experience has always been positive. The staff are helpful, knowledgeable and process even the most complex of bookings perfectly.
12 July 2026
Reply from Hays Travel - Chichester
Dear Valued Customer,
Thank you for your wonderful feedback! We are so pleased to hear that your long-standing experience with us has always been positive. It's great to know our team is helpful and knowledgeable.
Kind Regards,
Bethany - Branch Manager
Welcoming and knowledgeable agent
Welcoming and knowledgeable agent. Efficient and explained things clearly. Very happy with our visit to Hays Travel in Chichester.
7 July 2026
Reply from Hays Travel - Chichester
Dear Valued Customer,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our agent in Chichester.
Kind Regards
Hays Travel Chichester
Great customer interaction
Great customer interaction. Helpful, professional and caring - lovely old fashioned customer service.
30 June 2026
Reply from Hays Travel - Chichester
Dear Mr Mears,
Thank you for taking the time to leave such a lovely review for Sarah.
Providing excellent customer service to our clients is something we pride ourselves on, so we are delighted to hear that you experienced this during your visit to our branch. We will be sure to pass your kind comments on to Sarah when she is back in branch, who will be thrilled to receive your feedback.
We look forward to welcoming you back again soon.
Kind Regards,
Hays Travel Chichester
Holiday
We gave our top price , dates , we wanted and early morning flights , and she found us a lovely holiday in Majorca .
Exactly what we wanted
28 June 2026
Reply from Hays Travel - Chichester
Dear Valued Customer,
Thank you for your wonderful feedback! We are delighted to hear that we were able to find you the perfect holiday to Majorca, exactly as you envisioned, with your preferred dates and early morning flights. We hope you have an amazing trip!
Kind Regards
Hays Travel Chichester - Beth
Everytime I go into hays travel in…
Everytime I go into hays travel in chichester I always get a warm welcome, the staff are so helpful and knowledgeable. The the end result always ends up being the right decision and I have a fantastic holiday. The whole booking experience is part of what makes hays travel my number one destination, knowing and feeling my wishes are listened to.
5 July 2026
Reply from Hays Travel - Chichester
Dear Valued customer,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive a warm welcome and find our staff helpful and knowledgeable, leading to fantastic holidays. We truly value knowing your wishes are listened to.
Kind Regards
Hays Travel Chichester - Beth
5 star from start to finish
5 star from start to finish
It was a pleasure dealing with Vicky
Thanks Colin
26 June 2026
Reply from Hays Travel - Chichester
Thank you for the lovely review! It was a pleasure, I hope you have a fantastic time! Vicky x
The Chichester shop was much better…
The Chichester shop was much better than the Waterlooville shop
25 June 2026
Reply from Hays Travel - Chichester
Dear Valued Customer,
Thank you for taking the time to leave us a review. I am glad we were able to help you with your booking.
Kind Regards
Hays Travel Chichester
The person was friendly and helpful and…
The person was friendly and helpful and gave good information
24 June 2026
Reply from Hays Travel - Chichester
Thank you so much for the review, we really appreciate you taking the time.
They did their job with a smile
Pleasant staff, listened to what I wanted and did their job
23 June 2026
Reply from Hays Travel - Chichester
Dear Valued customer,
We're so glad we could assist you. Thank you for your kind words.
Kind Regards
Hays Travel Chichester
We always book our holidays through…
We always book our holidays through Hays Travel. They are always very helpful and efficient. Thoroughly recommend them
23 June 2026
Reply from Hays Travel - Chichester
Dear Valued Customer,
We're so glad to hear you consistently choose us for your holidays! We appreciate your kind words and recommendation.
Kind Regards
Hays Travel Chichester
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