Trinity that works in the Chelmsford office is amazing, she helped us last year with our cruise, she was so helpful we booked again this year with her, there wasn't anything she wouldn't do for us,... See more
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Marney was incredibly helpful over our 2 visits. We went in not really knowing where we wanted to go. Her excellent knowledge about the different locations resulted in us booking a holiday in Italy. N... See more
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The young girl helped me set up my Ryanair website and was so helpful and a very happy member of staff, I will recommend Hays Travel to all my friends
Company replied
Our experience was made great by Evita. It was mostly your travel consultant, EVITA. I had spoken to her three times prior to actually booking. A solo trip to Australia is completely out of my co... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19-20 High Chelmer, CM1 1XL, Chelmsford, United Kingdom
- 01245801314
4.9
Excellent
996 reviews
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always top class
The team in Chelmsford Hays are always friendly. Trinity will always go above to help us and is a helpful happy friendly member of that team.
27 April 2026
Reply from Hays Travel - Chelmsford
Thank you for your lovely review it is always a pleasure getting your holidays booked.
Trinity
Really helpful
Really helpful. She listened and took on board what we wanted. Patient and had a sense of humour.
28 April 2026
Reply from Hays Travel - Chelmsford
Thank you for the review , you are very welcome and was lovely to meet you . Julia x
Superb service from Leah at the…
Superb service from Leah at the Chelmsford branch, 10/10, thanks so much for making my booking so easy!
20 April 2026
Reply from Hays Travel - Chelmsford
Hi Christopher,
Thanks so much for your kind review! :)
Leah.
Efficient Chelmsford
Trinity at Chelmsford branch was very friendly and efficient helping to organise and arrange our holiday.
22 April 2026
Reply from Hays Travel - Chelmsford
Thank you for your review it was pleasure getting your holiday booked.
Trinity
Leah was amazing
Leah was amazing, so helpful offered good advice and made booking my first cruise an easy experience
22 April 2026
Reply from Hays Travel - Chelmsford
Hi Natalie,
Thank you for your kind review, I appreciate it!
I am glad we managed to get your cruise booked!
Leah.
Excellent and friendly service
Excellent and friendly service, took all the hassle out of booking a cruise and also helped with all the other extras such as parking, travel insurance. Would highly recommend.
18 April 2026
Reply from Hays Travel - Chelmsford
Good Afternoon,
Thank you so much for your lovely review! It was a pleasure booking your holiday.
Kind Regards,
Evita
Visited Hays Travel knowing what I…
Visited Hays Travel knowing what I wanted and Michelle delivered.
18 April 2026
Reply from Hays Travel - Chelmsford
Hello Mark
Thank you for your kind review
Kind Regards
Michelle
Reply from Hays Travel - Chelmsford
Good Afternoon,
Thank you for your lovely review!
Kind Regards,
Evita
Reply from Hays Travel - Chelmsford
Hi Roy,
Thank you for your kind review, it was lovely to meet you both and I am glad I could assist in booking your holiday!
Marney :)
Miss Julia Butler
Miss Julia Butler, at Chelmsford Hays Travel, just brilliant in sorting out my Cruise in Portugal next September 2027. She made me feel so relaxed and happy with her linking up with Birmingham office to get my friend and I able to get the best way of traveling.
14 April 2026
Reply from Hays Travel - Chelmsford
You are more than welcome . Thank you for booking with me . Julia xx
no pressure ready to listen to your…
no pressure ready to listen to your requirements, great staff. Ready to help all the way to the day of your holiday , will definately use again.
14 April 2026
Reply from Hays Travel - Chelmsford
Hi Paul,
Thank you for your kind review it was a pleasure getting your holiday booked!
Marney :)
The staff were very helpfull and polite…
The staff were very helpfull and polite and patient helping us to go through all of the options to find a suitable holiday for me and my family
5 April 2026
Reply from Hays Travel - Chelmsford
Hi Simon,
Thank you for your kind words, always a pleasure in finding you guys a holiday :)
Always friendly and willing to help us
Always friendly and willing to help us, thanks Reece, for booking our holiday 🙂
10 April 2026
Reply from Hays Travel - Chelmsford
Hi Mark,
Thank you for your kind words, always a pleasure booking you guys!!
Yeah our travel advisor was very…
Yeah our travel advisor was very helpful and efficient. Listening to what we required and doing her best to accommodate us. 👍👍
11 April 2026
Reply from Hays Travel - Chelmsford
Hi Donald,
Thanks so much for your kind review! I hope you are having a great holiday!
Leah.
Reply from Hays Travel - Chelmsford
Good Morning Paul,
Thank you for your lovely review!
Kind Regards,
Evita
Victoria agent excellent
Victoria, our travel agent was extremely helpful and made our booking experience pleasant
8 April 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review, it was a pleasure meeting you and helping to get your fabulous trip booked.
Victoria
Very helpful.
7 April 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure getting your holiday booked.
Trinity
Very efficient.
7 April 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure getting your holiday booked.
Trinity
We booked a city break at our local…
We booked a city break at our local branch where we found the staff very helpful, friendly and gave us some good advice about our location and recommendations on hotels.
My only advice would be to order your currency online because we feel ripped off after being told as we booked our trip with hays we would get a better rate through them in store. After getting home I checked the exchange rates elsewhere and found out we paid £40 more and when I called the store I was told that the online rate is different to the store rate and after complaining I was told I would be met in the middle and get £21 refunded but still done for £20😡
2 April 2026
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