Thank you to Emilie for helping us to plan and book our summer holiday for next year. She was so efficient and helpful. There were other staff present who also offered suggestions and advice on hotels... See more
Company replied
Location
Switch locationUnit E, Richmondshire Walk, Catterick Garrison, DL9 3EN Catterick, GB
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See what reviewers are saying
I would like to say a massive thank you to Brodie for helping me with my travel insurance. Everything was explained clearly and patiently, and I never felt pressured into choosing anything I didn’t n... See more
Company replied
All staff are excellent in going above and beyond to ensure you get the best holiday experience for your needs. A special mention to Emilie for patiently looking through deals for us and arranging... See more
Company replied
This is the 3rd holiday I have booked with Brodie's help, nothing is too much trouble, she researches anything I ask for, goes beyond expectations trying to secure the rights dates for us & is very pa... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit E, Richmondshire Walk, Catterick Garrison, DL9 3EN, Catterick, United Kingdom
- 01748448021
4.9
Excellent
804 reviews
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Marvellous
Great, super friendly staff and well informed. We happy to do lots of research with flights and hotels to put together a great package for us to Lake Bled, thank you😊
9 February 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your holiday to Lake Bled :) We hope you have a fantastic time! Thank you Danny :)
Bethany once again was just lovely…
Bethany once again was just lovely found us exactly what we wanted didnt take long either thank you bethany x
8 February 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this lovely review. It was a pleasure getting your holiday booked. Thanks, Bethany :)
This was on our bucket list.
This was on our bucket list, unfortunately my hubby passed away so I plucked up the courage to call in and book this trip on my own. It was hard but the young lady was very kind and helpful.i look forward to going.
3 February 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to pop into store and getting your holiday booked. We are so sorry to hear about the loss of your husband. We hope you have a great holiday. Thank you Brodie :)
Laura - Hays Travel Catterick
Laura from Hays Travel Catterick is amazing. She was very helpful, lovely to deal with and made it all very easy.
Thanks Laura you are a star ⭐️
3 February 2026
Unprompted review
Reply from Hays Travel - Catterick
Thank you so much for your lovely review! It was a pleasure to book your holiday. I hope you have fantastic time! Thank you Laura :)
Great service with Hays
Laura listened to our holiday requests, found lots of choices for us to view. We were able to book, our flights, hotel, insurance, park our car all in the same visit.
Great service.
1 February 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave a lovely review. It was my pleasure to get your holiday booked for you. I hope you have a fantastic time away. Kind Regards, Laura :)
Reply from Hays Travel - Catterick
Thank you so much for taking the time to leave me this lovely review :) It was my pleasure getting your holiday booked & look forward to seeing you again. Kindest Regards Brodie
Excellent Customer Service
Excellent Customer Service, insightful member of staff, very informative
1 February 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave me this lovely review. I am glad I was able to help book your cruise! You will have an amazing time.
Thanks, Laura :)
The staff were friendly and nothing was…
The staff were friendly and nothing was too much trouble. As we are elderly we are sometimes ignored. Bethany dealt with us and she was excellent. All the girls acknowledged us when we walked through the door. Will be back for our next holiday . Thank you
31 January 2026
Reply from Hays Travel - Catterick
Thank you very much for taking the time to leave me this lovely review :) It was my pleasure getting your holiday booked and I am so glad you enjoyed your experience in store. Many Thanks Bethany
Reply from Hays Travel - Catterick
Thank you for leaving this review. I hope you have a lovely holiday in Tenerife! Thanks, Laura :)
Couldn't fault the service at all
Couldn't fault the service at all. Found a really good deal, was easy and efficient.
20 January 2026
Reply from Hays Travel - Catterick
Thank you so much for your kind review :D It is really appreciated. Many Thanks Tyler
The staff are always friendly and…
The staff are always friendly and extremely helpful - and patient 🙂
19 January 2026
Reply from Hays Travel - Catterick
Thank you for leaving this lovely review! We hope you have a fab time away.
Thanks, Brodie :)
I asked for some information and was…
I asked for some information and was given a comprehensive answer. So we booked a holiday to Krakow with no qualms.
We were served by a lovely young lady who asked about the type of holiday we were after and tailored or requirements accordingly. We can now not wait.
9 January 2026
Reply from Hays Travel - Catterick
Hello Kathleen, thank you so much for your lovely review! I have passed your comments onto Brodie who is happy you're excited for the trip!
Thank you,
Danny
Reply from Hays Travel - Catterick
Hello Clare,
Thank you for booking with us again and leaving us a review! You know when you're ready to book your next trip
Thank you,
Danny
The staff were excellent
The staff were excellent, they spent time going through various holidays, introduced us to other holidays that weren't on our list ,
8 January 2026
Reply from Hays Travel - Catterick
Hello Stephen!
Thank you so much for your review, we really appreciate it
There's always something to add to the bucket list!
Thanks again,
Danny
Called in to get a gift voucher
Called in to get a gift voucher, was served by Brodie, who was helpful and efficient, she was lovely and friendly, would definitely recommend Hays Travel at Catterick.
8 January 2026
Reply from Hays Travel - Catterick
Hello Anne, Thank you for leaving us a review!
I will pass on your comments to Brodie, who i know will appreciate them
Thanks again,
Danny
Overall a very pleasant experience
Overall a very pleasant experience. Everything was well explained to us and the booking process was very smooth.
13 January 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to have you in store and to book your holiday. Thank you Brodie :)
Amazing customer service
Amazing customer service. I was speaking to beth over Facebook messaging. Then the next day we went into store and Laura booked our trip!
11 January 2026
Reply from Hays Travel - Catterick
Hello Zoe, Thank you for leaving us this lovely review, we hope you have a Magnifico time in Rome!
Danny
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure booking your holiday. Thank you Laura :)
Excellent at her job
Beth knew her job so well. She was very pleasant and knowledgeable, she is a good asset to your team.
6 January 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave such a lovely review. It was my pleasure to get your holiday booked. I hope you have an amazing time away. Kind Regards, Beth. :)
Very happy
Everything was efficient and friendly and informative
Beth was kind and patient 😊
3 January 2026
Reply from Hays Travel - Catterick
Thank you for leaving this lovely review. I hope you have a great time. Thanks, Bethany :)
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