Thank you to Emilie for helping us to plan and book our summer holiday for next year. She was so efficient and helpful. There were other staff present who also offered suggestions and advice on hotels... See more
Location
Switch locationUnit E, Richmondshire Walk, Catterick Garrison, DL9 3EN Catterick, GB
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See what reviewers are saying
I would like to say a massive thank you to Brodie for helping me with my travel insurance. Everything was explained clearly and patiently, and I never felt pressured into choosing anything I didn’t n... See more
Company replied
All staff are excellent in going above and beyond to ensure you get the best holiday experience for your needs. A special mention to Emilie for patiently looking through deals for us and arranging... See more
Company replied
This is the 3rd holiday I have booked with Brodie's help, nothing is too much trouble, she researches anything I ask for, goes beyond expectations trying to secure the rights dates for us & is very pa... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit E, Richmondshire Walk, Catterick Garrison, DL9 3EN, Catterick, United Kingdom
- 01748448021
4.9
Excellent
803 reviews
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Really quick and easy
Really quick and easy. The travel agent (Brodie) was very professional and helpful.
7 August 2026
Reply from Hays Travel - Catterick
Thank you for such a kind review. It was my pleasure to get your holiday booked. I hope you have a fantastic time away. Kind Regards, Brodie :)
It great going into hay travel…
It great going into hay travel Catterick the service is always 5 star the staff bend over backward for you
5 August 2026
Reply from Hays Travel - Catterick
Thank you for leaving this review. It is lovely having you in store and getting your holiday booked. Thanks, Emilie
Bethany and Laura were really helpful…
Bethany and Laura were really helpful and knowledgeable. Guided us through everything and customer service was spot on
4 August 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this lovely review. It was a pleasure getting this organised for you and I hope you have an amazing honeymoon! Thanks, Laura and Bethany :)
The staff
The staff, as always, were attentive, understanding and extremely knowledgeable.
31 July 2026
Reply from Hays Travel - Catterick
Thank you for leaving this lovely review. It was great getting your cruise booked for you. Kind Regards, Tyler :)
Excellent service from Beth
Excellent service from Beth !
Great value can’t wait for our holiday next September. 5 star 🌟
4 August 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave a review. I am glad I was able to get your holiday booked and I am sure you will have an amazing time. Thank you, Bethany :)
Bethany was a pleasure to deal with as…
Bethany was a pleasure to deal with as always nothing too much bother
4 August 2026
Reply from Hays Travel - Catterick
Thank you for leaving this review. It is always a great pleasure having you in store and getting your holiday booked. Thanks, Bethany :)
Clear & concise information with…
Clear & concise information with friendly staff who go out of their way to accommodate all needs & requirements
4 August 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) I hope you have a fantastic cruise! Thank you Tyler :)
Emilie has been brilliant finding and…
Emilie has been brilliant finding and getting our holidays booked. She patient, thorough and knowledgeable. An overall brilliant experience 🤗
4 August 2026
Reply from Hays Travel - Catterick
Thank you for leaving such a kind review. :) It was my pleasure to get your cruise booked for you. I hope you have a fantastic time away. Kind Regards, Emilie :)
Pleasant assistant that covered all our…
Pleasant assistant that covered all our needs in a simple to understand way .
1 August 2026
Reply from Hays Travel - Catterick
Thank you for leaving a lovely review. :) It was my pleasure to get your holiday booked. I hope you have an amazing time away. Thanks, Emilie :)
Cannot fault the service.
Cannot fault the service.
Friendly and very efficient. We had quite a complicated request and it was sorted no trouble. Impressed.
31 July 2026
Reply from Hays Travel - Catterick
Thank you for leaving such a kind review. It was our pleasure to get your holiday booked and help with your requests. We hope you have an amazing time away. Kind Regards Beth :)
Helpful and knowledgeable.
Brodie listened to everything that I wanted for my holiday, then came back to me really quickly with some choices.
I went back in, and she explained everything to me and answered every question that I asked.
Everything was completed very quickly and I was very pleased.
28 July 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this lovely review. It was great having you in store and been able to book your holiday. I hope you have an amazing time away. Thanks, Brodie :)
Amazing customer service on another…
Amazing customer service on another booking - Great branch and Tyler was very helpful
24 July 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to get this holiday booked for you :) Thanks, Tyler
Lovely young lady very thoughrow and…
Lovely young lady very thoughrow and professional took her time to listen to exactly what I wanted would go through Tyler again very happy customer
23 July 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure having you in store. I hope you have a lovely time away. :) Thanks Tyler
I had an excellent experience with…
I had an excellent experience with Brodie. She was professional, knowledgeable, and helped me find the perfect cruise and place to stay before. Everything was well organized, and the booking process was smooth from start to finish. She answered all my questions and made sure every detail was taken care of. I highly recommend Brodie's services to anyone looking for a stress-free holiday. Thank you for your help.
15 July 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It is always a pleasure to have you in store and to book your holidays! I hope you have a fantastic time on the cruise. Thank you Brodie :)
Booking was easy and simple
Booking was easy and simple, i knew exactly when and where i wanted to go. All good
22 July 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your holiday in store. I hope you have a great time! Thank you Beth :)
The girls were very helpful in finding…
The girls were very helpful in finding my holiday
14 July 2026
Reply from Hays Travel - Catterick
Thank you for your lovely review :) It was a pleasure booking your holiday in store. Thank you Emilie :)
Brodie was helpfull booked holiday…
Brodie was helpfull booked holiday next year hassle free thankyou
21 July 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this review. It was lovely having you in store and getting your holiday booked. Thanks, Brodie :)
Bethany was fantastic throughout the…
Bethany was fantastic throughout the booking process. She was friendly, helpful, and made booking my holiday to Switzerland quick and stress-free. She answered all my questions and made sure everything was arranged perfectly.
I would highly recommend Bethany to anyone looking to book a holiday. Thank you for all your help!
9 July 2026
Reply from Hays Travel - Catterick
Thank you for your kind comments. It was lovely getting your holiday booked for you and I hope you have a great time in Switzerland. Thank you, Bethany :)
Brodie found us a superb holiday in…
Brodie found us a superb holiday in November, absolutely brilliant service again. Thank you xx
15 July 2026
Reply from Hays Travel - Catterick
Thank you so much for taking the time to leave this lovely review. It is always a pleasure having you both in store. Thanks, Brodie :)
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this review. It was a pleasure having you in store and getting your holiday booked. I hope you have a great time. Thanks, Brodie :)
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