The person we spoke to, Claire I believe her name was, was very knowledgeable and clearly passionate not just about the work but the people aspect. She listened to what was wanted, where we could make... See more
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Ruby your advisor was really friendly, my friend and I had called in your shop enquirying about a cruise. I've never been on a cruise before so I had a lot of questions.Ruby was very happy to help wit... See more
Company replied
Excellent service. The Castleford branch staff, headed by Laura are always really helpful and knowledgeable. Its always a pleasure dealing with this branch and the staff.
Company replied
Curtis, who was our in store travel consultant, was absolutely amazing. His customer service, support, advice and patience was absolutely fantastic. All the staff in store were friendly, they spoke to... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, United Kingdom
- 01977878617
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Very helpful and patient
Very helpful and patient . Jane was so kind and really wanted to help us.

Reply from Hays Travel - Castleford
We had a fantastic booking experience…
We had a fantastic booking experience with Claire in the Castleford branch. Claire was very friendly, helpful, had masses of knowledge and very accommodating. I would definitely recommend going in and sitting down with an advisor in this shop to get you your next great holiday deal!

Reply from Hays Travel - Castleford
Great service as always staff brilliant…
Great service as always staff brilliant customer service great

Reply from Hays Travel - Castleford
Fantastic help to find and book the…
Fantastic help to find and book the holiday we wanted. Claire at the Castleford branch went through all the options, great knowledge of what's available and getting the best deal. A true asset to Hays.

Reply from Hays Travel - Castleford
Great Travel Agents
Always the same great service, friendly cheerful staff, make you feel in holiday mode as soon as you walk through the door! Always give you different options not just the first thing that comes up. Have used the Castleford branch for many years with great success Claire is a genius and a joy to deal with as are all the staff there.

Reply from Hays Travel - Castleford
The service is first class the staff…
The service is first class the staff very helpful and efficiant we always go to castleford branch we get first class treatment cant praise them enough

Reply from Hays Travel - Castleford
We use hays travel on a regular basis
We use hays travel on a regular basis. As usual staff listened to what we required and went through our options with us until we found d what we wanted.
Staff were friendly and helpful throughout our visit.

Reply from Hays Travel - Castleford
Always great service in Hays Travel
Always great service in Hays Travel
Get good deals and always polite and extremely helpful

Reply from Hays Travel - Castleford
WE WERE TALKED THROUGH EVERY THING AND…
WE WERE TALKED THROUGH EVERY THING AND UNDER STOOD IT ALL ..HAYS BOOKED EVERY THING FOR US.EVEN THE CAR PARKING EXCELLENT SERVICE..

Reply from Hays Travel - Castleford
Brilliant service once again from the…
Brilliant service once again from the lovely Hannah nothing too much trouble for her,my wife suffers with Alzheimer’s and is totally relaxed in the show and with the service.Only called in to get a price and booked our holiday thanks to the wonderful staff.

Reply from Hays Travel - Castleford
Hays Travel Castleford are the best!
Hays Travel Castleford are the best!
first class service every time
Highly Recommended

Reply from Hays Travel - Castleford
Claire is excellent
Claire, our advisor was absolutely brilliant, professional, helpful and very approachable, got us a brilliant deal that we booked there and then

Reply from Hays Travel - Castleford
Helpful
Claire was very good,got us the Holiday we wanted at a decent price,staff always seem to be helpful in Castleford store.

Reply from Hays Travel - Castleford
always a smile and very helpful enjoy…
always a smile and very helpful enjoy just going to say hi.

Reply from Hays Travel - Castleford
Chelsea from castleford branch was very…
Chelsea from castleford branch was very friendly and patient. Overall good demeanour whilst dealing with us. Decent surrounding atmosphere

Reply from Hays Travel - Castleford
Curtis
Curtis, who made our booking at the Castleford branch, was very knowledgeable, helpful and patient with us, nothing was too much trouble. We have booked twice now through Hays Castleford and each time the staff have been brilliant, keep it up!

Reply from Hays Travel - Castleford
⭐️⭐️⭐️⭐️⭐️Service
I booked with Hays for the second year running as I was so impressed with them last year, I had the same agent Sophie who is so helpful, nothing is too much trouble for her, she goes above and beyond, I would not go anywhere else now,

Reply from Hays Travel - Castleford
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