Jacqui and the team are great, they are professional and help you with your dream holiday explain everything in great detail, if they are unsure they will find out and get back to you. Jacqui even wor... See more
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Peter made me feel very calm and comfortable about booking my holiday. He explained about the area that I was enquiring about and managed to get me a better deal for what I was looking for. He was ver... See more
Company replied
We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
Company replied
Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Queen Street, CF10 2AS, Cardiff, United Kingdom
- 02921433032
4.9
Excellent
1K reviews
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We got exactly what we wanted and the…
We got exactly what we wanted and the staff were very friendly and helpful.
3 March 2026
Reply from Hays Travel - Cardiff
David Boldy,
We are delighted to hear that you received excellent service and got exactly what you desired. Thank you for your positive feedback!
cardiff, Hays Travel
Surprise family Holiday 2027
Very Helpful team as always lots of advice and knowledge of what I was looking for
Especially Helen and colleague Pete
Regarding the best cabin size for a Surprise family holiday next Easter
Thank you 👍
2 March 2026
Reply from Hays Travel - Cardiff
Cheryl,
We appreciate you taking the time to leave your review. We're happy to hear that our team was helpful and knowledgeable in planning your surprise family holiday.
cardiff, Hays Travel
Excellent service
We've recently booked two holidays in the Hays branch Cardiff.
.Jacqui made the whole experience enjoyable, simple and straight forward - her professional approach and clear communication was greatly appreciated. Thank you Jacqui, we look forward to booking our next holiday with you!
16 February 2026
Reply from Hays Travel - Cardiff
Martin, Carhryn and James,
We appreciate you sharing your experience booking your holidays with us. We're happy to hear that our team made the process enjoyable and straightforward and that their professional approach was greatly appreciated.
cardiff, Hays Travel
Peter was friendly and very helpful
Peter was friendly and very helpful. Showed us plenty of options on the laptop.
31 January 2026
Reply from Hays Travel - Cardiff
Mrs Angela Bird,
We're happy to hear that the assistance provided was helpful, and we appreciate your positive feedback. Thank you for sharing.
cardiff, Hays Travel
Excellent service from Stephanie at…
Excellent service from Stephanie at Hays travel queen street Cardiff.
She goes above and beyond.
Nothing is too much trouble.
20 February 2026
Reply from Hays Travel - Cardiff
Angela,
We are so happy to hear that you received excellent service! It's wonderful to know that our team member went above and beyond for you. We appreciate your feedback!
cardiff, Hays Travel
helpful and knowledgeable with care…
helpful and knowledgeable with care taken with all aspects
26 February 2026
Reply from Hays Travel - Cardiff
Michael,
We appreciate your kind words! We're so happy to hear that you found our team helpful, knowledgeable, and attentive to every detail.
cardiff, Hays Travel
Reply from Hays Travel - Cardiff
RHIAN WARBURTON,
We appreciate you taking the time to leave us a review, and we are so glad that you found our team helpful and friendly.
cardiff, Hays Travel
I always get the best treatment when I…
I always get the best treatment when I go in the hays, Jacqui is amazing at her job always takes the time to make sure everything is right.
26 February 2026
Reply from Hays Travel - Cardiff
Hello Elena
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Jacqui and she was able to find you the perfect holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Friendly and helpful staff that's why I…
Friendly and helpful staff that's why I come back every year
25 February 2026
Reply from Hays Travel - Cardiff
Sandra,
We appreciate your continued loyalty and are so glad that our team is helpful. Thank you for your kind words.
cardiff, Hays Travel
Very helpfull and competent staff
18 February 2026
Reply from Hays Travel - Cardiff
Barry,
We appreciate you taking the time to share your positive experience; we are so glad our staff could be of assistance to you!
cardiff, Hays Travel
Jeanette was so helpful and really…
Jeanette was so helpful and really lovely. She made this experience really enjoyable. Thank you Jeanette.
25 February 2026
Reply from Hays Travel - Cardiff
Oswald Clark,
We appreciate your wonderful feedback! We are so glad that you had an enjoyable experience and that our team member was helpful.
cardiff, Hays Travel
Reply from Hays Travel - Cardiff
Thank You for your kind words
Reply from Hays Travel - Cardiff
Dave,
We appreciate you sharing your experience with us! We are happy to hear you found our service friendly and knowledgeable.
cardiff, Hays Travel
Very helpful able to provid full…
Very helpful able to provide full information, good knowledge of the place where I wanted to go for my holiday, quick, easy and efficient.
22 February 2026
Reply from Hays Travel - Cardiff
Sujjata,
We appreciate you taking the time to leave us a review. We're so glad to hear that you found our team helpful, quick, and efficient in planning your holiday!
cardiff, Hays Travel
I booked my first ever travel…
I booked my first ever travel experience with Helen, in Queen Street, Cardiff Branch to Charlottetown PEI Canada. She was helpful and kind, as these things I didn't know what to expect and how they work. And everything seemed to fit in well. The only small gripe was the travel time in my second stop was a mear 6 hour wait in the early hours of the morning! She said I could of upgraded but didn't realise at the time.
Will certainly use these again if I book a holiday.
4 December 2025
Unprompted review
Reply from Hays Travel - Cardiff
Rob Charles,
We're glad your first travel experience to Charlottetown PEI Canada went well overall, and we appreciate your kind words. We're sorry about the long layover; we'll review how this could have been handled better. Thank you for your feedback, and we look forward to helping you with future holidays.
cardiff, Hays Travel
Excellent knowledge and advice
I had very detailed and friendly advice, which was helpful as this is the first cruise I have ever booked. All my questions were answered and it was good to know that the advisor had his own personal experience of cruise holidays.
20 February 2026
Reply from Hays Travel - Cardiff
Joanna,
We appreciate you sharing your booking experience with us. We're happy to hear that the advice given was helpful and thorough, especially as it was your first cruise booking.
cardiff, Hays Travel
Quick response after having listened to…
Quick response after having listened to our needs. Good customer service and attention to detail.
13 February 2026
Reply from Hays Travel - Cardiff
Ynyr Williams,
We appreciate you taking the time to leave us a review. We're so happy to hear you received good customer service and attention to detail.
cardiff, Hays Travel
Helen was very helpful
Helen was very helpful, always does her best finding the best deal always happy and chatty
19 February 2026
Reply from Hays Travel - Cardiff
Linda O'Sullivan,
We appreciate you sharing your positive experience and are so happy to hear that you found our service helpful and friendly!
cardiff, Hays Travel
Peter made our visit very easy in…
Peter made our visit very easy in booking our holiday
18 February 2026
Reply from Hays Travel - Cardiff
customer Mrs Watkins ,
We appreciate your feedback and are so happy to hear that we made booking your holiday easy. We will pass this on to the team.
cardiff, Hays Travel
The Brown,s first trip with Hays
First time to Hays Travel We were made most welcome and our holiday was booked following excellent advice
17 February 2026
Reply from Hays Travel - Cardiff
Hello Gareth
Thank you so much for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Helen and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Peter - Assistant Manager
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