Your colleague was knowledgeable and able to lead us to a type of holiday that is very suitable for ourselves. We prefer to book a holiday through a travel agent and will return to the same agent when... See more
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Needing to travel on precise dates for a specific reason the first advisor, Gemma, took trouble to source a package that would fit the bill. Having pondered overnight on the deal it was booked th... See more
Company replied
We called in to Hayes Travel shop with a query about a holiday. We spoke to the assistant called Gemma, we told her what we wanted and she just took over, she did everything, she was brilliant, she co... See more
Company replied
My wife and I booked a holiday with Hays Travel Caerphilly, and the sales team could not have been more hopeful, especially Bailey and Gemma. Thanks for making our booking so easy and simple. John an... See more
Company replied
Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, United Kingdom
- 02922402573
4.9
Excellent
650 reviews
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The staff member was really helpful and…
The staff member was really helpful and friendly and nothing was too much trouble. She was very knowledgable and sorted everything out and gave good advice.
11 June 2026
Reply from Hays Travel - Caerphilly
Thank you for your lovely review! Excited for your trip to Albania :)
Kind Regards
Richelle
Reply from Hays Travel - Caerphilly
Thank you so much!
A very straightforward, friendly experience
A very straightforward, and friendly experience - as always. Ffion, our travel advisor was excellent.
10 June 2026
Reply from Hays Travel - Caerphilly
We are so glad you had a straightforward and friendly experience. Thank you for your kind words!
Kind Regards
Richelle
We've used Hays travel Caerphilly many…
We've used Hays travel Caerphilly many times. All staff are super friendly and helpful. It's always a great experience booking our holidays through them.
10 June 2026
Reply from Hays Travel - Caerphilly
We truly appreciate your kind words and continued loyalty. It's wonderful to know you consistently have a great experience booking with us!
Kind Regards
Hays Travel
Understood requirements
Understood requirements, enthusiastic and engaging with customer.
9 June 2026
Reply from Hays Travel - Caerphilly
We are so pleased we met your needs. Thank you for your kind words!
Kind Regards
Hays Travel Caerphilly
Very helpful and pleasant staff who…
Very helpful and pleasant staff who took the time to find us a cruise that suited our requirements
5 June 2026
Reply from Hays Travel - Caerphilly
We're so pleased our team found the perfect cruise for you. Thank you :)
Kind Regards
Hays Travel Caerphilly
So helpful as always can’t fault the…
So helpful as always can’t fault the staff they are perfect
31 May 2026
Reply from Hays Travel - Caerphilly
We are so pleased to hear this! Thank you for your wonderful feedback.
Kind Regards
Hays Travel Caerphilly
Fantastic and knowledgeable staff
We dealt with Roseanne at your Caerphilly branch who was brilliant nothing was too much trouble and is an asset to your company.
5 June 2026
Reply from Hays Travel - Caerphilly
We are so pleased our team member provided such excellent service. We appreciate your kind words!
Kind Regards
Hays Travel Caerphilly
It was refreshing to find a holiday…
It was refreshing to find a holiday that ticked all the right boxes
2 June 2026
Reply from Hays Travel - Caerphilly
We are so pleased we found the perfect holiday for you!
Kind Regards
Hays Travel Caerphilly
Staff were very friendly and helpful
Staff were very friendly and helpful. Went above and beyond to make sure I understood package
29 May 2026
Reply from Hays Travel - Caerphilly
We're so pleased our team provided such friendly and helpful service. Thank you so much!
Kind Regards
Hays Travel Caerphilly
So helpful and friendly
So helpful and friendly. Answered all our questions. Made booking a cruise so easy.
23 May 2026
Reply from Hays Travel - Caerphilly
We are so glad we could make your cruise booking easy and answer your questions :)
Kind Regards
Hays Travel Richelle
Reply from Hays Travel - Caerphilly
Hi Lisa,
We're glad to hear you found us helpful. Thank you for your kind words!
Kind Regards
Richelle
Brilliant good costume service bailey…
Brilliant good costume service bailey is a true darling.
20 May 2026
Reply from Hays Travel - Caerphilly
Thank you very much for your kind review miguelina always a pleasure 😊
Really friendly helpful staff
Really friendly helpful staff.
Would recommend Hays Caerphilly to everyone.
16 May 2026
Reply from Hays Travel - Caerphilly
Thank you very much for your lovely review 😊
It was super quick and easy to book…
It was super quick and easy to book with them and super nice people
17 May 2026
Reply from Hays Travel - Caerphilly
Lauren Robinson,
We're so glad your booking was quick and easy. Thank you for your kind words!
Kind Regards
Hays Travel Caerphilly
Fantastic deals
Went in to inquire , walked out with a purchase . The service was second to non, Bailey at the Caerphilly branch was professional and super helpful. I usually book all my own holidays. I’ll be booking with Bailey in future. Fantastic
17 May 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review it was a pleasure to help you and your parents find the perfect holiday 😊
Agent was very patient and helpful.
4 May 2026
Reply from Hays Travel - Caerphilly
David,
We appreciate you sharing; we are so happy to hear our agent Rosanne was patient and helpful during your experience with us.
Kind Regards
Hays Travel Caerphilly
Booking process
When we inadvertently booked the wrong days, the manager was extremely helpful and sorted it all out for us
3 May 2026
Reply from Hays Travel - Caerphilly
Thank you for your kind feedback on your experience with us it is greatly appreciated 😊
Hays travel Caerphilly
Absolutely awesome Bailey is amazing…
Absolutely awesome Bailey is amazing knows everything very welcoming very busy there
10 May 2026
Reply from Hays Travel - Caerphilly
Mr Richard Phillips,
We appreciate you taking the time to share your experience with us. We're so glad to hear that you found our team member amazing! Thank you for trusting us with your booking 😊
Kind Regards
Hays Travel Caerphilly
Initially I was advised by Gemma
Initially I was advised by Gemma, who was excellent as usual. Went back to book and Bailey dealt with me. He too was excellent. The service could not be better.
5 May 2026
Reply from Hays Travel - Caerphilly
George Venables,
Always a pleasure, We're happy to hear that you had such a positive experience. It's great to know that you found our service excellent, and we appreciate your kind words.
Kind Regards
Hays Travel Caerphilly
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