I feel confident when I book through Hays Travel in Bury. They provide good and honest advice and the staff are always smiling and welcoming. Gaynor was very patient as we were not quite sure which re... See more
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Your staff is first class they have assisted me every step of the way including booking excursions for me. I can only say they have gone above and beyond. The service,staff and booking process everyth... See more
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The lady who dealt with us ( WENDY ) was extremely helpful. She had patience with us as we went through numerous holidays . A very nice lady !!!
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Wendy was so helpful and full of suggestions and information about our choices of destination. She checked all of our holiday ideas and gave us options and we were impressed with her knowledge. She wa... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Central St, The Rock, BL9 0JN, Bury, United Kingdom
- 01614645568
4.9
Excellent
806 reviews
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I was given all the information that I…
I was given all the information that I needed , this helped me decide and book my holiday
28 April 2026
Reply from Hays Travel - Bury
Brian booth,
We're so pleased we could provide the information needed for your holiday booking.
Kind Regards
Hays Travel Bury
Excellent service and booking staff…
Excellent service and booking staff very friendly and helpful 👍
5 May 2026
Reply from Hays Travel - Bury
Mr Anthony Moss,
We are so glad you had an excellent experience. Thank you for your kind words!
Kind Regards
Hays Travel Bury
Hols Booked in 40mins
Was very easy to talk to & sort everything out,took 40mins from start to finish,all paid & done boarding passes ect.very good,girl was great,helped alot,think her name was Dennie.
Thx stuart
15 April 2026
Reply from Hays Travel - Bury
Hi Stuart,
Thank you so much for your lovely review! We’re really pleased to hear that everything was sorted quickly and smoothly for you, and that you felt well looked after throughout the process.
It’s great to know the service made booking your holiday easy and stress-free—that’s exactly what we aim for. I’ll be sure to pass your kind comments on to Dennie as well, she’ll really appreciate it.
We hope you have an amazing trip, and we look forward to helping you again in the future!
Thanks again,
The Hays Travel Bury Team
Both Jenni and Gaynor with whom I dealt…
Both Jenni and Gaynor with whom I dealt were very attentive, and friendly and professional at the same time.
25 April 2026
Reply from Hays Travel - Bury
Thank you for your kind review!
We’re so pleased to hear that both Jenni and Gaynor provided attentive, friendly, and professional service throughout your experience. We’ll be sure to pass on your lovely feedback to them—they’ll really appreciate it.
We look forward to helping you again with your future travel plans!
Kind regards,
The Hays Travel Bury Team
The Lady that assisted me and my friend…
The Lady that assisted me and my friend was friendly (Wendy) and got us the best deal on our hoilday.
12 April 2026
Reply from Hays Travel - Bury
Soraya O'Neill,
We appreciate you taking the time to leave us a review. We're so happy that we got you the best deal for your holiday!
Kind Regards
Hays travel bury
Explain everything,and help us with…
Explain everything,and help us with things ,as we are not computer savvy .
8 April 2026
Reply from Hays Travel - Bury
carole mackey,
We're happy to hear that our explanations and assistance were helpful. We appreciate your feedback and are here to support you.
Kind Regards
Excellent service
We have booked numerous holidays at Hays Travel Bury and the staff have always gone above and beyond to find us the right holiday.
13 April 2026
Reply from Hays Travel - Bury
Mark,
We appreciate you taking the time to leave us such a kind review! It's wonderful to know our team consistently exceeds expectations for your holidays.
Kind Regards
Keeley
Hays Travel
Pontefract
Enjoyable Experience!
I wanted to book a trip to Sweden this summer, taking in Stockholm and Gothenburg. My queries were handled by Olivia, who was very helpful and professional. She listened to my plans and, when it transpired that the Stockholm hotel I had wanted was not available, she recommended another one that was in the same area and which also looks very good. In addition, she arranged for airport transfers which are also helpful for me as a single traveller.
11 April 2026
Reply from Hays Travel - Bury
Christine Harrison,
We're happy to hear that your trip to Sweden is all set! We appreciate your positive feedback regarding the assistance you received. It's great to know that the alternative hotel recommendation and airport transfers were helpful for you. Thank you!
Kind Regards
Team bury
Gaynor was very helpful and got us…
Gaynor was very helpful and got us booked in quickly and efficiently.
12 April 2026
Reply from Hays Travel - Bury
Beverley Sandler,
We appreciate you taking the time to leave us this lovely review! We are so glad we could help you book quickly and efficiently.
Kind regards
Hays Travel Bury
Your sales assistant Jennie was five…
Your sales assistant Jennie was five star with her advice and was very informative and friendly, making it a very pleasant experience. Regards Joe Willis
11 April 2026
Reply from Hays Travel - Bury
Joseph Willis,
We're happy to hear that our sales assistant was so helpful, informative, and friendly. We appreciate you taking the time to leave us such a great review!
Kind regards
Hays Travel Bury
Reply from Hays Travel - Bury
Thank you for your kind review Christine :)
Kind regards,
Hays Travel Bury
Gaynor was brilliant as always.booked 4…
Gaynor was brilliant as always.booked 4 holudays with her over the last 18 months
5 April 2026
Reply from Hays Travel - Bury
Bernard Carey,
We're happy to hear that you consistently have brilliant experiences. Thank you for booking your holidays with us; we appreciate your continued support.
Kind regards
Hays Travel Bury
Great Yarmouth here we come 😀
When we finally sorted out our coach trip to Great Yarmouth, Isabelle helped us out immensely. She was extremely helpful and professional. We're very happy and looking forward to our trip in September 😀
5 April 2026
Reply from Hays Travel - Bury
Big D. ,
We appreciate you sharing your experience. We're happy to hear that you received helpful and professional service while planning your coach trip, and we hope you enjoy your trip!
Kind regards
Hays Travel Buty
Very friendly and helpful agent
Very friendly and helpful agent - Keeley. The Tui website was playing up but she kept her cool with the lady on the phone who was going round the houses somewhat.
29 March 2026
Reply from Hays Travel - Bury
Lesley,
We're happy to hear that the agent was friendly and helpful. We appreciate you mentioning their patience while dealing with technical issues and a challenging phone call.
Kind regards
Hays Travel Bury
Always the best
Always the best ! Helpful not pushy great service all round .Ive suffered from Breast Cancer twice and lost my Husband to prostate cancer . So will be Travelling on my own for the first time. Hays put me at ease and were fantastic xx🌸🌸🌸🌸
20 March 2026
Reply from Hays Travel - Bury
Helen,
We're so glad to hear that you find our service helpful and not pushy. We appreciate your kind words, especially given your experiences. We aim to provide support and peace of mind for your travels.
Kind regards
Team Bury
Great service from Jenni
27 March 2026
Reply from Hays Travel - Bury
Wayne Hepworth,
We are so glad that you received great service. We appreciate you taking the time to share your experience with us.
Kind regards
Team bury
Reply from Hays Travel - Bury
Pauline,
We appreciate you taking the time to share your kind words with us, and we are so happy to hear that you had a positive experience.
Kind regards
Team bury
Gaynor was excellent and provided all…
Gaynor was excellent and provided all appropriate information that I needed.No pressure applied . Felt very comfortable.
18 March 2026
Reply from Hays Travel - Bury
Vishnoo Addingadoo,
We're delighted to hear that you felt comfortable and received all the necessary information without any pressure. Thank you for sharing your experience.
Kind regards
Team bury
Another holiday booked,always a…
Another holiday booked,always a seamless procedure at the Bury branch with Jenni this time.
14 March 2026
Reply from Hays Travel - Bury
Leonard,
We're happy to hear that your booking experience was seamless. Thank you for your positive feedback; we appreciate it very much.
Kind regards
Team bury
Great service
I explained what holiday I was looking for and the response was quick and professional and found exactly what I wanted. Welcoming staff member polite and efficient. Thanks.
14 March 2026
Reply from Hays Travel - Bury
Margaret,
We appreciate you sharing your experience. We're so glad to hear that our staff quickly and professionally found exactly the holiday you wanted. Thank you!
Kind regards
Team Bury
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