I feel confident when I book through Hays Travel in Bury. They provide good and honest advice and the staff are always smiling and welcoming. Gaynor was very patient as we were not quite sure which re... See more
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Your staff is first class they have assisted me every step of the way including booking excursions for me. I can only say they have gone above and beyond. The service,staff and booking process everyth... See more
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The lady who dealt with us ( WENDY ) was extremely helpful. She had patience with us as we went through numerous holidays . A very nice lady !!!
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Wendy was so helpful and full of suggestions and information about our choices of destination. She checked all of our holiday ideas and gave us options and we were impressed with her knowledge. She wa... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Central St, The Rock, BL9 0JN, Bury, United Kingdom
- 01614645568
4.9
Excellent
806 reviews
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Bury Shop
The 2 members of Staff (Jenny and Shannon,I think) very helpful,polite and efficient.
29 November 2025
Reply from Hays Travel - Bury
Hi Nick, thank you so much for your lovely review :) I'll make sure to pass on your comments to the team. Many thanks, Shannon x
Very happy and positive experience and would recommend to others
The experience of booking a special holiday for mine and my husbands 50th birthdays next year has been a very easy process. Your staff were very helpful and approachable. We explained what we wanted and when and Isabel sorted out all the details for us to take away and think about. I returned the following week to book it and pay the deposit, sorry I didn’t catch the name of your staff member who sorted this for me but again, she was very helpful and friendly.
25 November 2025
Reply from Hays Travel - Bury
Good Morning Angela,
Thank you for your lovely review :) I'll make sure to pass on your comments to Isabelle.
Many thanks,
Team Hays Bury
It was so easy and quick to book our…
It was so easy and quick to book our family holiday going to Egypt on Christmas day would definitely recommend thank you
24 November 2025
Reply from Hays Travel - Bury
Good Morning Lynne,
Thank you for your lovely review :) I'll make sure to pass on your comments to Jennie.
Many thanks,
Team Hays Bury
Very knowledgeable travel agent
Very knowledgeable travel agent. Very helpful. Even after our booking they responded Very quickly to any queries we had.
23 September 2025
Reply from Hays Travel - Bury
Hi Lynn,
Thank you so much for your lovely review :)
I'll make sure to pass on your comments to Wendy and the team.
Kind regards,
Team Bury x
Reply from Hays Travel - Bury
Hi Curtis :) Many thanks for your lovely review.
I'll make sure to pass on your comments to Keeley.
Many thanks,
Hays Bury Team x
The sales person found exactly what we…
The sales person found exactly what we wanted no hard sell
16 November 2025
Reply from Hays Travel - Bury
Hi Shirley :) Many thanks for your lovely review.
I'll make sure to pass on your comments to Keeley.
Many thanks,
Hays Bury Team x
Debbie the Travel Representstive was…
Debbie the Travel Representstive was very helpful and pleasant when answering all my questions and making me feel very ‘special’
This is the first experience with Hays Travel and I will certainly travel with them in the future
16 November 2025
Reply from Hays Travel - Bury
Hi Norah :) thank you so much for your lovely review.
I'll make sure to pass on your comments to Dennie.
Kind regards,
Team Hays Bury x
Agents who know what they are talking…
Agents who know what they are talking about. Loved the way they all chat to each other to help each other. They listen to what you actually want and are very pleasant.
9 November 2025
Reply from Hays Travel - Bury
Hi Elizabeth,
Thank you so much for your lovely review :)
I'll make sure to pass on your comments to Keeley and the team.
Kind regards,
Team Bury x
Excellent service
We booked another trip to Malta with Hays and Jenni was so very helpful. She went through everything with us and made sure all the information was to our satisfaction.
13 November 2025
Reply from Hays Travel - Bury
Good morning Susan,
Many thanks for your lovely review. I will be sure to pass on your message to Jenni :)
Kind regards
Team Bury x
Overcharging by £250, not nice !!
Went in to the shop and booked a Jet2 holiday & paid for it….very happy until I was messaged through the app from jet 2 offering the same identical holiday same dates £250 cheaper less than 24 hours after booking.
“Caveat emptor” do your research properly before going into store, Hayes Travel slippery bunch first & last experience..
11 November 2025
Unprompted review
Reply from Hays Travel - Bury
Dear Norman,
Thank you for taking the time to share your feedback.
Please understand that our prices reflect live availability and can fluctuate daily due to airline pricing and demand. Occasionally, this can result in price differences appearing within a short period, even after a booking has been confirmed.
We hope you will allow us the opportunity to serve you again and my manager will call you upon her return to office to discuss further with you.
Kind regards,
Shannon
Amazing, wouldn’t trust any other travel agent…
The customer service and care Hays travel offer is unmatched. I have booked 2 x USA trips through them now, as I find multi trips quite difficult to arrange myself and I wouldn’t trust anyone else to book my holidays and get everything right! Special mention to Wendy & Jenni who assisted me in planning a bucket list trip to Texas in 2026 I couldn’t have planned it without them!! I will continue to use Hays Bury to book my holidays moving forward, not just multi destinations but single holidays too as they definitely find the best deals and offers for car hire. Nothing was too much for them despite me wanting to make lots of amendments. I highly recommend booking holidays via hays travel they are an amazing group :) thank you again
11 November 2025
Reply from Hays Travel - Bury
Good morning Tegan,
Many thanks for your lovely review. I will be sure to pass on your message to the team :)
Kind regards
Team Bury x
Reply from Hays Travel - Bury
Good morning Stephen,
Many thanks for your lovely review. I will be sure to pass on your message to the team :)
Kind regards
Team Bury x
Fantastic Service!!
Wendy was absolutely fantastic with us yesterday whilst booking our first family holiday! She compared prices across all holiday providers and found us the best deal in a place we hadn’t even thought of looking! She kept my 5 year old son involved too and really made booking our first holiday a breeze!
Thank you Wendy!!
8 November 2025
Reply from Hays Travel - Bury
Hi Kaidey,
Many thanks for your lovely review. I will make sure to pass on your message to Wendy.
Kind regards
Team Bury x
The girl we dealt with was very…
The girl we dealt with was very knowledgeable and very helpful and friendly. The advisors name was Dennis.
6 November 2025
Reply from Hays Travel - Bury
Hi Carole,
Many thanks for your lovely review. I will pass your message onto Dennie.
Kind regards
Team Bury x
We knew where and which hotel we…
We knew where and which hotel we wanted. It was the finer details we needed help with. We told the agent what we wanted and she sorted it. We were in and out of the shop within 30 mins all booked.
28 October 2025
Reply from Hays Travel - Bury
Hi Barbara
Many thanks for your lovely review. I will pass your message onto Jenni.
Kind regards
Team Bury x
WENDY HASTINGS FROM THE BURY BRANCH WAS…
WENDY HASTINGS FROM THE BURY BRANCH WAS SUPERB WE WOULD DEFINATELY GO BACK TO HER TO BOOK AGAIN
2 November 2025
Reply from Hays Travel - Bury
Good morning,
Many thanks for your lovely review. I will make sure to pass on your message to Wendy.
Kind regards
Team Bury x
The travel advisor was very helpful
The travel advisor was very helpful, knowledgeable and did not pressure me to booking the holiday.
25 October 2025
Reply from Hays Travel - Bury
Hi Stephen
Thanks you for your lovely review we really do appreciate it. I will pass your kind words onto Shannon.
Kind regards
Team Bury
Reply from Hays Travel - Bury
Hi Paul
Thanks you for your lovely review we really do appreciate it. I will pass your kind words onto Dennie.
Kind regards
Team Bury
Wendy was very friendly and helpful and…
Wendy was very friendly and helpful and got me a good holiday would recommend to anyone
28 October 2025
Reply from Hays Travel - Bury
Hi Geoffrey
Thanks you for your lovely review we really do appreciate it. I will pass your kind words onto Wendy.
Kind regards
Team Bury
We new what we wanted and isabelle…
We new what we wanted and isabelle dealt with us professionally. No hard sell.
26 October 2025
Reply from Hays Travel - Bury
Hi David
Thanks you for your lovely review we really do appreciate it. I will pass your kind words onto Isabelle.
Kind regards
Wendy
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