Andrew was so informative and was extremely knowledgeable about the different holiday destinations. He helped us find the perfect holiday in only an hour after we had been looking for months on our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always use hays travel in Bromsgrove they always take the time to find you what you want no matter how long it takes,all the staff are friendly,knowlegable and efficent,its the only shop we would us... See more
Company replied
Always time to help and guide us Especially if when unsure of what we want . Always take time to look at what's available. We end up being fully satisfied.
Company replied
Demi was excellent Great knowledge of the area we were going places to visit. Guides to the culture and advice on local adventures. Making sure all aspects were covered, advice would be available... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
92 High Street, B61 8EX, Bromsgrove, United Kingdom
- 01527903968
4.9
Excellent
827 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Bromsgrove
Thank you so much for booking with us and for leaving such a great review, we really do appreciate it! Nepal is going to be an amazing trip!
Was looked after by Morgan excellent…
Was looked after by Morgan excellent went through everything with me til all was sorted as I wanted it . I have always found with all Hays staff they will carry on til all is just as you wish.!Thank you!
17 February 2026
Reply from Hays Travel - Bromsgrove
Mrs Perks,
We're so happy to hear that you were well looked after and that our team ensured everything was just as you wished. Thank you for your positive feedback! It is always a pleasure to book your trips.
bromsgrove, Hays Travel
Dealt with the usual efficiency
Dealt with the usual efficiency . No problems , great service .🤙
18 February 2026
Reply from Hays Travel - Bromsgrove
Thank you so much for your kind review, we are delighted you have booked with us again :)
Your staff member was really good.she…
Your staff member was really good.she was patient and thorough when researching our planned trip to Lisbon.
11 February 2026
Reply from Hays Travel - Bromsgrove
Mr Beeston,
We appreciate you taking the time to leave us such a complimentary review! We're so glad that our staff member was able to assist you with your trip.
bromsgrove, Hays Travel
Warm friendly welcome from Morgan
Warm friendly welcome from Morgan who very quickly understood our requirements and was able to make sensible and affordable choices for us
18 February 2026
Reply from Hays Travel - Bromsgrove
I really appreciate you taking the time to leave such a wonderful review! I am so glad that we were able to understand your needs and make suitable choices for you.
Excellent service as usual
Excellent service as usual. Andrew looked after us extremely well and solved a couple of knotty problems. Can't fault Bromsgrove office for efficiency and friendlyness.
17 February 2026
Reply from Hays Travel - Bromsgrove
thank you so much for leaving us a lovely review and for booking with us again :)
Hays Travel Review
My requirements were completely fulfilled in a quick and positive manner. The person who served me went out of his way to help and made sure I had all my needs delt with. I would definitely recommend Hays Travel for their professional service, but also in a very friendly manner. Highly recommended.
10 February 2026
Reply from Hays Travel - Bromsgrove
Thank you Mr Taylor for your kind review, I really appreciate you taking the time to email me directly to let me know that Scott went above and beyond to get your trip sorted aswell. :)
Booking a last minute holiday …
Being greeted so pleasantly face to face and that we were advised excellently wonderful service
3 February 2026
Reply from Hays Travel - Bromsgrove
We appreciate you taking the time to share your review. We are so happy to hear that you received excellent advice and a pleasant greeting. We hope you consider us in the next time, to book all your future adventures.
bromsgrove, Hays Travel
Friendly
Friendly, helpful staff.
Natalie was very knowledgeable and was able to answer any questions we had.
We left feeling happy and really looking forward to our holiday ☺️
15 February 2026
Reply from Hays Travel - Bromsgrove
Michelle,
We appreciate you taking the time to leave us such a complimentary review. We're happy to hear that our team was so helpful and that you're looking forward to your holiday.
Bromsgrove, Hays Travel
We were greeted straight away with a…
We were greeted straight away with a smile and asked what type of holiday we were looking for which was quickly found, research was done on flights and found the best to suit our needs.
15 February 2026
Reply from Hays Travel - Bromsgrove
We appreciate your fantastic review! We're happy to hear that you were greeted with a smile and that we quickly found the best flights to suit your needs.
Reply from Hays Travel - Bromsgrove
many thanks for your review and for booking with us :)
Very polite and very knowledgeable of…
Very polite and very knowledgeable of what we wanted for our break. And nothing was to much trouble for Andrew especially advising us on our cruise we plan to have later in the year.
8 February 2026
Reply from Hays Travel - Bromsgrove
Thank You for leaving such a great review - we have such a fab team and have over 100 years of experience :) - Regards Hays Travel Bromsgrove
Morgan who dealt with us
Morgan who dealt with us, was very helpful as we've never been on a cruise before.
10 February 2026
Reply from Hays Travel - Bromsgrove
We're happy to hear that you found our team member helpful as you planned your first cruise. Thank you for sharing your positive experience!
Hays Travel
How good it was to have a good adviser…
I was very lucky to have one of Hays Travel advisers looking after me, he was knowledgeable and friendly and was able to book my trip exactly as I wanted it. I cannot praise him enough !!
5 February 2026
Reply from Hays Travel - Bromsgrove
Thank you ever so much for your kind words Mr Heller! We are pleased to have secured your holiday and have something for you to look forward to! If you need any further assistance in the meantime, please don't hesitate to get in contact with our friendly team! ~ Scott
Helpful staff
The Helpful, friendly staff always make organising a holiday easier than it is on the internet.
12 February 2026
Reply from Hays Travel - Bromsgrove
thank you so much for your lovely review and for booking with our apprentice, Demi. We hope you have an amazing time in beautiful Sicily :)
ANDREW WAS FANTASTIC LISTENING TO WHAT…
ANDREW WAS FANTASTIC LISTENING TO WHAT WE WANTED DATES WE NEEDED AND MADE THE EXPERIENCE A PLEASURE
8 February 2026
Reply from Hays Travel - Bromsgrove
This is amazing news we are so pleased that we found you what you were looking for, here's to many new adventures.
Knowledgable, Professional and easy to talk to staff .
Professional but relaxed staff you could talk to and who made a point of finding what you wanted.
6 February 2026
Reply from Hays Travel - Bromsgrove
thank you so much for your lovely review, we pride ourselves on making the branch a warm and welcoming environment. we look forward to seeing you again in the near future :)
The agent was friendly and informative
The agent was friendly, helpful and very informative despite the system being down which didn’t help.
9 February 2026
Reply from Hays Travel - Bromsgrove
thank you so much for your lovely review, I am sorry about the system issues you experienced - technology is great when it works! thank you for your patience and for booking with us :) Donna
Reply from Hays Travel - Bromsgrove
thank you so much for your review :) we hope the gift card was well recieved :)
Friendly helpful staff
27 January 2026
Reply from Hays Travel - Bromsgrove
Thank You for leaving a review - Glad to know we are good at what we do. Regards Team Bromsgrove
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.