Andrew was so informative and was extremely knowledgeable about the different holiday destinations. He helped us find the perfect holiday in only an hour after we had been looking for months on our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Andrew was so informative and was extremely knowledgeable about the different holiday destinations. He helped us find the perfect holiday in only an hour after we had been looking for months on our... See more
Company replied
Always use hays travel in Bromsgrove they always take the time to find you what you want no matter how long it takes,all the staff are friendly,knowlegable and efficent,its the only shop we would us... See more
Company replied
Always time to help and guide us Especially if when unsure of what we want . Always take time to look at what's available. We end up being fully satisfied.
Company replied
Demi was excellent Great knowledge of the area we were going places to visit. Guides to the culture and advice on local adventures. Making sure all aspects were covered, advice would be available... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
92 High Street, B61 8EX, Bromsgrove, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always use Hays travel, always helpful, always friendly and always get good prices.

Reply from Hays Travel - Bromsgrove
Amazing service , very friendly , so helpful went above & beyond to find us the holiday we wanted .
Highly recommend.

Reply from Hays Travel - Bromsgrove
Andrew at the Bromsgrove branch was very knowledgeable and sorted everything. Very pleased.

Reply from Hays Travel - Bromsgrove
Not rushed took time to discuss what I wanted and really helpful with what requirements there are for the holiday. It's so good to be able to have an actual face to face experience and conversation there's too much pressure to do everything on line or even over the phone .

Reply from Hays Travel - Bromsgrove

Reply from Hays Travel - Bromsgrove
Been there for many years also redditch but staff are absolutely amazing help with all my needs and never no trouble polite all ways I never go any where else for my cruises 🚢

Reply from Hays Travel - Bromsgrove
We always book our holidays with Hays Travel.
The service is excellent, they have always found what we have asked for including good value.
The staff are very friendly and go the extra mile for you.

Reply from Hays Travel - Bromsgrove
From the moment we entered the door nothing was any trouble for all the staff. Very professional and everybody had a smile. We got sorted in no time booked and paid for a holiday all sorted just as we wanted. Mind you we do come here every year for both our holidays each year.

Reply from Hays Travel - Bromsgrove

Reply from Hays Travel - Bromsgrove
Andrew, was splendid with searching the right holiday. and provided excellent customer focused experience.

Reply from Hays Travel - Bromsgrove
Natalie at Hays as per usual helped us book our next holiday. Hays really is a one stop holiday shop, from booking to travel money to insurance they can sort it all.
Weve been booking with Hays for the last 5 years and can honestly say have total confidence in them to always deliever a great package with people who really know what they are talking about.

Reply from Hays Travel - Bromsgrove
Great customer service over the phone booking a holiday today. To hot to go in store, but Hannah was great and sorted everything quickly for me 10/10

Reply from Hays Travel - Bromsgrove
Delightful booking experience with Hannah who was helpful and efficient

Reply from Hays Travel - Bromsgrove
Welcoming store, clean and tidy. Greeted by Andrew who, with great patience, was a very knowledgeable and was able to suggest various locations that well fitted our requirements. Holiday booked and looking forward to it. a very easy and stress free experience. Thank you

Reply from Hays Travel - Bromsgrove
I tried to book my flights on line which turned into a nightmare.
I went to my local Hays Travel and everything was all sorted, booked and paid for in about 10 minutes.
The staff was very helpful, listened to my requirement and was able to help in a very efficient kindly manner.
I will never try and book flights myself again, but always use my local Hays Travel (Bromsgrove).

Reply from Hays Travel - Bromsgrove
I went into Hayes travel to enquire about flights from Birmingham to Dublin in July as I plan to visit a good friend there for a few days.
Hannah was the lady who helped me she was very friendly and was very efficient, she very quickly gave me some options to consider. I returned another day to explore more options & again Hannah was very informative. After confirming the details with my friend I was then able to phone and book the flights over the phone the following day. I received an email/receipt straight away,so I was impressed

Reply from Hays Travel - Bromsgrove

Reply from Hays Travel - Bromsgrove
I Always use hays travel the staff in your bromsgrove store are amazing so helpful
The service is next to none.
Andrew served me very helpful nothing was to much trouble when booking my hoilday

Reply from Hays Travel - Bromsgrove
Natalie Head took the time to listen to my requirements for a holiday as I have not travelled overseas for many years. She found me a great holiday that’s only a 2 hour flight & a 10 min transfer. I can’t wait for my holiday☀️

Reply from Hays Travel - Bromsgrove
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.