From the moment I walked to ask about a cruise I was treated in such a friendly, yet professional way by Fay; it was such a pleasant experience. The whole process was carried out in a relatively sh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The young lady in the shop was very pleasant and helpful. Did not pressure us at all and gave us all the required information. Took all the pressure off, much easier than booking on-line and I felt mo... See more
Company replied
Friendly greeting, asked what we were after, helpful in finding options. No pressure from Gillian to book there and then. Gave her card, we phoned back to book, unfortunately it had gone but she... See more
Company replied
Gillian was absolutely amazing. Her dedication, knowledge, patience were exceptional. Due to family circumstances Gill and I ended up looking at all sorts of places - around the world in 5 days. She d... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 The Rake Precinct, CH62 7AD, Bromborough, United Kingdom
- 01514386597
4.9
Excellent
600 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good holidays for the right price
iT was quick and easy Kirsty found just what I was looking for and at the right price.
12 November 2025
Reply from Hays Travel - Bromborough
Thanks so much for the great feedback :) It was a pleasure to find and book your holiday, Kirsty
Reply from Hays Travel - Bromborough
Thanks for leaving a great review :) It was a pleasure to book your trip to Spain, Louise
I would like to thank you for helping…
I would like to thank you for helping me book our holiday to Malta. I always book my own holidays on apps but as I get older it's getting harder with the Internet and remembering everything. I'm glad I made the decision to visit your shop. All the worry has gone. This is my second holiday I've booked with you in two days.
18 October 2025
Reply from Hays Travel - Bromborough
HI Mrs Jones, Thanks again for booking with us , Malta will be lovely. Thanks again Sarah
several holidays booked
Having booked several holidays now through Hays Travel, I would highly recommend them, they go above and beyond to help with organising your holiday
12 October 2025
Reply from Hays Travel - Bromborough
Hi Rosemary , Thanks again for your booking , you will have an amazing time in Cape Verde. Thanks again Gill.
Amazing cruise booked, thankyou!
Louise helped us find the perfect cruise at a great price, so helpful and patient, and very knowledgable. Second time we have booked through Hays, (and Louise!) Last year’s trip to Lake Garda was absolutely perfect too! Thankyou Louise and Hays!
19 October 2025
Reply from Hays Travel - Bromborough
Thanks again for booking with me, It is our pleasure , you will both have an amazing time on your cruise. Thanks again Louise.
Delight
The staff in hays travel bromborough are a delight to deal with. They are always so helpful and friendly. We always get great support from them too.
15 October 2025
Reply from Hays Travel - Bromborough
Thanks for the great feedback :) and booking with us again, Kirsty
Reply from Hays Travel - Bromborough
Thanks so much for the fabulous feedback :) Enjoy your few days in the sunshine, Sarah
The Bromborough shop is being…
The Bromborough shop is being refurbished and so I thought I wouldn't be able to book there until reopening 30th September! I phoned up and spoke to Sarah who reassured me that I could still book a holiday through them. The next day Gillian rang me and I was able to book next year's holiday in Kefalonia! All sorted!! Thank you girls! (We always book through Hay's Travel) ❤️🌹
18 September 2025
Reply from Hays Travel - Bromborough
Thank you Kathy for booking with us again, here is to looking forward to Kefalonia :) Gillian
Very friendly and prompt service
Very friendly and prompt service, matched the price I was able to get on-line, so would rather support our local business! thanks Sarah (Bromborough)
5 September 2025
Reply from Hays Travel - Bromborough
Thank you so much Nicky, and for always choosing to book with us, :) Gill xx
Very good customer care ever time x
10 September 2025
Reply from Hays Travel - Bromborough
Thank you Diane, it is always our pleasure :) Gill
Reply from Hays Travel - Bromborough
Thank you Ruth, always our pleasure, Gillian xx
Fantastic service as always
Fantastic efficient service from a lovely friendly member of the fabulous team as always.
2 September 2025
Reply from Hays Travel - Bromborough
Thank you for the lovely review Kate :) Gillian
Staff very friendly and accommodating…
Staff very friendly and accommodating in finding us a holiday .
Took away the stress of having to book on line etc.
30 August 2025
Reply from Hays Travel - Bromborough
Thanks for your 5* review , we really appreciate it, have a fab holiday and we look forward to seeing you again. Thanks Sarah.
Reply from Hays Travel - Bromborough
Thanks Amanda for you 5* review it is really appreciated. You and mum will have a fab relaxing time. Thanks again Louise x
Reply from Hays Travel - Bromborough
Thanks Paul for your 5* review we really appreciate your feed back. Thanks again for booking with us. Gillian
Such helpful and friendly staff
Such helpful and friendly staff. Very patient and knowledgeable. Piece off mind knowing that if there was a problem they would sort it for me. Thanks girls
24 August 2025
Reply from Hays Travel - Bromborough
thank you Carl for the lovely review and always a pleasure :) Gill
Booked last minute holiday the staff…
Booked last minute holiday the staff were excellent could not do enough for me from booking the holiday to sorting out the euros
29 August 2025
Reply from Hays Travel - Bromborough
Thank you Judilyn always a pleasure, enjoy :) Gill
Helpfulness
Kirsty was extremely helpful with the booking of our river cruise and provided us with very explicit details. We feel very confident with our choice due to her advice.
22 August 2025
Reply from Hays Travel - Bromborough
Many Thanks for the great review Susan, I can't wait to hear all about your River Cruise, Kirsty :)
Reply from Hays Travel - Bromborough
Thanks so much for your wonderful feedback, Sarah :)
Outstanding service
We called in to book holidays for next year and as normal the service and welcome from Gill was absolutely outstanding, a total professional, nothing is ever too much trouble.
19 August 2025
Reply from Hays Travel - Bromborough
Thank you so much for the lovely review, always a pleasure. :) Gill
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.