From the moment I walked to ask about a cruise I was treated in such a friendly, yet professional way by Fay; it was such a pleasant experience. The whole process was carried out in a relatively sh... See more
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The young lady in the shop was very pleasant and helpful. Did not pressure us at all and gave us all the required information. Took all the pressure off, much easier than booking on-line and I felt mo... See more
Company replied
Friendly greeting, asked what we were after, helpful in finding options. No pressure from Gillian to book there and then. Gave her card, we phoned back to book, unfortunately it had gone but she... See more
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Gillian was absolutely amazing. Her dedication, knowledge, patience were exceptional. Due to family circumstances Gill and I ended up looking at all sorts of places - around the world in 5 days. She d... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 The Rake Precinct, CH62 7AD, Bromborough, United Kingdom
- 01514386597
4.9
Excellent
600 reviews
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Reply from Hays Travel - Bromborough
Thanks for the amazing feedback Billy and trusting me with your family cruise :) Kirsty
Sarah was very helpful in finding us…
Sarah was very helpful in finding us the best deal for our cruise, and answered our questions.
15 March 2026
Reply from Hays Travel - Bromborough
Hi Sue
Thank you for your lovely review and for booking your holiday with us.
Sarah
Gillian was brilliant
Gillian was brilliant. Very patient,thorough and friendly. She didn't hurry us at all.
8 March 2026
Reply from Hays Travel - Bromborough
Thanks for your 5* review , You will both have a fab time in Menorca.
Thanks again Gillian
Well done Hays Travel!
Our experience of the Hays Travel event held at Aintree Racecourse was very positive. Every single member of staff was welcoming and supportive in directing us to the best person to assist us. The presentations were first class. It was a worthwhile experience for us to talk with knowledgeable experts on the day, without having to resort to a seemingly endless back and forth between call centres to glean information.
Gillian (from Bromborough branch) was most helpful. Both she, and Mark, the Fred Olsen rep, went above and beyond in the search to get us the correct cabin for our 2027 Norwegian Fjords cruise, as I have mobility issues and require a partially adapted cabin.
My husband and I are highly delighted with the outcome of a very productive few hours. Thank you and well done, all.
9 March 2026
Reply from Hays Travel - Bromborough
Thank you for your 5* review , we are so glad that you enjoyed the event at Aintree Racecourse. It was my pleasure to look after you and get you booked with Fred Olsen. Thanks again Gillian.
Very helpful young lady with plenty of…
Very helpful young lady with plenty of experience.
She was able to book the cruise i required with minimum fuss and at a reduced price to that online
26 February 2026
Reply from Hays Travel - Bromborough
Thanks for the great feedback, it was a pleasure to book your cruise for you, Kirsty :)
Girly Getaway
Myself and a few friends visited your Bromborough Branch to talk through ideas for a little getaway for our 60th birthday.
Sarah was extremely helpful and gave us some great ideas to go away and discuss. We decided on a Cruise, Louise kindly arranged to book this for us, very helpful.
Excellent service received and would definitely recommend the team in Bromborough. Thanks
4 March 2026
Reply from Hays Travel - Bromborough
Thank you Wendy for the lovely review and booking with us here in Bromborough, we really do appreciate it. Gill xx
Reply from Hays Travel - Bromborough
Thanks for your wonderful feedback, Gillian
Hays travel has excellent staff nothing…
Hays travel has excellent staff nothing is too much trouble, we have been assisted by all staff members at some time or another over the years and they have taken all the pressure off booking a holiday, going out of their way to find what we are looking for and making sure we have everything covered.
For us there is no other Travel Agent .
3 March 2026
Reply from Hays Travel - Bromborough
Thanks for leaving us such a lovely review Ruby. It's always a pleasure for us to help out with your holiday plans :) Sarah & team
Always find booking a hoilday with hays…
Always find booking a hoilday with hays great .they find you the best hoilday for your budget.
22 February 2026
Reply from Hays Travel - Bromborough
Thank you Ruth :)
Reply from Hays Travel - Bromborough
Thank you for your booking :)
Agent was pleasant and efficient and…
Agent was pleasant and efficient and our holiday was booked very quickly at a good price
25 February 2026
Reply from Hays Travel - Bromborough
Thanks Christine for your 5* review. you will have a lovely time in Garda. Thanks again Gillian
Always have a great experience in Hays…
Always have a great experience in Hays Travel Bromborough all the girls are amazing
15 February 2026
Reply from Hays Travel - Bromborough
Thanks for your 5* review
Everyone at Hays Bromborough always…
Everyone at Hays Bromborough always delivers a top quality service, they go above and beyond to taylor your holiday needs. Nothing is too much trouble and always keep you informed and upto date with your booking.
I'd like to thank Louise especially
20 February 2026
Reply from Hays Travel - Bromborough
Thanks Deb, I am so glad that we managed to book a fabulous trip for you and Grahame we got there in the end. Thanks again Louise
Helpful, as always
As always, the team in the Bromborough branch were friendly & professional. We highly recommend them to family and friends
20 February 2026
Reply from Hays Travel - Bromborough
Thank you so much for booking again with us , Canada will be amazing after you left was looking for myself. Thanks again Louise
Bookingmontenegro experience made very easy
Booking experience made very easy. Helpful staff very happy with the service
11 February 2026
Reply from Hays Travel - Bromborough
Thanks for taking the time to share such great feedback with us, Gillian
Sarah was very helpful
Sarah was very helpful, we went knowing what cruise and cabin we wanted and she quickly processed the booking.
As always booking with the Bromborough agency was easy and we felt our requirements were understood and mer
14 February 2026
Reply from Hays Travel - Bromborough
Thanks again for booking with us & your 5* review. Sarah.
60th wedding anniversary in Madeira
Gillian made our visit exceptional. We thought we wanted to go to Croatia but after we were shown pictures of the terrain we decided against it. Eventually we decided on Madeira and Gillian eventually found a hotel with all the amenities we requested. We booked the hotel but it was after 6:00pm when we left.
Gillian certainly knew her job and we would never go anywhere else to book a holiday. Thank you for your kindness Gillian.
13 February 2026
Reply from Hays Travel - Bromborough
Thank you Lynda for your 5* review I really appreciate your kind words. Madeira will make a perfect 60th anniversary celebration. Thanks again Gillian.
Review for Bromborough store
Gillian in Bromborough really good. Checked all avenues of insurance.
11 February 2026
Reply from Hays Travel - Bromborough
Thank you Joan for the lovely review always a pleasure seeing you :) Gillian
The staff at heys were very pleasant…
The staff at heys were very pleasant and helpfull..louise was our booking agent.
11 February 2026
Reply from Hays Travel - Bromborough
Thanks Donna & Simon for booking with us & for your 5* review we really appreciate it.
Thanks again for booking with us. Louise
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