Hays Travel - Brentwood Reviews 

Myself and a friend had made an appointment to arrange a holiday for 2027.

Alfie who dealt with our holiday was excellent. He was very knowledgeable. Alfie was polite, patient and very personable.

I would definitely recommend Hays Travel to family and friends.

5 Star Service!

Good advice and happy general chit chat. Dealt with any questions professionally and effectively. Offered further assistance if required.

Alfie was really good. We went in to the Brentwood branch with a bit of a weird honeymoon request as my partner just doesn’t fly and so we knew our request wasn’t going to be easy because of this.

Alfie listened, made some suggestions and then took away the request and quite frankly smashed the task but the other half didn’t quite want to do what we had asked. So after further discussions with Alfie and a little bit of looking at alternatives he was tasked with a London to Sardinia (ideally), Italian lakes or Portofino all to do travelled too by train/boat over a specific period. Again Alfie worked hard, looking at different options and keeping us updated. After receiving the final price and itinerary for our dream holiday to Sardinia but seeing it added 4-6 days of travel depending how we did it, we went back once again asking him to price it with flights. Once again Alfie got on with the task and came under budget with the honeymoon we wanted.

Nothing was ever too much and he asked all the right questions to understand what was really important to us and answered all the questions we had. He listened and took on board any feedback we had all while not making us feel pressured into booking the holiday, he always let us go away and think about and discuss it first before we made any decisions. The whole team were making suggestions or helping Alfie to achieve what we were asking and so we 100% would recommend Hay’s Brentwood, they always make the process for booking so easy for us and the service is always great.

People are very helpful and understanding especially Dan the manager who does whatever he can to find you what you are looking for.

The third time I have booked with Hay's at the Brentwood branch.
Great service from start to finish, can't fault them.

A seamless helpful journey to a perfect location. Our needs very well catered for by Dan and a professional friendly caring experience as always.

Staff at Hays travel in Brentwood are always a pleasure to visit. So helpful, friendly & polite.
Booking with them is always easy & straightforward.
We spoke with Dan who knew we were coming & what cruise we were looking for. He found us the exact deal we wanted,
We discussed it & as always our booking was completed stress free.
Thank you very much for your help.

Alfie was so calm and helpful. Great job!

Leanne was so helpful in booking my dream holiday

Lisa was fantastic and gave me 3 holiday options, due to my mobility issues I have specific requirements, which she was help to ensure the hotel and bedroom suited my needs.
She also booked assistance at the airport and our seats.
I can highly recommend Lisa to help you find your holiday😎😎

Have booked many holidays with Hayes, & always get looked after well, they go above & beyond to help you get the best deal.

Dan is so helpful and makes booking a holiday so easy I don’t have to do anything ☺️

The staff in Brentwood are extremely friendly and helpful . Booked a holiday to Corfu and everything was great thank you for your time and patience

Listening to what you want and doing there best to get you what you want Becky was fantastic

Good personal service very helpful with options recommended

Dan is fantastic makes time to get the right holiday for our unusual family

Sam us fantastic

Very helpful and quickly responded to change of plans

really good customer service , thanks Sam

Lovely helpful people always happy to help. Quick and easy to book my holiday