Very knowledgeable and friendly staff. Other website were checked to get the best price for our holiday in February 2027. The booking process and free direct debit payment option was offered, whi... See more
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the staff member who dealt with us, Gemma, went well beyond what I expected, and all the staff in the shop were helpful. They all contributed with their own experiences for the place we were booking.... See more
Company replied
Excellent experience as usual. You could do with better equipment as the computer kept going off the young girl who dealt with us was a star.
Company replied
Sarah - As always the personal touch. Aware of our preferences. Already done some background research before we came in so booking process smooth and efficient and above all else friendly. Gillian
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
St Andrews Court, BL1 1LD, Bolton, United Kingdom
- 01204 397367
4.9
Excellent
964 reviews
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Very helpful
Very helpful, however I was under the impression Hays travel is cheaper than anywhere else.
8 February 2026
Reply from Hays Travel - Bolton
Thank you for choosing us to book your holiday! We appreciate the kind words. :)
We have booked many holidays at this…
We have booked many holidays at this store and as always we are delighted with the service. Knowledgeable, patient and always very helpful.
1 February 2026
Reply from Hays Travel - Bolton
Thank you for choosing to book again with us. We're glad to hear the staff in store are always helpful and we hope you enjoy your holiday!
Knew when we wanted to go away
Knew when we wanted to go away, but not where to. Got great ideas and suggestions. Also we were not rushed with making our decision (which we did come to eventually!)
28 January 2026
Reply from Hays Travel - Bolton
Thanks for the kind review. Was lovely dealing with your booking. So glad we managed to get you a bargain too x
All the staff at the Bolton branch are…
All the staff at the Bolton branch are always very helpful and very pleasant nothing is to much for them
4 February 2026
Reply from Hays Travel - Bolton
Thank you for taking the time to review our service. It is always a pleasure to see you and to book your holidays. We are sure you will have a great time in Fuengirola. And if you need us for anything at all you know where we are :)
Made to feel at ease and no rush at all…
Made to feel at ease and no rush at all from Claire on Wednesday 28/01 or Sarah on 01/02 when booking on the Saturday 2 outstanding members of staff and very helpful
28 January 2026
Reply from Hays Travel - Bolton
We appreciate you taking the time to share your experience. We're so happy to hear that our team made you feel at ease and provided outstanding service.
Hays travel are very helpful and it’s…
Hays travel are very helpful and it’s easy to book a holiday with great staff. .We got a good deal and we can’t wait to go. Thank you
31 January 2026
Reply from Hays Travel - Bolton
We're happy that you find it easy to book with us and that our staff are helpful. We're also glad you got a good deal. Thank you for your review :)
Gemma was extremely helpful and…
Gemma was extremely helpful and knowledgeable, responded to my enquiry promptly
17 January 2026
Reply from Hays Travel - Bolton
Thank you for taking the time to review our service and for booking with us. We are sure you will have a great time in America. Not long now till you'll be jetting off. If you need anything before you go you know where we are :)
We had great advice from the travel…
We had great advice from the travel agent and the whole process was made very easy for us. Would definitely use Hays Travel again
11 December 2025
Reply from Hays Travel - Bolton
Thank you so much for your lovely feedback. We're glad to hear that the agent made the booking process so easy for you and we hope you've had a fab holiday! We look forward to booking your next one
Great Travel Agents
Lovely, patient agent who listened to requirements and found the best place and price for me. I actually booked two holidays as i was so impressed.
The only negative was how slow the computer systems were but that wasn't the fault if the agent and she still apologised for this.
28 January 2026
Reply from Hays Travel - Bolton
Thank you for taking the time to review our service. It was a pleasure to book your holidays for you and thank you for trusting us. We have told our IT department about the system issues and they are working hard to find a solution so hopefully the next time you pop in they will be sorted. We are sure you will have a great time on both of your holidays and if you need anything in the meantime you know where we are :)
Reply from Hays Travel - Bolton
Thanks so much for your kind words. Was lovely to see you again and book your usual x
Friendly & helpful & got the holiday we…
Friendly & helpful & got the holiday we wanted
18 January 2026
Reply from Hays Travel - Bolton
Thank you for your kind words. We are glad you got sorted. Thank you for choosing to book with us :)
We got what we wanted and the girl was…
We got what we wanted and the girl was really helpful x
26 January 2026
Reply from Hays Travel - Bolton
Thank you for taking the time to review our service. Thank you for trusting us to book your flights for you. We hope that you are able to book the accommodation you wanted. We are sure you will have a great time in Cyprus. If you have any questions or need any advise before you go, you know where we are :)
Knowledgeable and helpful.
The staff member who dealt with us, Claire, was knowledgeable and thorough. She couldn't have been more helpful.
14 January 2026
Reply from Hays Travel - Bolton
Thank you for taking the time to review our service. We are sure you will have a great time in New Zealand. We hope to see you again soon and if there is anything we can help with you know where we are. Thank you for trusting us to book your flights for you :)
Professional, helpful and friendly!
I was looked after by Kathleen who is a lovely young lady in training. She is friendly, honest, was willing to help and find me the best flights and very professional. She had the support of her store manager Gemma so I felt like I was in safe hands.
Thank you and I’ll be back next time!
21 January 2026
Reply from Hays Travel - Bolton
Thank you so much for your patience throughout the booking. Kathleen was determined to get the right holiday for you. We look forward to seeing you again soon x
Reply from Hays Travel - Bolton
Thank you for your kind words regarding our service, also thank you for booking again with us :)
Reply from Hays Travel - Bolton
Thank you for taking the time to review our service. It is always a pleasure to see you and to book your holidays. We are sure you will have a great time in Corfu. If you need anything before you go, you know where we are :)
The staff are always happy to help
The staff are always happy to help
They are friendly ,nothing is to much trouble, so im very happy with the service & can recommend them.
11 January 2026
Reply from Hays Travel - Bolton
Thank you so much for your lovely review and for booking with us again. It is always such a pleasure to see you. We are sure you will have a great time in Benidorm. If you need anything before you go, you know where we are :)
Beat the banker
Stress free and excellent prices,
I always had the idea Hays travel would be a lot more expensive than other holiday outlets, simply because they deal with most of them, and Hays take away the hassle. how wrong I was, because of their name and franchise with the big holiday companies they offered me a lower price than I could find myself, I feel like I’ve beat the banker. I will be back! 😊
8 January 2026
Reply from Hays Travel - Bolton
Thank you for taking the time to review our service, we always pride our selves on offering some of the best prices on the market. We really appreciate you booking with us and we hope that we will see you again soon. We are sure you will have a great time in Thailand :)
5*treatment
My travel advisor was very knowledgeable, did what she said she was going to do and made me feel like I was the only customer she was going to deal with that day. A perfect example of her job role.
9 January 2026
Reply from Hays Travel - Bolton
Thank you so much for your lovely feedback and for choosing to book with us. We're glad to hear the travel advisor was so helpful in getting your holiday sorted. We hope you have an amazing time!
As always it was a pleasure to book our…
As always it was a pleasure to book our holidays with Hays Travel. Sarah as usual was brilliant. She knew what we wanted and gave us great advice, found us great deals and she always finds us amazing hotels. We will always book our holidays with Hays Travel and would tell our friends and family to do the same.
11 January 2026
Reply from Hays Travel - Bolton
Thanks for all your bookings with us recently. I know Sarah really enjoys booking all your holidays.
Thanks for reviewing her service we really appreciate it
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