Gabrielle sorted my holiday package right down to car parking, Seaview, pre booked seats and transport...i felt at ease...very polite and confident in her job ...situated in a nice area and beautiful... See more
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See what reviewers are saying
Ellie at the Bishop Auckland branch has been amazing. So incredibly helpful. She’s made our arrangements for our holiday to Canada so easy. Thank you!
Company replied
Very pleased with our visit yesterday to book a trip to Copenhagen. The lady we saw was extremely helpful and went the extra mile by checking out the distance of each hotel to the Christmas Markets a... See more
Company replied
Sophie took time to get the right holiday for me and my husband, answered all our questions and let us know what the next steps would be.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
88 Newgate Street, DL14 7EQ, Bishop Auckland, United Kingdom
- 01388 663777
5.0
Excellent
2K reviews
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Hays Travel - good experience
Sophie took time to get the right holiday for me and my husband, answered all our questions and let us know what the next steps would be.
11 August 2026
Reply from Hays Travel - Bishop Auckland
Thankyou so much for your lovely review and for booking with us! We hope you have a lovely trip away! - Jess
Good advice and service from the staff.
26 August 2026
Reply from Hays Travel - Bishop Auckland
Thankyou so much for your lovely review and for booking with us! We hope you have a lovely trip away! - Jess
Very pleased
It was a pleasure booking our holiday at Hays travel, very nice office, everyone was smiling 😃 Gabrielle who booked our holiday was very pleasant and professional, she explained everything to us and went through everything, even a couple of things I'd forgotten about.
27 August 2026
Reply from Hays Travel - Bishop Auckland
Thankyou so much for your lovely review and for booking with us! We hope you have a lovely trip away! - Jess
Amy was so patient and looed very…
Amy was so patient and looed very carefully into the details so that I could be sure that the holiday was suitable.
25 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review for your consultant Amy. We are delighted to hear how helpful she has been in branch and how much attention to detail she has taken to your holiday. We hope you have an amazing time away - Jess :)
The agent was very helpful in us…
The agent was very helpful in us deciding on the resort and Hotel . We were also able to book the airport parking and also she advised ua on the travel insurance . Thank you
25 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review for your consultant Lynsey. We are delighted to hear how helpful she has been in booking your holiday and adding all of the finishing touches. We hope you have an amazing time away - Jess :)
As usual a lovely warm welcome.
As usual a lovely warm welcome.
Booking process was speedy and efficient.
Would definitely recommend Hays Travel to friends and family
26 August 2026
Reply from Hays Travel - Bishop Auckland
Thanks so much for the lovely review and for booking with us once again! - Amy
Ellie at the Bishop Auckland branch has…
Ellie at the Bishop Auckland branch has been amazing. So incredibly helpful. She’s made our arrangements for our holiday to Canada so easy.
Thank you!
19 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review for your consultant Ellie. We are delighted to know how helpful she has been for your holiday to Canada. We hope you have the most amazing time away - Jess :)
Review
We were greeted as soon as we walked in. The staff were really friendly and helpful.
16 August 2026
Reply from Hays Travel - Bishop Auckland
Thankyou so much for your lovely review and for booking with us again! We hope you have a lovely trip away! - Amy
Helpful and knowledgeable staff member.
25 August 2026
Reply from Hays Travel - Bishop Auckland
Thankyou so much for taking the time to leave your review and for booking with us, I will be sure to pass your feedback over to the girls who helped you! :) - Amy
Helped us pick an adult only hotell…
Helped us pick an adult only hotell verry informative friendly well done well
25 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review for your consultant Amy. I will make sure to pass your kind words onto her and we hope you have an amazing time away - Jess :)
Becca did a great job at finding us a…
Becca did a great job at finding us a holiday that fits around our requirements, and gave us multiple options to choose from, all whilst being super friendly and welcoming.
23 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your amazing review on your consultant Becca. We are so glad to hear about your wonderful experience in branch and that she listened to your requirements and provided you with suitable options. We hope you have the best time away! - Jess :)
Gabrielle sorted my holiday package…
Gabrielle sorted my holiday package right down to car parking, Seaview, pre booked seats and transport...i felt at ease...very polite and confident in her job ...situated in a nice area and beautiful inside..spacious.
25 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your amazing review on your consultant Gabrielle. We are so glad to hear about your wonderful experience in branch and we hope you have the best time away! - Jess :)
Jess was so lovely
Jess was so lovely, friendly and efficient. She listened carefully to our choice of destination and hotel. She found the perfect package for us. Thankyou!
24 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review. It was an absolute pleasure to help you book your amazing holiday and it was lovely to meet the both of you. I hope you both have the best time away! - Jess :)
Very efficient travel agent.
The lady who attended to us was very pleasant, we paid the balance on our holiday, she said they would be in touch when the tickets arrived, we were only in the shop 10 mins.
16 August 2026
Reply from Hays Travel - Bishop Auckland
Thankyou so much for your review and for booking your trip away with us! I will be sure to pass this over to Gabrielle. We hope you have a lovely time away! - Amy
Rebbca is always a great help very good…
Rebbca is always a great help very good at her job
16 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review, so glad we could find you what you wanted, hope you have a lovely time :)
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review for Becca :)
Another great holiday booked at hays…
Another great holiday booked at hays travel at a reasonable price. Special thanks to Becca for fixing me up.
21 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review for your travel consultant Becca, I will make sure to pass your amazing comments onto her. We hope you have the best time away - Jess :)
Malta here we come
We were very well looked after our experience was very relaxed and the lady that dealt with us was very knowledgeable and nothing was to much bother she was a very nice person.
21 August 2026
Reply from Hays Travel - Bishop Auckland
Hi Joan
Thank you so much for your kind words about Amy. I'm so glad to hear that you had such a positive experience when you were booking your holiday to Malta, and I'm sure that you are going to have an amazing ttime.
Thanks, Becca
Great service
Great service. Becca had so much patience when the hotel I wanted was fully booked. She looked through lots of hotels and found a one so much better than the one I'd picked . Also changed the day we fly as it was so much cheaper. Thanks Becca
18 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for the lovely review Michelle :) I'm sure that you're both going to have a fab time in Majorca. Can't wait to hear about it when you're back. Thanks, Becca
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