Claire was an absolute star. We had left it rather late trying to book our holiday. Circumstances made it essential we got to Crete in the given time period. She was really relentless and got us just... See more
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Kayleigh was very helpful and knowledgeable in helping us to find the ideal choice for our destination. We did not feel rushed or pressured into deciding our choice and a number of good options were p... See more
Company replied
Really good service, came with my partner, unsure of where exactly we wanted to go. We just had a list of nice countries, our adviser helped us narrow down and explore all the options after a couple... See more
Company replied
Megan was exceptionally helpful. Its clear she loves the job and is very passionate about it. Working with some moving targets she was able to put together an unbelievable package at a fantastic price... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
42 Eastgate centre, SS14 1AE, Basildon, United Kingdom
- 01268858425
4.9
Excellent
2K reviews
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We went to hays travel to see Mo at…
We went to hays travel to see Mo at Basildon branch she amazing lady there nothing she doesn’t know about travel
Great service everyone is so nice in the travel shop
19 March 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your lovely review, I will pass onto Mo.
Best regards,
Kayleigh :)
MO friendly patient and knowledgeable
MO friendly patient and knowledgeable. Made it easy. Booked same day, a first for me!
19 March 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review
Hays Travel A1 all round service
Everything i wanted to know was sorted out with ease.
The staff were very knowledgeable and professional.
They make all the difference when booking or finding information regarding any part of a holiday look easy.
We have used Hays travel in the past and will definitely be using them again in the very near future.
18 March 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review
Has always a professional approach…
Has always a professional approach loads of help and information and sorted every thing for us we always use this company, reliable and trusted information always . Clare was so helpful as good as Mo at her job looking forward to booking our next holiday. 1
17 March 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Megan was very knowledgeable great…
Megan was very knowledgeable great service thanks megan
15 March 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Claire was very helpful and…
Claire was very helpful and informative. Showed us various options and helped us make an informed choice which we are very happy with.
13 March 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Great booking experience
The booking experience was first class and very straightforward. Thank you Mo.
2 March 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Customer service is excellent
The manner in which we were treated and the information provide was excellent. The lady who attended to us should be given a pay rise. She displayed an absolute friendly approach.
1 March 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review
Flight cancellations
Our Emirates flights got cancelled due to the war in the Middle East.I contacted Hay's Travel and Claire worked for hours finding me an alternative flight back to the UK.I am extremely impressed by Hay's Travel .I have taken package holidays with them also.
8 March 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review
Very helpful staff
6 March 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review and thanks again for booking with us :)
We always use this Travel Agent
We always use this Travel Agent, the staff are so very helpful and friendly and go that extra mile in finding the holiday we are looking for. Particular thank you to Kayleigh for contacting the tour company and hotel with my special requests.
27 February 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review, I hope you have a wonderful holiday :) Kayleigh
We saw Rosie when we first went in to…
We saw Rosie when we first went in to book me and my friends holiday to Benidorm for her 70th this year
What a lovely young lady she handled us oldies perfectly, all your staff at the Basildon East gate branch are very helpful, somewhere we will be going back to I'm sure
19 January 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Very helpful staff member (Sam).
Very helpful staff member (Sam).
Helped with all that we required.
4 March 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Great staff always ready to help no…
Great staff always ready to help no problem booking our holiday
3 March 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Thank you H T - Basildon
Thank you to martina, first time abroad, she took us through our options, and after 20-30 mins we end up booking an all inclusive to Spain. Looking forward to it. I would definitely go back.
23 February 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
The young lady was very helpful and was…
The young lady was very helpful and was very patient about the needs we required
21 February 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
The sales assistant was very helpful as…
The sales assistant was very helpful as always.
We look forward to booking with you again.
20 February 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
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